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Online Casinos in general: Hacker attack on Merkur Bets

Topic created on 14th Mar. 2025 | Page: 1 of 22 | Answers: 315 | Views: 24,946
Gewinner
Rookie

Hacker attack on Merkur Bets

14th Mar. 2025, at 06:51 am CET#1
0 Likes

Nobody has liked this post so far
Hello,

i received this email last night:


Hello XXX,

we are contacting you today to inform you about a recent data breach on our platform merkurbets.de : Our IT systems have been attacked by hackers. They have gained unauthorized access to customer data. As the hackers acted in a highly professional manner, but not criminally, they informed the responsible supervisory authority, but did not use the data to the detriment of our customers.

We attach great importance to transparency and would therefore like to explain the background and possible risks to you and explain what steps we have already taken.

Despite extensive security measures, the IT system of one of our service providers was the target of a cyber attack. Unauthorized third parties, who apparently wanted to draw attention to potential security gaps, discovered points of attack in our systems and gained access to personal customer data. However, as far as we are currently aware, these activists have no intention of passing on or misusing the information obtained.

Based on current information, the incident concerns the following customer data: Name, address, transactions and account data (if these were available), ID data, photos from video identification and Risk ratings regarding the risk of gambling addiction.

The important thing is: Your passwords have not been stolen and are still secure, so there is no need to change your passwords. However, if you would like a greater sense of security, we recommend that you update your passwords at regular intervals.

As far as is currently known, the attack was primarily directed against our company and not specifically against individual customers. There are no indications that the data viewed was or is being misused for fraudulent purposes. In addition, the report was made to us via the Joint Gaming Authority of the federal states (GGL) and not via the hackers themselves. Nevertheless, we are monitoring the situation very closely and are in close contact with our IT security experts and the relevant authorities.

Although we consider the risk to be low, we would like to draw your attention to the following potential risks:

Identity theft: Your data could be used for fraudulent purposes, for example to conclude contracts.

Phishing attacks: Fraudsters could use personal data to contact you specifically by e-mail, telephone or text message in order to obtain further information from you or to persuade you to click on malicious links.

As a precautionary measure, we recommend that you remain vigilant, do not send sensitive data unencrypted and check your bank and credit card statements for unusual transactions.

Upon discovery of the incident, we immediately took all necessary measures to restore the security of the systems. For example, we arranged for all identified security gaps to be closed immediately. The responsible data protection authorities have been informed in accordance with the regulations. We are still in contact with the Joint Gaming Authority of the federal states and are working intensively on the protective mechanisms.

We also continuously review our security measures and update internal processes and employee training in order to prevent similar incidents in the future. We will also carry out more audits with other security experts in order to identify and eliminate any weaknesses at an early stage and prevent a recurrence of such an incident.

If you have any further questions about this incident, you will find a wealth of information in our FAQs. You can access these under the following link:

www.merkurbets.de/de/page/wichtige_informationen

Thank you for your trust and support.

With kind regards,
Your MERKUR BETS Team



Now I have verified myself via video. This means that a hacker has all my data and pictures (why are these pictures stored at all) and could do God knows what with them. Where does Merkur Bets get the certainty that this data will not be sold on the darknet or elsewhere and subsequently misused? Only from the fact that the oh-so-great gambling authority has been informed.

Is anyone here still with Merkur (verified) in the forum? What do you think?

For someone like me who values privacy on the internet (no social media, no pictures or anything like that), this is like a nightmare.

This post has been translated automatically

Zockerbernd
Amateur

Hacker attack on Merkur Bets

14th Mar. 2025, at 06:56 am CET#2
3 Likes

Liked this post: Avatar von bigbig bigbig, Avatar von Malganes Malganes, Avatar von Tobsen Tobsen
I'm curious to see what compensation is available, if it gets that far, I'll definitely sue the sh** out of them, why are there ID data with photos etc. lying around and still unencrypted? That doesn't work at all? But I've always said mafia shed to the German gambling monopoly and then you're blackmailed into playing there, without the blackmail I would never have registered and nobody would have my data. There will be some serious repercussions. Just how buggy everything was, the slots and the site itself constantly crashing and everything, you knew that nobody could program it properly, I've never seen anything like that at a Curacao. They rob you of your money with underground unfair RTP and as the icing on the cake they store your data insecurely until it is stolen,

All masks or the whole network are affected SlotMagie CrazyBuzzer etc. and every Gamblejoe member or over 95% have been hacked and strangers have your data. Now is the time to fight back people.

This is a huge scandal.

