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Online Casinos in general: I have never experienced this before - signed up for a new casino (slotsons.com) - deposited 20 Euros - account locked!

Topic created on 18th Apr. 2018 | Page: 1 of 2 | Answers: 15 | Views: 4,903
Anonym

I have never experienced this before - signed up for a new casino...

18th Apr. 2018, at 12:04 pm CEST#1
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Hi all,
due to another posting here I became aware of a MGA casino Slotsons.com. The game selection I found interesting - and the bonus offer of 200% + 50 FS for Jack&the bean I also found OK. Conditions relatively normal from the Waggering - also max Bet with 5 euros is normal. Well you can with the 200% bonus max. 2.000€ auscashen - if you know it before is ok. Also the game restrictions are listed properly.

So I decided - which I do super rarely - times nen 20s to Deposit and take the bonus. What happened then is unbelievable:

I was still rummaging around in the games - have not yet made a single spin - I'm logged out. Ok, I think - they have just built something on the system or something else - can be - so I go to my login and then it really says: Account frozen until 2019-02-08 00:00

WTF?????

Support not available online in chat - leave message in German, then again in English.

It makes you feel really bad. I checked other email addresses to see if I already have an account - negative - email is not known. I can not explain what this behavior is supposed to.

@Daniel: if you read this contact me via Skype. Maybe you can call the store (within Malta this might make more sense).

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S****8

I have never experienced this before - signed up for a new casino...

18th Apr. 2018, at 12:09 pm CEST#2
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Unbelievable !!!

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Anonym

I have never experienced this before - signed up for a new casino...

18th Apr. 2018, at 12:18 pm CEST#3
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This is now just a guess, because something similar happened to me at Cashmio, there I had deposited 10, - Euro and was immediately blocked. I have then researched and found that Cashmio belongs to Dunder, Rizk and so and at Dunder I let myself block. Thereupon I was blocked in all other casinos of this group. Maybe the case is similar with you, google but times to what this casino belongs and whether you read somewhere block. I was really p**sed at the time that the lock was only after the deposit.

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Anonym

I have never experienced this before - signed up for a new casino...

18th Apr. 2018, at 12:18 pm CEST#4
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I've already looked at that, but will nicjt register, pechsttähne remains probably pechsttähne with me... @Aka vllt you are registered in a you in a sister casino or locked ?!

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S****8

I have never experienced this before - signed up for a new casino...

18th Apr. 2018, at 12:25 pm CEST#5
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Zaroo8 wrote on 18.04.2018 at 12:18 pm: This is now just a guess, because something similar happened to me at Cashmio, there I had deposited 10, - Euro and was immediately blocked . I have then researched and found that Cashmio belongs to Dunder, Rizk and so and at Dunder I have blocked me . Thereupon I was blocked in all other casinos of this group. Maybe the case is similar with you, google but times to what this casino belongs and whether you read somewhere block. I was really p**sed at the time that the lock was only after the deposit.

Yes but just the fact ?
Pay in and are blocked ?!!!

At Ikubu I wanted to register but because they belong to Rizk, where I am still blocked, the registration did not go at all !!!!

It's awesome ...if you pay in and get banned ...I think it's extremely unserious !

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Anonym

I have never experienced this before - signed up for a new casino...

18th Apr. 2018, at 12:46 pm CEST#6
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Was also my guess - actually - but to me all the casino names you get when clicking on the MGA logo - absolutely nothing! Even if - then it can be net that simply something is closed without then at least an email with a reason to send. I hope that I reach someone in the juice store and will simply demand my EZ back. More I do not want ...

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RiverSong
Legend

I have never experienced this before - signed up for a new casino...

18th Apr. 2018, at 01:00 pm CEST#7
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Aka wrote on 18.04.2018 at 12:46 pm: Was yes also my guess - actually - but tell me all the casino names you get when clicking on the MGA logo - absolutely nothing! Even if - then it can be net that simply something is closed without then at least an email with a reason to send. I hope that I reach someone in the juice store and will simply demand my EZ back. More I do not want ...

a long time ago some oc did this and you had to verify yourself first, don't know if this is still practiced.
if so, it would be more serious to point out before a Deposit with a popup. imagine you had deposited a few hundred

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Anonym

I have never experienced this before - signed up for a new casino...

18th Apr. 2018, at 01:18 pm CEST#8
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So chat is online - am curious what they tell me now

Update: Ok I seem to have really locked me in a sibling casino of those. Where or which can not even say (what a joke). But you can register and Deposit ... already a joke high3. Well, at least the chat said that I get my money back of course - but it can take up to 5 days (because 50 euros grummel).

Hope that comes then also ...

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Daniel
Elite

I have never experienced this before - signed up for a new casino...

18th Apr. 2018, at 02:12 pm CEST#9
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Aka wrote on 18.04.2018 at 13:18: So chat is online - am curious what they tell me now

Update: Ok I seem to have really locked me in a sibling casino of those. Where or which can not even say (what a joke). But you can register and Deposit ... already a joke high3. Well, at least the chat said that I get my money back of course - but it can take up to 5 days (because 50 euros grummel).

Hope that comes then also ...

I do not want to defend the casino now but actually there was relatively fast response (compared to most casinos). It is better than if you first deposit 10x and then possibly wins a large sum and the payout is then (justifiably) not paid out, but only the deposits.

Also, that the casino does not tell you at which sister casino you are blocked I find good and I would not tell you. The point is that you should be unsure about gambling and worry about it. You have been banned from a sister site because of Gambling addiction and yet you log on to all sorts of sites and continue to gamble. A ban is actually a serious matter with the aim of protecting yourself from high losses in the short term. After a ban, however, therapy or other measures on your part should follow

It is more of a scandal that you can still log in to other casinos after a ban. Actually, it should be so that if you are blocked in one jurisdiction, you are then also blocked for all casinos in this jurisdiction. The casino has acted correctly.

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Knochen
Elite

I have never experienced this before - signed up for a new casino...

18th Apr. 2018, at 02:30 pm CEST#10
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I have to agree with Daniel. Even if I am now again reaping heavy criticism here, my opinion is as follows. I've only been on this forum for a few days now and I find it good on the one hand how openly Gambling addiction is dealt with here, but also frightening on the other. If a player gets banned because of gambling addiction, then it is absolutely great that other casinos react to this and try to prevent this player from gambling. The legislator really has a good approach to Player protection, even if it is still far from sufficient. Then also does not help "but yes why let me Deposit at all". A ban is a serious matter and it is not the task of the gambling industry to ensure that you no longer play anywhere, they do what they can because they have to. Sucks for you but well done by the casino as long as you get your money back at least.

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