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Online Casinos in general: Help Gammix Casino - Player account locked

Topic created on 15th Feb. 2022 | Page: 1 of 12 | Answers: 116 | Views: 28,164
tobinho1899
Amateur
Hello,

i have played yesterday and today at the casino flamingcasino.com, the group Gammix and brought about 29,000€ to the payout.

Since this morning I can no longer log in, the support said I was banned for fear of gambling addiction.

I asked about my withdrawals, they were in process, and my account verified.

What should I do now? Should I contact the MGA? Or wait and see? Sorry am so nervous about the win, we have a disabled daughter at home, with the money we could finally remodel.

Edit from Caro: Title adjusted

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RiverSong
Legend

tobinho1899 wrote on 15.02.2022 at 08:39 clock: Moin, have on guess your casino times tested, really sick session had yesterday. Do I get the money paid out? In the chat was said I'm verified and after 48 hours it goes off.

describe your sick session or do you think it is not justified from the oc?

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Anonym
tobinho1899 wrote on 02/15/2022 at 14:40: Hello,

i have played yesterday and today at the casino flamingcasino.com, the group Gammix and brought about 29,000€ to the payout.

Since this morning I can no longer log in, the support said I would have been locked out of caution against gambling addiction.

I asked about my withdrawals, they were in process, and my account verified.

What should I do now? Should I contact the MGA? Or wait and see? Sorry am so nervous about the win, we have a disabled daughter at home, with the money we could finally remodel.



Gw be happy and wait another 3 days

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tobinho1899
Amateur
Ran so that I had a big hit and was at 8,000 € then I continued to play with spins on 30-40 € so I could play my way up.

Stand also on the side with the top winners.

Why my account was closed I do not know, that was not from me! Have now just worried that I do not get the money. But they can not let me Deposit all the time (just under 1000.00 €) and if I win, say ne we do not give your money out

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Krabbenburger
Experienced
tobinho1899 wrote on 15.02.2022 at 15:05: Ran so that I had a big hit and was at 8,000 € then I played further with spins on 30-40 € so I could play myself up.

Stand also on the side with the top winners.

Why my account was closed I do not know, that was not from me! Have now just worried that I do not get the money. But they can not let me Deposit all the time (just under 1000.00 €) and if I win, say ne we do not give your money out


Have you played without a bonus?

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tobinho1899
Amateur
Yes I have not used a bonus. What can I do to get to the people? Can the forum help?

So if the money does not come for me and my family would really a world collapse

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tobinho1899
Amateur
Again the support in the chat, this says again something else that my account must be verified.

The employee before said that the payout is already being processed. What should I do now, write to the MGA? I have collected everything.

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Caro
Expert
Hi tobinho1899, unfortunately I can't help you because we don't have a contact person for the casino... but what I find strange is that you haven't received any email or info about the block...please also check your spam folder. The casino can not just block your account, especially you are already verified. So some info you must have received

Did you maybe ask/ask too many times how long they need to transfer the money and said that you need the funds quickly to pay bills etc? I just had that happen the other day and the player account was suspended as a result, for the same/similar reason as yours

I would definitely wait until the end of the week, Gammix are not the fastest (as we have all witnessed), but they definitely pay out.

Greetings Caro

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tobinho1899
Amateur
Hi Caro,

no I have not received an email neither from Gammix nor from the casino!

No I have not asked at the withdrawal how long it takes

But you would also say that they definitely have to pay out? Deposit also went without any problem.

What can you recommend to me if they get in the way? Gammix, first write directly and then the MGA? Lawyer?

Greetings and thank you!

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tobinho1899
Amateur
Krabbenburger wrote on 02/15/2022 at 15:44
Hi Tobino
I hope you have not bet more than 5€ per round when the bonus was active or the turnover conditions were not yet met ?

Krabbenburger, I have always played without bonus. I always do it that way.

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