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Online Casinos in general: Holy Sh*t violate rules?

Topic created on 05th Jul. 2020 | Page: 1 of 2 | Answers: 14 | Views: 3,796
zocker0815
Top Member
Hi,

Problem, Wildz + Bonus just landed a 2k hit on Book of Dead with Bonus


5 lines 5€ stake would be 1€ per world line

AGBs:

8.11 - The maximum bet per wager with Bonus money is 5 EUR per spin or 0.50 EUR per bet line until Wagering requirements are met. Wildz reserves the right to refuse bets and wins from bets on larger amounts.


Holy Shit there I go again


Am I now the first one who doesn't get his money at Wildz???

I thought you can't break the rules at Wildz?



Does anyone of you know or the chat thinks it would be allowed what I have done but it is clearly in the rules it is not allowed? (have the whole chat on video that he thought it was allowed)

Can anyone help???

Please thank

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T****s
Can evtl hope for goodwill were not over 5 euros per spin but well if the say per line as the terms and conditions looks bad

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Jenn-R
Expert
rip......




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zocker0815
Top Member
holy shit xFD

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zocker0815
Top Member
so could now convert the bonus

were 7k or 8k

600€ are on payout

so as already described above the chat meant I get my money there I am but times curious


I keep you up to date....

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WithoutWings
Expert
Wildz is very accommodating and customer friendly in my experience one of the best casinos on the market. I think you will get it

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Dbac79
Elite
if you stay friendly and talk friendly with the support (responsible) it MAY be that they turn a blind eye, if you don't stay friendly you will most likely get the finger. wish you good luck though

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v****2
so I would not worry!
the agb`s say quite clearly in the first sentence:

"the highest bet per bet with Bonus money is € 5"

this is the sentence that counts here for you because you have not exceeded this value
it does not matter that you have bet 1 € per line. relevant are
here the 5 € upper limit...and the support has also confirmed it again.

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RiverSong
Legend

vomvom12 wrote on 05.07.2020 at 20:52: so I would not worry !!!
the agb`s say quite clearly in the first sentence:

"the highest bet per bet with Bonus money is 5 €"

this is the sentence that counts here for you because you have not exceeded this value
it does not matter that you have bet 1 € per line. relevant are
here the 5 € upper limit...and the support has also confirmed it again.

or 0.50 EUR per betting line,

strictly speaking, counts the whole sentence otherwise they could have omitted the 2nd part, or not? --> but I'm very happy if they are accommodating and still let it pass --> other oc are more finicky.

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Anonym
These are standard terms and conditions - such a betting rule can be read almost everywhere and says never use more than 5 € or 50 cents per line, because with Megaway Slots there are no lines, you can then play up to 5 €, in line games, like almost All Slots of PlaynGO count then the 50 cents per betting line, so at BoD max 2.50 € with 5 lines.

However, I have experienced myself that it depends on the person who checks your payout and the gameplay. So you can be lucky that it remains undetected and you get your money or just unlucky that it is nullified, because you have unfortunately violated the terms and conditions.

I keep my fingers crossed that you get it and advise you in the future to always take a look at the rules when playing with bonuses.

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