Topic created on 06th Apr. 2020 | Page: 1 of 1 | Answers: 1 | Views: 2,205
Anonym
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Former Member
Hyperino warning
6th Apr. 2020, at 10:41 pm CEST#1
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Hello!
Two years ago I got banned from Wunderino and a short time later (after a very expensive session) from mybet because of my gambling addiction.
Since the German state still can't manage to ban illegal casino ads from TV, I saw the Hyperino ad on TV this morning and fell off the wagon. Then I saw on the account statement that it is the same company as mybet and wunderino. When I approached support about it, my addiction was taken 0 seriously and I was accused by a service employee of catching a "free bonus". This impudent, unreflective accusation was not enough. They said the case would be "passed on". An hour later, the same support employee wrote me an email saying that my claim would be rejected.
Here you can see again how brazen these casinos are. I let me already extra wg. Gambling addiction block and still happens something like this. I have now filed a complaint with the MGA, because here obviously the Player protection is not respected.
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Anonym
Former Member
Hyperino warning
7th Apr. 2020, at 12:09 am CEST#2
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i have made enough bad experiences with Hyperino, the support is really cheeky and insulting, and if you complain about these impertinences then you are the cheeky stupid moron, I'm really served by such mafiosis said in German.have had 6 weeks because of 600 euros win only stress, but guru has helped me and they had to pay, never again this crap store.
Hyperino warning
Nobody has liked this post so far
Two years ago I got banned from Wunderino and a short time later (after a very expensive session) from mybet because of my gambling addiction.
Since the German state still can't manage to ban illegal casino ads from TV, I saw the Hyperino ad on TV this morning and fell off the wagon. Then I saw on the account statement that it is the same company as mybet and wunderino. When I approached support about it, my addiction was taken 0 seriously and I was accused by a service employee of catching a "free bonus". This impudent, unreflective accusation was not enough. They said the case would be "passed on". An hour later, the same support employee wrote me an email saying that my claim would be rejected.
Here you can see again how brazen these casinos are. I let me already extra wg. Gambling addiction block and still happens something like this. I have now filed a complaint with the MGA, because here obviously the Player protection is not respected.
This post has been translated automatically
Hyperino warning
Nobody has liked this post so far
This post has been translated automatically