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Online Casinos in general: Hacker attack on Merkur Bets (Page 14)

Topic created on 14th Mar. 2025 | Page: 14 of 15 | Answers: 211 | Views: 15,611
DieWunderharke5000
Expert

Hacker attack on Merkur Bets

20th Mar. 2025, at 09:54 pm CET#196
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I'm also incredibly annoyed at the way they are handling the whole situation. That's why I'm not averse to joining a class action lawsuit.

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XXLEONIDASXX
Top Member

Hacker attack on Merkur Bets

20th Mar. 2025, at 11:31 pm CET#197
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Unbelievable! Everyone gets the same answer, no matter what they write 😡
You can see again how much they don't give a shit about their customers...
Hopefully at least 100,000 customers will sue and this shitty group will go bankrupt! Away with the garbage! Should get their license revoked.

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Langhans_innen
Elite

Hacker attack on Merkur Bets

20th Mar. 2025, at 11:35 pm CET#198
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The magical Arnold hits the keys hard ...unfortunately he only ever presses CtrlC and CtrlV

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frapi07
Elite

Hacker attack on Merkur Bets

21st Mar. 2025, at 12:33 am CET#199
1 Like

Liked this post: Avatar von Langhans_innen Langhans_innen

Langhans_innen wrote on 20.03.2025 at 23:35: The magical Arnold hits the keys mightily ...unfortunately he only ever presses CtrlC and CtrlV

i'll let you in on a little secret: at my work, you can save the reply templates in a list and then select them. Name is always filled automatically. I think it's possible for most people too, so CtrlC+ CtrlV isn't even really necessary

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btssultan
Experienced

Hacker attack on Merkur Bets

21st Mar. 2025, at 01:00 am CET#200
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XXLEONIDASXX wrote on 20.03.2025 at 23:31: Unbelievable! Everyone gets the same answer no matter what they write to them 😡
There you see again how they don't give a shit about their customers.
Hopefully at least 100,000 customers will sue and this shitty group will go bankrupt! Away with the garbage! Should have their license revoked.

It is unlikely that the Merkur Group would go bankrupt under German jurisdiction, in Germany the judges will probably still speak in favor of the Merkur Group.


I just find it interesting to see how the Merkur Group is trying to talk its way out of this and is still emphasizing its high security standards on its own website.

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Langhans_innen
Elite

Hacker attack on Merkur Bets

21st Mar. 2025, at 01:18 am CET#201
1 Like

Liked this post: Avatar von frapi07 frapi07

frapi07 wrote on 21.03.2025 00:33:

i'll let you in on a little secret: at my work, you can save the answer templates in a list and then select them. Name is always filled automatically. I think it's possible for most people too, so CtrlC+ CtrlV isn't even really necessary

Yes, I'm happy to believe you. I'm still old school and work with breakneck manual operations My former partner worked in the medical field and had to deal with very long reports and the like.... There were also lots of shortcuts that produced entire sentences that would otherwise have had to be typed in with complicated technical terms. Of course, I don't work that advanced

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Zockerbernd
Rookie

Hacker attack on Merkur Bets

21st Mar. 2025, at 02:35 am CET#202
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Langhans_innen wrote on 21.03.2025 01:18:

Yes, I'm happy to believe you. I'm still from the old school and work with breakneck manual operations My former partner in the medical field had to deal with very long findings and such....There were also umpteen shortcuts, which then produced whole sentences that you would otherwise have had to type in with complicated technical terms. Of course, I don't work that advanced

Please stay on-topic and don't drift off completely, as a MOD you should know that.

I have now also registered with Protectra for a (class) action. What else can you do, go to the lawyer alone and plunge into advance expenses?

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Langhans_innen
Elite

Hacker attack on Merkur Bets

21st Mar. 2025, at 02:53 am CET#203
0 Likes

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Zockerbernd wrote on 21.03.2025 at 02:35:
Please stay ontopic and don't drift off completely, you should know that as a MOD.

That's right, I know that. That's why I know - even though this is an ontopic area, as you rightly pointed out - what is and isn't responsible

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Supergreg
Visitor

Hacker attack on Merkur Bets

21st Mar. 2025, at 04:18 am CET#204
1 Like

Liked this post: Avatar von Danny0815 Danny0815
A short update from me:

I have since received a reply from SlotMagie - unsurprisingly, they deny any responsibility and claim that no damage was done. Of course, I'm not going to let this go.

I have lodged a complaint with the NRW data protection authority and am now waiting for confirmation. At the same time, I have contacted several lawyers to take legal action.

I should know more next week.

If I can't find a suitable lawyer, I will take legal action myself if necessary.

Any of you can do the same - just go to the local court.
ChatGPT can help you with the model lawsuit.

Or you can send me a PN and I'll share my statement of claim with you.

