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Online Casinos in general: Hit at Evolve Casino - experiences! (Page 3)

Topic created on 15th Mar. 2024 | Page: 3 of 3 | Answers: 43 | Views: 3,603
frapi07
Elite

Hit at Evolve Casino - experiences!

21st Mar. 2024, at 07:39 am CET#31
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NewOne wrote on 21.03.2024 at 07:00:

I would like to apologize to you for asking such a terrible question to this quite fair and competent dream of a casino

I work in support and just wanted to let you know that they didn't behave strangely, as you assumed, but correctly. Do you think they know all the Mountberg B.V. casinos? There are 15 casinos in total. Even if the person had known the casino, it would not have been correct to go into more detail, as it is a different company and also independent of each other.

By the way, you can save yourself the sarcasm.

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NewOne
Rookie

Hit at Evolve Casino - experiences!

21st Mar. 2024, at 07:49 am CET#32
1 Like

Liked this post: Avatar von Matara Matara

frapi07 wrote on 21.03.2024 07:39:

I work in support and just wanted to let you know that they didn't behave strangely - as you assumed - but correctly. Do you think they know all the Mountberg B.V. casinos? There are 15 casinos in total. Even if the person had known the casino, it would not have been correct to go into more detail, as it is a different company and also independent of each other.

By the way, you can save yourself the sarcasm.


We both know that your response to my thread was certainly not the nicest. You can answer someone who doesn't know their way around a bit more sympathetically. So the question is, what kind of response do you expect?

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Donnie
Elite

Hit at Evolve Casino - experiences!

21st Mar. 2024, at 07:54 am CET#33
1 Like

Liked this post: Avatar von NewOne NewOne
In the end, only 30€ have been lost. I think because it's the first depositor at Evolve, they're taking their time. Money has always arrived from them, you just don't know exactly when. Unfortunately, you have to keep your feet still and wait. Personally, I also hate it when open payouts are not carried out

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NewOne
Rookie

Hit at Evolve Casino - experiences!

21st Mar. 2024, at 07:56 am CET#34
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Donnie wrote on 21.03.2024 at 07:54: In the end, only 30€ have been lost for the time being. I think because it's the first depositor at Evolve they take their time. Money always arrived from them, you just don't know exactly when. Unfortunately, you have to keep your feet still and wait. Personally, I also hate it when open payouts are not carried out

Thanks Donnie, ... that's all I can do at the moment anyway, except wait and see if and when they get back to me. I'm afraid that I'll have to go through another Verification procedure

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frapi07
Elite

Hit at Evolve Casino - experiences!

21st Mar. 2024, at 08:06 am CET#35
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NewOne wrote on 21.03.2024 at 07:49:

We both know that your response to my thread was CERTAINLY not the nicest. You can answer someone who doesn't know their way around a bit more sympathetically. So the question is, what kind of response do you expect?

Was I being rude? I just wrote factually that the support team didn't give the wrong answer. How else should I have written it?

and yes, patience is required. It's no use writing to them every day. We can understand how you feel right now. I myself once had to wait a week for a high 4-digit sum. I don't think any of us like it when the payout takes an extremely long time.

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Donnie
Elite

Hit at Evolve Casino - experiences!

21st Mar. 2024, at 08:07 am CET#36
1 Like

Liked this post: Avatar von NewOne NewOne

frapi07 wrote on 21.03.2024 07:39:

I work in support and just wanted to let you know that they didn't behave strangely - as you assumed - but correctly. Do you think they know all the Mountberg B.V. casinos? There are 15 casinos in total. Even if the person had known the casino, it would not have been correct to go into more detail, as it is a different company and also independent of each other.

By the way, you can save yourself the sarcasm.


However, I don't think it's a bad thing to contact the support team at Stakes, for example, and ask if they have/had contact with the management/support team at Evolve so that they can pass on a request for a payout. It doesn't cost anything to ask. It sucks when you have to wait for a payout

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NewOne
Rookie

Hit at Evolve Casino - experiences!

21st Mar. 2024, at 08:11 am CET#37
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frapi07 wrote on 21.03.2024 08:06:

Was I being rude? I just wrote factually that the support didn't give the wrong answer. How else should I have written it?

and yes, patience is required. It's no use writing to them every day. We can understand how you feel right now. I myself once had to wait a week for a high 4-digit sum. I don't think any of us like it when the payout takes an extremely long time.

Support is not google! I have no idea what kind of answer you were hoping for.



Do you really think that's factual, or do you really think I'm so stupid that I can't tell the difference between Support and Google?

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NewOne
Rookie

Hit at Evolve Casino - experiences!

21st Mar. 2024, at 08:15 am CET#38
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Donnie wrote on 21.03.2024 08:07:

But I don't think it's bad if you contact the support at Stakes, for example, and ask if they have/had contact with the management/support of Evolve to be able to pass on a request for a payout. It doesn't cost anything to ask. It sucks when you have to wait for a payout

I don't think it's too bad either. I have already received a normal response from another casino.


