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Online Casinos in general: help game crashed and win not credited just under 3000 euro

Topic created on 26th Nov. 2022 | Page: 1 of 2 | Answers: 10 | Views: 2,346
fowi30
Amateur

help game crashed and win not credited just under 3000 euro

26th Nov. 2022, at 02:45 pm CET#1
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Nobody has liked this post so far
i have made a big win on coin field (1x2 gaming)
and it was not credited in the gamebalance
the game crashed and when i reloaded the game the win was not credited to my account
in the game history of 1x2 gaming the win appears but status:missettled
what should I do now is the screenshot enough as proof that the casino credits him?

https://ibb.co/RNt4jgP
https://ibb.co/m89jNZM

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t****o

help game crashed and win not credited just under 3000 euro

26th Nov. 2022, at 03:07 pm CET#2
0 Likes

Nobody has liked this post so far
Just tell the support instead of opening a thread here, who should be able to help you here? Simply unnecessary..

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Hanshanshans
Elite

help game crashed and win not credited just under 3000 euro

26th Nov. 2022, at 03:16 pm CET#3
5 Likes

thisisultimo wrote on 26.11.2022 at 15:07: Just tell the support instead of opening here nen thread, who should be able to help you here?! Simply unnecessary

Maybe already happened and put off with standard answers... For just under 3000 euros I find it's not exactly unnecessary to open a thread. There are some users here with a few empirical values

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fowi30
Amateur

help game crashed and win not credited just under 3000 euro

26th Nov. 2022, at 03:23 pm CET#4
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have support already written and an email to the casino written
and wait now.

has anyone ever experienced something like this and how did it end?
experience reports would be great

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Jay88
Experienced

help game crashed and win not credited just under 3000 euro

26th Nov. 2022, at 03:33 pm CET#5
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Woohoo.

I had that once with Platin. The game crashed in the free spins and after reopening the game, the free spins and the win were gone. However, it was not 3000 euros as in your case, but considerably less

When I wrote to the support and asked how the problem can be solved, they referred to the game manufacturer and that they have reported the problem to this but could not do anything themselves... you have to wait here for the feedback from the manufacturer

Have never heard anything from them again regarding this issue

I keep my fingers crossed that you will have more success. Because 3000 euros is a lot of ash

Lg

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gamble1
Icon

help game crashed and win not credited just under 3000 euro

26th Nov. 2022, at 03:34 pm CET#6
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fowi30 wrote on 26.11.2022 at 15:23: hab support already written to and a mail to the casino written
and wait now.

has anyone ever experienced something like this and how did it turn out?
experience reports would be great

Usually nothing is lost there make screenshots of everything you have that also helps the manufacturer then because the inevitably informed to check that but can take a good 14 days until they have looked at the logs and the final lands at the casino

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R3hab
Elite

help game crashed and win not credited just under 3000 euro

26th Nov. 2022, at 03:51 pm CET#7
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Had that once, were 100 euros, sunmaker has reported the game manufacturer and that took about 3 weeks then I got the money

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Anonym

help game crashed and win not credited just under 3000 euro

26th Nov. 2022, at 05:55 pm CET#8
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This has already happened to me a few times, so you usually don't need to worry
The credit can still drag on for several weeks...

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fowi30
Amateur

help game crashed and win not credited just under 3000 euro

26th Nov. 2022, at 06:24 pm CET#9
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Nobody has liked this post so far
the bonus with which I won is only valid until 6.12
hope they extend the bonus then also
wait and see..

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B****3

help game crashed and win not credited just under 3000 euro

26th Nov. 2022, at 07:33 pm CET#10
4 Likes

thisisultimo wrote on 26.11.2022 at 15:07: Just tell the support instead of opening here nen thread, who should be able to help you here?! Simply unnecessary

Unnecessary is only your comment on it !

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