Online Casinos in general: Hands off KOSMONAUT Casino
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Hot Topics27th Dec. 2024 at 02:06 pm CET
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Hands off KOSMONAUT Casino
Nobody has liked this post so far
i have really experienced a lot in my "gambler career", but today takes the cake again.
I have always received Deposit offers by mail from the casino, even when I was not yet registered there. The Provider of the site is "Dama N.V." Since I have never had a problem with the group (I still play on Winz), I thought they are halfway serious:
BUT:
Promised 100 free spins when depositing with a Bonus Code . Supposedly you could choose one of the slots (Pacific Gold, Dog House Megaways or Diamond Cats) - all on 20 cents
In the deposit window, the cashier told me other slots, which is why I contacted live support. After sending the screenshots of the promo mail I was told: If the bonus is not booked as in the mail, he would rebook it manually.
No sooner said than done. 80 Euro deposited and what happened? On all 3 slots were far and wide no free spins. Thereupon the support: "I check that" and writes me a minute later: the free spins can be found in 3 other slots - of course all on 10 cents. On the request, me but the free spins on the right slots to rebook, it was suddenly: "Even if I wanted I could not" and: it's all a misunderstanding, I'm sorry. - and left the chat.
But 2 minutes ago still written, he could rebook it manually? So worse live support I have never experienced.
Is probably all designed to attract customers with good deposit offers, and if they then deposit, credit the customer a false offer. I certainly hope that I get the money out as soon as possible here and then my account is deleted there immediately
Many greetings
Christian
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Christian1337
i interpret(😂) the GTCs like this...
You must have deposited at least once before, in order to unlock the Wednesday free spins with the Conusbode with the next (activating) Deposit
Vllt then at the simultaneous first deposit and input of the Bonus Code a mysterious overload of the server spread, which let the employee write nonsense and finally culminated in the "Chatfensterschliessen"
Aiman Abdallah and/or Erich von Däniken could certainly get to the bottom of this...
The employee had no idea that this was your first deposit and was subsequently in trouble, I suppose.
They will hardly give you 100 revenue-free free spins on 20 cents on your first deposit without having first coaxed the x50 bonus plus win from the free spins out of you.
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Even that is not the reason. I have already paid 20 euros in and out there, because I always like to test how long the payouts take.
But Aiman Abdallah can still like to get to the bottom of it
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Christian1337
You could have written that right there, would have saved me a forum entry
Well.... Would be, would be bicycle chain
I contact the Galileo Mystery Team....
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Hands off KOSMONAUT Casino
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Just had Aiman on the tube and his professional advice was, "Get an old lawyer, old and sue them
After all, for me, this isn't about a 20 euro value, it's about the whole industry's misleading advertising."
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