Online Casinos in general: Hyperino Casino (Page 2)

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This post has been translated automatically

Justkrau wrote on 07/11/2019 at 17:47: Hello dear community,

i am new here, would like to introduce myself briefly, I am the Justine un play a lot online, in Online Casinos, and have registered here because I have the following problem ...

the day before yesterday I registered at Hyperino, and immediately times 10€ deposited... these I have gambled.

At night, I was bored and my partner, we have together 250 € spread over several payments from the account of my partner deposited, and gambled. After the last Deposit came a win of almost 1000€, so we had a total balance of 1170€ on the account.

We then decided to withdraw all the money. No sooner said than done... at noon came a message from Hyperino, which looked like this !!!!

Hello Justine,

We would like to inform you that you have violated our terms and conditions.

1.8. With respect to deposits and withdrawals of funds to and from your Player Account, you may only use credit cards and other payment instruments that are valid and rightfully belong to you.

Your Player Account has been temporarily blocked for security reasons because you have used a third party's payment method(s).

For this reason, we require an explanation of why you used the third party's payment method instead of yours and the following documents:

- A picture of the front and back of a valid photo ID belonging to the account holder (**7457); passport, ID card or driver's license
- A picture of the account holder's bank statement showing account details and name.

- an image of the front and back of a valid identification document with a photograph; passport or identity card
- a picture of a recent bill, not older than three months, from an official institution, showing your name and address (electricity, gas) or an official letter from an official institution (citizens' office, employment agency, bank, Insurance company)
- a picture of your bank statement or the front of your bank card showing your account details and your full name


If you have any further questions, please reply to this email, as the customer service is not responsible for this process.

If you have any further questions, please do not hesitate to contact us.

With kind regards
Team Hyperino



but before that I received these emails (for every single deposit)


Hi justine,
good news! Your instant deposit of 50.00 EUR was approved and credited to your account.
Log in to Hyperino right now by clicking on "Continue playing". Have fun!
If you have any questions, feel free to ask. Our friendly support will be happy to help you.
Greetings your friends from Hyperino

After we received this mail, with the blocking of the account, we immediately put our identity documents, bank statements, as well as in each case a letter with the address in such a way that we had everything on a photo, and sent to Hyperino. Also, my partner issued me a confirmation stating that I was authorized to make one or more payments via online transfer.

since then there is no reaction from Hyperino.

What do you think about this, and how would you proceed in such a case ?

After all, if I had lost it, my money from the deposits would also be gone, and Hyperino would not have done anything to have the money paid back to my life partner's account.

I ask for your help.

This post has been translated automatically

This post has been translated automatically