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Online Casinos in general: Hacker attack on Merkur Bets (Page 13)

Topic created on 14th Mar. 2025 | Page: 13 of 14 | Answers: 203 | Views: 14,545
BigAl87
Experienced

Hacker attack on Merkur Bets

20th Mar. 2025, at 11:16 am CET#181
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P3anut wrote on March 20, 2025 at 10:53 am:

Anyone who is receiving or has just received something similar, please let me know...


I also got the Jokerstar mail tonight, but I can log in normally and don't get a new mail from them.
I also had a request to reset my password at Goldenbet and Donbet, which I didn't initiate. I registered there at some point but never made a depositor.

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moralischverwerflich
Expert

Hacker attack on Merkur Bets

20th Mar. 2025, at 12:43 pm CET#182
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Zockerbernd wrote on March 20th, 2025 at 10:16 am:

Well I have by far more interesting accounts running on the email that was hacked at SlotMagie and so far there have been no access attempts anywhere except Jokerstar and many have gotten that as can be read here, I don't think it's related to the hacked database and I'm probably the last one here who would defend Merkur. Then I would have tried other things besides Jokerstar

They would also have to know where else they could try..

So it can't be ruled out

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XXLEONIDASXX
Top Member

Hacker attack on Merkur Bets

20th Mar. 2025, at 01:09 pm CET#183
1 Like

Liked this post: Avatar von Danny0815 Danny0815
Here is the next answer from Slotmagie...so they absolutely refuse to admit mistakes and pay compensation!


Arnold (SlotMagie)
20. March 2025, 12:48 CET
Hello David,

We deeply regret the incident and can assure you that we attach great importance to the safety of our customers and are taking this review as an opportunity to invest even more in this area.

We can only refer you to the responses we have already sent and summarize once again that, as far as we are aware, there is no Risk of your data being misused. GGL did find the data leak, but apart from this incident, no unauthorized third party was able to access the data.
In cooperation with the supervisory authority responsible for us, which drew our attention to the improvement of the security gaps, we immediately adapted them. Against this background, we see no basis to comply with your request for compensation.
Yours sincerely
Your SlotMagie Team



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Benno444
Visitor

Hacker attack on Merkur Bets

20th Mar. 2025, at 02:00 pm CET#184
1 Like

Liked this post: Avatar von bigbig bigbig
Were the joker mails with the password reset genuine? Does the salutation etc. match or are they just the usual mass mails?

This one is from today, 12:05pm. Nothing to do with the casino, but still.

https://www.focus.de/digital/internet/vorsicht-betrug-bei-ominoesen-e-mails-von-amazon-und-paypal-sollten-sie-gehoerig-aufpassen_110365b5-83f0-4d7c-80dd-343f3fc4918e.html

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slotliebe89
Elite

Hacker attack on Merkur Bets

20th Mar. 2025, at 02:04 pm CET#185
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Benno444 wrote on 20.03.2025 at 14:00:

This is from today, 12:05pm. Nothing to do with casino but still.

https://www.focus.de/digital/internet/vorsicht-betrug-bei-ominoesen-e-mails-von-amazon-und-paypal-sollten-sie-gehoerig-aufpassen_110365b5-83f0-4d7c-80dd-343f3fc4918e.html

This has no place in this thread

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Zockerbernd
Rookie

Hacker attack on Merkur Bets

20th Mar. 2025, at 02:04 pm CET#186
0 Likes

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If this Wittmann had really made this database public in some Russian forum lol now she could just talk herself out of the fact that nothing happened. Instead of punishing Merkur for this thing, which is not possible, Merkur gave her a present. These are mistakes that simply shouldn't happen and are not human.

Nevertheless, I don't think they can simply claim that nobody used the gap before Wittmann and silence everyone.

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frapi07
Elite

Hacker attack on Merkur Bets

20th Mar. 2025, at 02:55 pm CET#187
1 Like

Liked this post: Avatar von Danny0815 Danny0815

XXLEONIDASXX wrote on 20.03.2025 at 13:09: Here is the next answer from Slotmagie...so they absolutely refuse to admit mistakes and pay compensation!


Arnold (SlotMagie)
20. March 2025, 12:48 CET
Hello David,

We deeply regret the incident and can assure you that we attach great importance to the safety of our customers and are taking this review as an opportunity to invest even more in this area.

We can only refer you to the responses we have already sent and summarize once again that, as far as we are aware, there is no Risk of your data being misused. GGL did find the data leak, but apart from this incident, no unauthorized third party was able to access the data.
In cooperation with the supervisory authority responsible for us, which drew our attention to the improvement of the security gaps, we immediately adapted them. Against this background, we see no basis to comply with your request for compensation.
Yours sincerely
Your SlotMagie Team




Why are you wasting your time with them? I'll show you how bad their answer is. I copied the 1st answer here and wrote a note.

XXLEONIDASXX wrote on 20.03.2025 at 13:09: Here is the next answer from Slotmagie...so they absolutely refuse to admit mistakes and pay compensation!


Arnold (SlotMagie)

19. March 2025, 18:31 CET
Hello David,

Of course we take your concerns very seriously, but unauthorized use of your data elsewhere can be ruled out. The situation you have described is in no way connected to our incident, there is no connection whatsoever.

To our knowledge, no material damage has been caused to our customers, as we have not detected any misuse by or disclosure of data to unauthorized third parties. In this respect, you are not entitled to any claims for compensation from us. If you have any indication that your data has been misused, please contact us immediately at the e-mail address support@slotmagie.de .