I'll keep you up to date!

Greetings Greg


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Supergreg
Visitor

Hacker attack on Merkur Bets

21st Mar. 2025, at 08:27 am CET#205
1 Like

Liked this post: Avatar von Danny0815 Danny0815
Update data protection authority NRW:

"The receipt of your e-mail dated 20.03.2025 is hereby confirmed.
We will contact you regarding your request without being asked. As a purely precautionary measure, we would like to point out that due to the high number of submissions and requests for advice, we will unfortunately not be able to answer them as quickly as we would like.
We ask for your understanding in advance. Thank you very much!
This e-mail is merely a confirmation of receipt and not yet an answer to your request or complaint."



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DieWunderharke5000
Expert

Hacker attack on Merkur Bets

21st Mar. 2025, at 10:25 am CET#206
1 Like

Liked this post: Avatar von Danny0815 Danny0815
After a week, I have now received a typical blah-blah text module email in response to my specific questions about which of my personal data was affected. Not a single one of my questions was answered.

I can't believe how they are handling the situation.

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frapi07
Elite

Hacker attack on Merkur Bets

21st Mar. 2025, at 12:31 pm CET#207
1 Like

Liked this post: Avatar von Danny0815 Danny0815

Zockerbernd wrote on 21.03.2025 at 02:35:
Please stay ontopic and don't drift off completely, you should know as MOD.

I have now also registered with Protectra for the (class) action. What else should you do, go to the lawyer alone and plunge into advance expenses?

It's on-topic. All the answers you get are from the 1st-level supporters. As I currently work in support and have experience there, I can estimate how they will behave. Of course, I don't know the exact background details as I don't work there, but it was clear to me from the outset that certain queries would be "answered" in this way.

To your question: Yes and no. It depends. I've just read up on it and this page has all the important information Advance in law: Do you have to pay? These are your options

In short: you can apply for legal aid, you can pay in installments, etc. You need to talk to your lawyer/law firm.

For all those who are affected, I can copy an excerpt from this page (source: Datenklau: jetzt juristisch wehren und Entschädigung erhalten)

"Data compromised by theft, but no financial loss yet

Consumers often believe that they have no claims in the event of data theft as long as no one has actually harmed them. This is not legally correct. The unauthorized disclosure of your data alone constitutes so-called "immaterial damage". This already exists through the possibility of unauthorized persons gaining access to your data.
If you suffer material damage, this can of course be compensated separately.


However, the data theft in itself already gives rise to a claim for damages under Article 82 GDPR. Our specialist lawyers can enforce this for you. A lawsuit is not always necessary for this. Sometimes a letter from a lawyer is enough to get you to give in."


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TheFighter86
Amateur

Hacker attack on Merkur Bets

21st Mar. 2025, at 03:32 pm CET#208
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Justus34 wrote on 17.03.2025 at 17:36:
I had no problems. Maybe you missed a check mark or a field? I use Firefox

I have concerns because I don't have legal protection insurance. According to the terms and conditions, you have to pay the costs in advance if you are successful. So it's not like "We'll get your money back" from casinos, where there are no costs at all. What's more, Protectra does not bear the costs if it comes to court via third parties, but you do. In the end, you end up paying more than you get.

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GambleMike
Visitor

Hacker attack on Merkur Bets

21st Mar. 2025, at 03:46 pm CET#209
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TheFighter86 wrote on 21.03.2025 at 15:32

I have concerns because I don't have legal protection insurance. According to the terms and conditions, you have to pay the costs in advance if you are successful. So not like with "We'll get your money back" from casinos, where you have no costs at all. What's more, Protectra does not bear the costs if it comes to court via third parties, but you do. In the end, you end up paying more than you get.

So first the registration doesn't work for you. No one else seems to have any problems. And now you're claiming something like that. Neither is true. On the contrary: the terms and conditions and FAQs state that a commission of 25% of the enforced claim is only payable in the event of success. And with regard to costs in court " Expenses incurred by Protectra are only to be borne by the customer if they are reimbursed by third parties, namely in the event of legal enforcement.".

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Justus34
Visitor

Hacker attack on Merkur Bets

21st Mar. 2025, at 04:48 pm CET#210
0 Likes

Nobody has liked this post so far

TheFighter86 wrote on 21.03.2025 at 15:32

I have concerns because I don't have legal protection insurance. According to the terms and conditions, you have to pay the costs in advance if you are successful. So not like with "We'll get your money back" from casinos, where you have no costs at all. What's more, Protectra does not bear the costs if it comes to court via third parties, but you do. In the end, you end up paying more than you get.

Don't you need legal protection Insurance?


In my other case, I received an email at some point saying that they had won x amount for me. The success fee was deducted from that and I was paid the rest. That was it.

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