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Online Casinos in general: Had a really good opinion of Twin

Topic created on 04th May. 2020 | Page: 1 of 3 | Answers: 24 | Views: 7,095
wettibernd
Expert

Had a really good opinion of Twin

4th May. 2020, at 04:24 pm CEST#1
1 Like

Liked this post: Avatar von sippi sippi
Hello people,

it's always the same, if you Deposit then no casino asks, but if you win a few thousand then it goes off

I have at Twin since May 1 5000€ in the payout and still over 3000 on the player account, Today I asked in the chat when the 5k come to the payout? Answer: There are still outstanding payments. Well, I had deposited via Sofort and there it can simply take a few days. A few minutes later I receive a mail saying: "We have noticed that your deposits and activities have increased, do you have a sick gambling behavior?

That was not the wording but that's how I can summarize it

I have once written back that I have deposited only 100 €, the rest was from the win a day earlier I have so to speak booked back to just try my luck again, part of the win I have held back

I find such a thing impossible, I'll wait until Sunday for payout otherwise I have to grab there times to other means

Conclusion: You can deposit millions --- no one is interested
You want to pay out a few thousand --- Already begin the difficulties.

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Jubla2014
Top Member

Had a really good opinion of Twin

4th May. 2020, at 04:33 pm CEST#2
0 Likes

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Servus!

That surprises me now already a little!

Had Saturday made a Deposit, 350 euros!
On Sunday made a withdrawal, 1 hour later already on the account!



Will get your money in any case!

Maybe you were a little rude in the chat?


Bye!

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wettibernd
Expert

Had a really good opinion of Twin

4th May. 2020, at 04:37 pm CEST#3
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No, on the contrary I have even shown understanding because with "Sofort" yes in Germany Klarna and in Malta Adyen is responsible, which can take 3 days, but immediately afterwards the mail I find something impertinent.

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Jubla2014
Top Member

Had a really good opinion of Twin

4th May. 2020, at 04:41 pm CEST#4
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That's right!

Don't worry, it will clear up, they are very serious, no question!

Bye!

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wettibernd
Expert

Had a really good opinion of Twin

4th May. 2020, at 04:53 pm CEST#5
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Here is the text of the mail:

Hi there.

We hope you are well. We've noticed a high spike in your depositing activity. We would like to get to know you a little better so your experience with us will be more pleasurable.
Since we put a lot of emphasis on Responsible gaming, we want to ask you to please provide us with the answers to the questions below:

  • Have you found yourself using your savings in order to gamble?

  • Do you feel in control of your depositing behavior?

  • Are you able to cut your losses or would you prefer to go all-in and chase your losses?

  • If you could pre-manage your daily deposits, would you?



We appreciate that these may seem a bit personal but they are important for us to know you we can keep notes on your account for such instances like recently when you deposited a number of times in a short period of time. It should also give us both peace of mind that you are gambling responsibly.
Of course, should you wish to discuss your account with us in more detail then feel free to contact us either via our Live Chat service or simply reply to this email.
Information about our responsible gaming tools and links to sources of help and specialist support can be found here .

Your wellbeing matters to us
If you need further assistance don't hesitate to ask

Best regards
Simon
Responsible gaming team
Twin.com

Gambling can be addictive. Please play responsibly

THIS IS A SERVICE EMAIL



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Max1303
Experienced

Had a really good opinion of Twin

4th May. 2020, at 04:58 pm CEST#6
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Hello Wettibernd,

i hope you get your money quickly. I always find it amusing how the alleged Player protection leads exactly to the opposite, by being stalled

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Jubla2014
Top Member

Had a really good opinion of Twin

4th May. 2020, at 04:59 pm CEST#7
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I received a similar mail from my favorite casino, Fantasino, last year!

This was not directly from the casino at the time, but from EveryMatrix, the operator!

Believe me, all good!


Servus!

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Gonzo
Rookie

Had a really good opinion of Twin

4th May. 2020, at 05:00 pm CEST#8
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Well, you will get your credit, but if I were you, I would never play at Twin again. Even if you had a gambling problem (I'm not suggesting you do!) you would be entitled to your win, so that's on a different track.
The best thing to do is to claim the remaining balance so that they see that you are in control, simple as that.
But at the latest now it should be obvious to everyone that Twin has not been so cool for several months. Amounts under 500 euros are processed directly and there are problems with large sums.
In addition, "too many" push the casino here, maybe even own employees (Aluhuttheorie).
In summary, I find such an email just cheeky, if the was not sent directly to the chargeback. Why should the functions exist, except to gamble away.

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wettibernd
Expert

Had a really good opinion of Twin

4th May. 2020, at 05:03 pm CEST#9
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Now the 5K are processed at once. Mal in a few minutes look at the account. Have immediately given another 2500 in the payout.

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wettibernd
Expert

Had a really good opinion of Twin

4th May. 2020, at 05:05 pm CEST#10
2 Likes

Liked this post: Avatar von Jubla2014 Jubla2014, Avatar von Schlumpi1010 Schlumpi1010
Money on account, all good so far

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