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Online Casinos in general: Hacker attack on Merkur Bets (Page 16)

Topic created on 14th Mar. 2025 | Page: 16 of 22 | Answers: 319 | Views: 25,215
gamble1
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Pneumatic wrote on March 23rd, 2025 at 11:09 pm:

Yes exactly, got 3 mails from 3 different casinos ✌🏻

Strange, I only received one email from SlotMagie, although I also have an account with Merkurbets. In any case, thanks for the info!

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Hanshanshans
Elite

gamble1 wrote on 24.03.2025 at 01:17:Strange, I only received an email from SlotMagie, although I also have an account with Merkurbets. In any case, thanks for the info!

I'm also registered with all three, but the email from CrazyBuzzer was in the spam folder. Maybe the other two ended up there too?

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Hanshanshans
Elite

Hanshanshans wrote on 24.03.2025 at 05:00:I am also registered with all three, but the mail from CrazyBuzzer was in the spam folder. Maybe the other two ended up there too?

Oops, it was only about Merkurbets😄

Well, Monday morning and all that. Time for the second coffee...

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gamble1
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Hanshanshans wrote on 24.03.2025 05:00:

I am also registered with all three, but the mail from CrazyBuzzer was in the spam folder. Maybe the other two ended up there too?

No, unfortunately not - I didn't receive any information at all, which is actually the next offense. As far as I know, they have to inform you about something like that, don't they?

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Rainmann
Elite

gamble1 wrote on 24.03.2025 at 01:17:

Strange, I only received an email from SlotMagie even though I also have an account with Merkurbets. In any case, thanks for the info!

I only received an e-mail from merkurbets although I am also registered with magie.

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garfield68
Elite
I am also registered with all 3, but have only received the mail from slot magie.

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btssultan
Experienced
I have an account with all 3 and have received the information from all 3.

The case described by Jokerstar also applies to me.

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DieWunderharke5000
Expert
Are there any alternatives to Protectra in the meantime? Just to compare. Has anyone seen anything yet?

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frapi07
Elite

gamble1 wrote on 03/24/2025 08:37:

No, unfortunately not - I didn't get any info at all, which is actually the next offense. As far as I know, they have to inform you about something like that, right?

Yes, it's a violation, but you have to be sure that you really haven't received anything. How long do the emails stay in your spam folder?

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gamble1
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frapi07 wrote on March 24th, 2025 at 11:56 am:

Yes, it's a violation, but you have to be sure you really didn't get anything. How long do the mails stay in your spam folder?

I still have some from 01.01

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frapi07
Elite

gamble1 wrote on March 24th, 2025 at 2:42 pm:

Still have any from 01.01 now

Okay funny. Then you really didn't receive any. I think that's a criminal offense and you could also claim extra compensation xD

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GambleMike
Visitor

frapi07 wrote on March 24th, 2025 at 3:01 pm:

Okay funny. Then you really didn't receive any. I think that's a criminal offense and you could also claim extra compensation xD

Not a criminal offense, but another violation of the GDPR, because the dimension " is likely to result in a high Risk to the personal rights and freedoms of natural persons" according to Art. 34 GDPR. However, the extent to which this leads to a claim for damages has not yet been clarified, nor has the question of whether a breach of the duty to provide information can give rise to such a claim.

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Rainmann
Elite
Merkurbets writes that it was just a hacker who had no malicious intentions 😂 They're not completely dense either. I'm curious to see what happens next and what the next email will be

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Kapykapy
Amateur
I received an e-mail from lawyers today. They are not allowed to have my e-mail either. That's why I was never active.

Dear Sir or Madam,

it recently became known that there has been a massive data leak at Merkur Group Online Casinos under the Merkur Slots brand. You are one of those affected if you have been informed in writing by Merkur. The Merkur Group's online casinos include, for example

CrazyBuzzer
- SlotMagic

MerkurBets (sports betting).
In the data leak, particularly sensitive data such as copies of ID cards or account details were publicly accessible. If your data falls into unauthorized hands, there is a Risk of fraud attempts and financial losses for those affected. Users of online casinos should pay more attention to fraud attempts or unusual transactions. They can also check whether they can assert claims against the provider.

As a law firm specializing in investor and consumer protection, we will check free of charge whether you are entitled to compensation. Those affected have a good chance of receiving up to 5,000 euros in compensation. Due to the current market situation and the question of profitability on the part of those affected, we only represent clients with existing legal expenses Insurance in these cases.

What you can do now

Check whether your data is affected. If you have received notification of the data leak from the Merkur Group, we recommend that you take action.
Do you have legal protection insurance? We will clarify for you whether your policy provides cover for the legal enforcement of your claims.
Please contact us. If you have legal protection insurance and are affected by the data leak, we can support you in enforcing your rights.
This is how you proceed: Fill out the enclosed power of attorney and send it to us together with the details of your legal protection insurance and the letter from the Merkur Group to the e-mail address XXXXXXX

Do you have any questions? Call us on XXXXXXX or write to us with your questions using our contact form.

Watch now: All information compactly summarized in this video.

Read more: Detailed and constantly updated information on the Merkur Slots data leak: Help and legal options for those affected.

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TheFighter86
Amateur
Hello everyone, I finally received an email reply from Merkur Bets today. How can a company shirk its responsibility so easily? Moreover, certain points are demonstrably not true. Regardless of whether the hacker tapped into my data intentionally or not, I can still take action against this as a potentially injured party. Here is the email:


Hello Mr. ...,

thank you for contacting us. We have checked your request and can provide you with the following information.

Despite extensive security measures, the IT system of one of our service providers was the target of a cyber attack by a so-called white-hat hacker. White-hat hackers act without intent to cause harm and regularly report security vulnerabilities in systems in order to improve the security of IT systems. The official and internal investigation of security vulnerabilities revealed that incorrectly configured interfaces on the website merkurbets.de made it possible for a registered customer to theoretically view the data of other customers. However, the data was not readily accessible, but required a particularly high level of specialist knowledge and the circumvention of various security measures. As far as we are currently aware, no other unauthorized third parties apart from the white-hat hacker were able to access the data. The white-hat hacker has not expressed any intention to pass on or misuse the information obtained.

Actions on the Internet are associated with certain risks and cyber security is a continuous process that is subject to ongoing adjustments. Just because the security configurations on a company's website need to be adjusted does not mean that this is due to misconduct on the part of the company or that the company has violated laws or regulations. Nor does such liability arise from the General Data Protection Regulation (GDPR). Furthermore, to the best of our knowledge, no material damage has been caused to our customers, as we have not detected any misuse by or disclosure of data to unauthorized third parties.

Against this background, we therefore do not see ourselves in a position to comply with any request for payment of damages. In cooperation with the supervisory authority responsible for us, which drew our attention to the improvement of the security loopholes, we immediately adjusted them. Against this background, we see no basis for complying with your request.

We will contact you separately with regard to your request for information within the meaning of Art. 15 GDPR.

We hope that your request has been answered comprehensively and to your satisfaction.

Yours sincerely
Your MERKUR BETS Team

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