Some even advertise with their sister or partner casinos. But good

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frapi07
Elite

Hit at Evolve Casino - experiences!

21st Mar. 2024, at 08:34 am CET#39
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Donnie wrote on 21.03.2024 08:07:

But I don't think it's bad if you contact the support at Stakes, for example, and ask if they have/had contact with the management/support of Evolve to be able to pass on a request for a payout. It doesn't cost anything to ask. It sucks when you have to wait for a payout


No contact was asked for here. In addition, there are nice support employees who do more than necessary and some who just do their job. Both are legitimate. I usually do it like this: if someone asks me for an external contact and I can find it within 1-2 minutes, then I'm happy to help and pass it on. If the search for the contact takes much longer, I refer them to the relevant support team. This was also done here, which is why I think the answer is okay.

NewOne wrote on 21.03.2024 at 08:11:

Support is not google! No idea what kind of answer you were hoping for.



Do you really think that's factual, or do you really think I'm so stupid that I can't tell the difference between support and Google?

If that triggered you, then I'm sorry. It wasn't my intention. I just wanted to make it clear to you that support doesn't always have to know everything. Especially if it's external information.

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NewOne
Rookie

Hit at Evolve Casino - experiences!

21st Mar. 2024, at 08:44 am CET#40
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frapi07 wrote on 03/21/2024 08:34:
If that triggered you, then I'm sorry. That wasn't my intention. I just wanted to make it clear to you that support doesn't always have to know everything. Especially if it's external information.

No, it didn't trigger me, as I said, it's just the response to your not-so-factual post


I think we can end this topic before we go round in circles. Have a nice day.

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NewOne
Rookie

Hit at Evolve Casino - experiences!

22nd Mar. 2024, at 06:54 am CET#41
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UPDATE:

Hello ***,

Congratulations on your recent victories.

For your information, once validated by our finance department, withdrawals can take up to 5 working days before they reach your bank account (approximately ten days).

After your withdrawal request has been processed on 03/21/2024, in case of non-receipt, our financial department can only start investigating from the next 04/01/2024. You must provide us with a statement of bank transactions showing all transactions from the date 21.03.2024 to 01.04.2024.

I invite you to wait until 31.03.2024 and contact us from then on if you still have not received it.

I am counting on your understanding and patience.

Do not hesitate to contact us by email 24/7 or by Live Chat between 10:00 CET and 11:00 CET. for any further help.

Yours sincerely,

Sakura

Evolve Casino



What does that mean? That it has been transferred? I could even cancel the payment in the account.

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T0uchTheSky
Elite

Hit at Evolve Casino - experiences!

22nd Mar. 2024, at 07:10 am CET#42
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NewOne wrote on 22.03.2024 at 06:54: UPDATE:

Hello ***,

Congratulations on your recent victories.

For your information, once validated by our finance department, withdrawals can take up to 5 working days before they reach your bank account (approximately ten days).

After your withdrawal request has been processed on 03/21/2024, in case of non-receipt, our financial department can only start investigating from the next 04/01/2024. You must provide us with a statement of bank transactions showing all transactions from the date 21.03.2024 to 01.04.2024.

I invite you to wait until 31.03.2024 and contact us from then on if you still have not received it.

I am counting on your understanding and patience.

Do not hesitate to contact us by email 24/7 or by Live Chat between 10:00 CET and 11:00 CET. for any further help.

Yours sincerely,

Sakura

Evolve Casino



What does that mean? That it has been transferred? I could even cancel the payment in the account.


NewOne wrote on 22.03.2024 at 06:54: UPDATE:

Hello ***,

Congratulations on your recent victories.

For your information, once validated by our finance department, withdrawals can take up to 5 working days before they reach your bank account (approximately ten days).

After your withdrawal request has been processed on 03/21/2024, in case of non-receipt, our financial department can only start investigating from the next 04/01/2024. You must provide us with a statement of bank transactions showing all transactions from the date 21.03.2024 to 01.04.2024.

I invite you to wait until 31.03.2024 and contact us from then on if you still have not received it.

I am counting on your understanding and patience.

Do not hesitate to contact us by email 24/7 or by live chat between 10:00 CET and 11:00 CET. for any further help.

Yours sincerely,

Sakura

Evolve Casino



What does that mean? That it has been transferred? I could even cancel the payment in the account.


Because you've annoyed the casino too often, the people there may have gotten confused xD

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NewOne
Rookie

Hit at Evolve Casino - experiences!

22nd Mar. 2024, at 10:10 am CET#43
1 Like

Liked this post: Avatar von garfield68 garfield68
LAST UPDATE:

Money has arrived

This post has been translated automatically

Donnie
Elite

Hit at Evolve Casino - experiences!

22nd Mar. 2024, at 10:12 am CET#44
1 Like

Liked this post: Avatar von NewOne NewOne

NewOne wrote on 22.03.2024 at 10:10: LAST UPDATE:

Money has arrived


There you go👍

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