Actions on the Internet are associated with certain risks and cyber security is a continuous process that is subject to ongoing adjustments. Just because the security configurations on a company's website need to be adjusted does not mean that this is due to misconduct on the part of the company or that the company has violated laws or regulations. Nor does such liability arise from the General Data Protection Regulation (GDPR). Furthermore, to the best of our knowledge, no material damage has been caused to our customers, as we have not detected any misuse by or disclosure of data to unauthorized third parties. (Note from frapi 07: Repetition - is already in the 2nd paragraph, was also marked in red).

Against this background, we therefore do not see ourselves in a position to comply with any request for payment of damages. In cooperation with the supervisory authority responsible for us, which drew our attention to the improvement of the security loopholes, we immediately adjusted them. We therefore see no basis for complying with your request.
Yours sincerely
Your SlotMagie Team





As you can see, the answer is simply a compilation of answer templates (otherwise the repetition would not have happened). To make matters worse, facts are being twisted here. But I don't need to go into that, I already did yesterday. The data leak was not found by GGL, as claimed in the 2nd answer. Someone else found it But there are still some facts that are wrong.

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XXLEONIDASXX
Top Member

Hacker attack on Merkur Bets

20th Mar. 2025, at 04:28 pm CET#188
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Yes, there's no point in wasting any more time with them...simply inhuman...dirty mafia!
The class action lawsuit is definitely underway.
Let's see what comes of it.

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Ollid3
Amateur

Hacker attack on Merkur Bets

20th Mar. 2025, at 05:47 pm CET#189
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XXLEONIDASXX wrote on 20.03.2025 at 16:28: Yes, there is no point in wasting any more time with them..simply inhuman..dirty mafia!
The class action lawsuit is definitely on.
Let's see what comes out of it.

Who are you doing the class action with

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XXLEONIDASXX
Top Member

Hacker attack on Merkur Bets

20th Mar. 2025, at 07:42 pm CET#190
1 Like

Liked this post: Avatar von btssultan btssultan

Ollid3 wrote on 20.03.2025 at 17:47:

Who are you doing the class action with

With Protectra

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Ollid3
Amateur

Hacker attack on Merkur Bets

20th Mar. 2025, at 08:03 pm CET#191
1 Like

Liked this post: Avatar von btssultan btssultan

XXLEONIDASXX wrote on 20/03/2025 19:42:

At Protectra

I join you

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Ollid3
Amateur

Hacker attack on Merkur Bets

20th Mar. 2025, at 08:21 pm CET#192
0 Likes

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Arnold (SlotMagie)
19. March 2025, 18:20 CET
Hello Oliver,

To our knowledge, our customers have not suffered any material damage, as we have not detected any misuse or disclosure of data to unauthorized third parties. In this respect, you are not entitled to any claims for compensation from us. If you have any indication that your data has been misused, please contact us immediately at the e-mail address support@slotmagie.de.

Actions on the Internet are associated with certain risks and cyber security is a continuous process that is subject to ongoing adjustments. Just because the security configurations on a company's website need to be adjusted does not mean that this is due to misconduct on the part of the company or that the company has violated laws or regulations. Nor does such liability arise from the General Data Protection Regulation (GDPR). Furthermore, to the best of our knowledge, no material damage has been caused to our customers, as we have not detected any misuse by or disclosure of data to unauthorized third parties.

Against this background, we therefore do not see ourselves in a position to comply with any request for payment of damages. In cooperation with the supervisory authority responsible for us, which drew our attention to the improvement of the security loopholes, we immediately adjusted them. We therefore see no basis for complying with your request.
Yours sincerely
Your SlotMagie Team




Exactly the standard mail like all the others. It was in my spam

Saftladem really

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frapi07
Elite

Hacker attack on Merkur Bets

20th Mar. 2025, at 08:24 pm CET#193
0 Likes

Nobody has liked this post so far

Ollid3 wrote on 20.03.2025 at 20:21:
Arnold (SlotMagie)
19. March 2025, 18:20 CET
Hello Oliver,

To our knowledge, no material damage has been caused to our customers, as we have not detected any misuse by or disclosure of the data to unauthorized third parties. In this respect, you are not entitled to any claims for compensation from us. If you have any indication that your data has been misused, please contact us immediately at the e-mail address support@slotmagie.de.

Actions on the Internet are associated with certain risks and cyber security is a continuous process that is subject to ongoing adjustments. Just because the security configurations on a company's website need to be adjusted does not mean that this is due to misconduct on the part of the company or that the company has violated laws or regulations. Nor does such liability arise from the General Data Protection Regulation (GDPR). Furthermore, to the best of our knowledge, no material damage has been caused to our customers, as we have not detected any misuse by or disclosure of data to unauthorized third parties.

Against this background, we therefore do not see ourselves in a position to comply with any request for payment of damages. In cooperation with the supervisory authority responsible for us, which drew our attention to the improvement of the security loopholes, we immediately adjusted them. We therefore see no basis for complying with your request.
Yours sincerely
Your SlotMagie Team




Exactly the standard mail like all the others. It was in my spam

Saftladem really

I told you it was a reply template By the way, I work in support (no, not a casino/gaming library).

The employees who reply to you are most likely 1st-level supporters and use already made reply templates.

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Ollid3
Amateur

Hacker attack on Merkur Bets

20th Mar. 2025, at 08:33 pm CET#194
0 Likes

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frapi07 wrote on 20.03.2025 at 20:24:

Told you it was a reply template I work in support by the way (no not a casino/gambling store).

The employees who answer you are most likely 1st-level supporters and use already made answer templates.

Will be like that yes.

It will be interesting to see how many people complain

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ruhrpott
Expert

Hacker attack on Merkur Bets

20th Mar. 2025, at 09:41 pm CET#195
0 Likes

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I would probably also be involved in a class action lawsuit...

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