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Online Casinos in general: I need your help

Topic created on 11th Jan. 2020 | Page: 1 of 8 | Answers: 78 | Views: 18,072
Anonym

I need your help

11th Jan. 2020, at 02:46 am CET#1
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I have the following problem. Just wrote to an employee from the chat from my casino and he sent me a list of my wins and losses. But the rtp and the loss does not match with the real one. But that only one game does not. Everything else is correct. He says even after I sent him the screenshots that there is something wrong and on Monday I get a detailed answer by email. What could be the reason? Fraud? He said it was a mistake. Goes there around pair thousand euro.

Rtp of the game of me is marked with 94%, but in reality I have only 86%

Loss with them from the game is 5536 euro
Truth is but just under 13000 euro.

Have of both screenshots also from the chat

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Anonym

I need your help

11th Jan. 2020, at 03:00 am CET#2
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Do you understand what I mean?

I have almost 12700 euro minus in one game.

14% so under 100% rtp equals 12700 euro.

94% I should have according to their table there which would make 5536 euro minus. Would be ok.

But I have a rtp in reality of only 86% which would make 12700 euro loss and not only 5536 euro

According to them I should have 8% more rtp which is 7200 euro since 1% is now 907 euro. So where is the money if it does not show that to them? Fortunately you can check everything and have the screenshots all.

And I've been wondering for a long time why after almost 200 thousand spins and 18 months of playing the rtp in the game doesn't equalize to its theoretical value.

Oh, by the way, he said that may be an error of the manufacturer, but he does not know it himself, unfortunately, because he has to forward it

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MarcT22186
Expert

I need your help

11th Jan. 2020, at 03:23 am CET#3
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Chillaqueen92 wrote on 11/01/2020 at 03:00: Do you understand what I mean?

I have in one game just under 12700 euro minus.

14% so under 100% rtp equals 12700 euro.

94% I should have according to their table there which would make 5536 euro minus. Would be okay.

But I have a rtp in reality of only 86% which would make 12700 euro loss and not only 5536 euro

According to them I should have 8% more rtp which is 7200 euro, since 1% is now 907 euro. So where did the money go if it doesn't show that to them? Fortunately you can check everything and have the screenshots all.

And I've been wondering for a long time why after almost 200 thousand spins and 18 months of playing the rtp in the game doesn't equalize to its theoretical value.

By the way, he said that this can be a mistake of the manufacturer, but he does not know it himself because he has to forward it.

So I'm just from the many jumbled numbers nen Drehwurm

I'll try to give you a short description of what I think you want to tell us
You often play at a slot X
You have invested 13,000€ in bets, the RTP is 96% according to the manufacturer, but you have only won 86% back so far?

Which slot and which casino are you talking about?

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Anonym

I need your help

11th Jan. 2020, at 03:30 am CET#4
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No. That's not what I mean. The average rtp is 96% in the game. According to their list I have 94% (which would be only 5500 euro loss) but that's not true because you can check in the casino and there I have 86% rtp in the game at almost 200 thousand spins but that's 12700 euro minus

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Anonym

I need your help

11th Jan. 2020, at 03:34 am CET#5
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The 86% that it really is it does not show them but with them I would have in the game proud 94% there but 8% missing and according to them I would have lost there only 5500 and not almost 13000

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GamblerNeuling
Rookie

I need your help

11th Jan. 2020, at 03:34 am CET#6
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Liked this post: Avatar von Nickii45 Nickii45
Videoslots by chance?

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Anonym

I need your help

11th Jan. 2020, at 03:36 am CET#7
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I don't want to say what kind of game or which casino it is at this point, because I don't know yet what is going on

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MarcT22186
Expert

I need your help

11th Jan. 2020, at 03:37 am CET#8
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Chillaqueen92 wrote on 11.01.2020 at 03:34 clock: The 86% that it really is it does not show them but with them I would have in the game proud 94% there but 8% missing and according to them I would have there only 5500 lost and not almost 13000

Give more details about slot and casino. Currently you can only guess. There are many factors that can influence the RTP

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GamblerNeuling
Rookie

I need your help

11th Jan. 2020, at 03:38 am CET#9
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Spontaneously I can only think of one casino where you can see the RTPs directly in the user interface without asking in the Live Chat, but they are also not 100% correct

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MarcT22186
Expert

I need your help

11th Jan. 2020, at 03:39 am CET#10
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Chillaqueen92 wrote on 11.01.2020 at 03:36: What game or what casino it is I would not like to say at this point, because I do not yet know what is going on.

At least tell the game, without that it is impossible to say anything about it
Such a difference is quite possible

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