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gamble1, on 6th Sep. 2024 at 08:38 am CEST
Help, Cosmicslot1.co has deactivated my account
Nobody has liked this post so far
My friend recommended the site cosmicslot1.co to me and I registered there tonight. i deposited €120 and withdrew €600.
This morning I was shocked to discover that my account had been blocked.
I immediately contacted the chat and asked what was going on and what the problem was.
They claim that I have violated the duplicate rules and my account cannot be reopened.
They had checked data and logins and found a duplicate.
I was NEVER registered on this site.
But I was playing with my girlfriend's cell phone tonight and we have the same password. Could that be the reason? But that can't be the case. I can actually play from any cell phone, can't I? That makes no sense to me and can't be an explanation.
The casino has offered to refund my €120.
But I want the win, because I didn't do anything wrong! That was my first account!
Strangely enough, depositing always went smoothly, it didn't matter with a duplicate rule, but when it comes to withdrawing, then of course there are problems.
For me, this is pure fraud and I feel totally cheated.
What can I do now to get my money?
Thank you in advance and best regards.
Addendum: I was given a nickname in one of their emails which is supposed to be my duplicate. I have never heard this nickname before in my life. I honestly believe that the casino simply doesn't want to pay out and may even have created a separate account to claim that I have a second one. I can't explain it any other way!
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Help, Cosmicslot1.co has deactivated my account
Nobody has liked this post so far
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Help, Cosmicslot1.co has deactivated my account
Nobody has liked this post so far
I asked in the chat, that's not true.
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Help, Cosmicslot1.co has deactivated my account
Nobody has liked this post so far
If you and your girlfriend each have a separate player account in the casino and you both play from the same Internet address on your respective player accounts, then this is a violation and is called double IP. This is prohibited. You may not play in a casino from a shared IP with two different player accounts. If you now had an Internet connection and 2 computers at home, where you play in a casino on 1 computer and your girlfriend also plays in the casino on the other computer, each with their own player account, this is also prohibited. The fact that you played on her cell phone in the casino is exactly the same, because you are not playing there via different IPs, but via a shared IP. For the casino, it looks as if someone has opened 2 accounts there, which is strictly forbidden. They can easily track this.
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Help, Cosmicslot1.co has deactivated my account
Nobody has liked this post so far
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Help, Cosmicslot1.co has deactivated my account
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Thanks for the answer. I have received an email from cosmicslots and they give me a username that is supposed to be my duplicate, which I have never heard of and don't know and they won't give me any more information. It definitely sounds like a scam to me. They're claiming something and won't back it up.
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Help, Cosmicslot1.co has deactivated my account
Nobody has liked this post so far
And at some casinos, Vpn is allowed, i.e. everyone who uses the same Vpn Provider and selects the same Vpn server has the same IP anyway.
The casinos actually use other things than IP to identify duplicate accounts. Anyone who logs in to a casino will have many other things logged by the casino. Device information from the PC or cell phone, especially the Mac address from the network card and modem from the PC and cell phone, because each Mac address is unique worldwide.
Gamble Joe uses device information, IP and most likely also the Mac address to identify duplicate accounts
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Help, Cosmicslot1.co has deactivated my account
Nobody has liked this post so far
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Help, Cosmicslot1.co has deactivated my account
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MAC address cannot be read out at all. At least not a website with the usual browser information.
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Help, Cosmicslot1.co has deactivated my account
Nobody has liked this post so far
Unbelievable. My girlfriend was always able to cash out normally, so I don't understand how this can happen now. Have you done anything about it? Despite several emails asking them to provide me with proof and give me my money, they are now ignoring me and not replying at all. That makes me so angry. Depositing always works without any problems, it doesn't matter if you have 10 other accounts, taking money always works. But when it comes to cashing out, it's a problem. And it's all a lie. And I really don't want to be taken for a ride.
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Help, Cosmicslot1.co has deactivated my account
Nobody has liked this post so far
I wrote dozens of emails after I submitted documents for KYC. Nothing has happened. At some point I gave up. It wasn't such a large sum, but it was still annoying. Since then, I've stayed away from unknown Curacao shops.
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Help, Cosmicslot1.co has deactivated my account
Nobody has liked this post so far
Despite repeated emails and requests to prove to me that the second account mentioned is mine, this is not followed up.
I get back the €120 I paid in, the winnings of just under €500 are retained. What else.
I hereby advise everyone against registering and playing at this casino.
I was scammed and recommend everyone to play at another casino so that this does not happen to anyone else.
I hereby say goodbye to this site, I will stop playing. All the best to you.
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Help, Cosmicslot1.co has deactivated my account
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Wish you all the best for the future;)
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Help, Cosmicslot1.co has deactivated my account
Liked this post:
Falko
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Help, Cosmicslot1.co has deactivated my account
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sippi
sorry - no offense! - but the whole thing sounds a bit like "internet driving license??? - maybe someday, when I can ride a tricycle without an accident. Maybe...".
of course they don't want to pay (you certainly don't pay taxes voluntarily/joyfully either!). But by breaking their rules, you're also making it as easy as possible for them.
With reputable companies, it's no problem to simply click on "Terms and conditions/AGB READ AND ACCEPTED". What about the fact that this could sometimes be problematic with, let's say, "semi-shady Caribbean online casinos"? Sorry, but you could probably think about it yourself.
And to be honest: they are even accommodating enough to refund your bet. Unfortunately, you can't even chalk the whole thing up to having paid for it!
You could have tried to get the money back not from goodwill, but with an email from the consumer advice center. Or by sending two 2-meter cabinets from InkassoMoscow (or similar) on a tourist flight to the Caribbean...
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