This post has been translated automatically

Gewinner
Rookie

Hacker attack on Merkur Bets

14th Mar. 2025, at 07:04 am CET#3
3 Likes

Liked this post: Avatar von bigbig bigbig, Avatar von Tobsen Tobsen, Avatar von Zockerbernd Zockerbernd
As a result, I agree with you Zockerbernd. I didn't know that other "clits" were also affected. It's a scandal and Merkur is playing the whole thing down as if it were a minor matter. Unfortunately, I don't have legal expenses Insurance, otherwise that would be my first port of call.

Oh, and there's not a word about compensation or an apology. There will be nothing at all.

This post has been translated automatically

Zockerbernd
Amateur

Hacker attack on Merkur Bets

14th Mar. 2025, at 07:18 am CET#4
1 Like

Liked this post: Avatar von Paddington Paddington
lol all your data is just public people! With ID, date of birth, photos, IBAN. everything simple that is enough for every SCHUFA check every contract and so much more everyone can now fully verify themselves with your data everywhere HAHA

This post has been translated automatically

Donnie
Elite

Hacker attack on Merkur Bets

14th Mar. 2025, at 07:18 am CET#5
3 Likes

Liked this post: Avatar von bigbig bigbig, Avatar von Max_Bet Max_Bet, Avatar von Tobsen Tobsen
Our data is already all over the world anyway. You can see it in my email inbox, I get emails that I simply can't unsubscribe from. It's even worse with text messages and calls, I get unwanted messages every day. I'm actually someone who pays attention to where and how I log in, but it's nothing. Our data is being sold anyway

This post has been translated automatically

Zockerbernd
Amateur

Hacker attack on Merkur Bets

14th Mar. 2025, at 07:19 am CET#6
0 Likes

Nobody has liked this post so far

Donnie wrote on 14.03.2025 at 07:18: Our data is already all over the world anyway. You can see it in my email inbox, I get emails that I simply can't unsubscribe from. It's even worse with text messages and calls, I receive unwanted messages every day. I'm actually someone who pays attention to where and how I register, but it's nothing. Our data is sold anyway

What a cop out, maybe that applies to you and your bad Opsec.

This post has been translated automatically

Donnie
Elite

Hacker attack on Merkur Bets

14th Mar. 2025, at 07:29 am CET#7
1 Like

Liked this post: Avatar von gagapapamama gagapapamama

Zockerbernd wrote on 14.03.2025 07:19:

Such bull poop, maybe that applies to you and your bad opsec.

And now again in German, please

This post has been translated automatically

Gewinner
Rookie

Hacker attack on Merkur Bets

14th Mar. 2025, at 07:40 am CET#8
0 Likes

Nobody has liked this post so far

Zockerbernd wrote on 14.03.2025 07:19:

Such bull poop, maybe that applies to you and your bad opsec.

With this serious topic, please stay objective and keep a decent tone in the forum.

This post has been translated automatically

gambler67
Experienced

Hacker attack on Merkur Bets

14th Mar. 2025, at 07:41 am CET#9
0 Likes

Nobody has liked this post so far
the same has also been the case with slot magic


We are contacting you today to inform you about a recent data breach on our platform slotmagie.de: Our IT systems have been attacked by hackers. They have gained unauthorized access to customer data. As the hackers acted in a highly professional manner, but not criminally, they informed the responsible supervisory authority, but did not use the data to the detriment of our customers.

We attach great importance to transparency and would therefore like to explain the background and possible risks to you and explain what steps we have already taken.

Despite extensive security measures, the IT system of one of our service providers was the target of a cyberattack. Unauthorized third parties, who apparently wanted to draw attention to potential security gaps, discovered points of attack in our systems and gained access to personal customer data. However, as far as we are currently aware, these activists have no intention of passing on or misusing the information obtained.

Based on current information, the incident concerns the following customer data: Name, address, transactions and account data (if these were available), ID data, photos from video identification and Risk ratings regarding the risk of gambling addiction.

The important thing is: Your passwords have not been stolen and are still secure, so there is no need to change your passwords. However, if you would like a greater sense of security, we recommend that you update your passwords at regular intervals.

As far as we are currently aware, the attack was primarily directed against our company and not specifically against individual customers. There are no indications that the data viewed was or is being misused for fraudulent purposes. In addition, the report was made to us via the Joint Gaming Authority of the federal states (GGL) and not via the hackers themselves. Nevertheless, we are monitoring the situation very closely and are in close contact with our IT security experts and the relevant authorities.

Although we consider the risk to be low, we would like to draw your attention to the following potential risks:

Identity theft: Your data could be used for fraudulent purposes, for example to conclude contracts.

Phishing attacks: Fraudsters could use personal data to contact you specifically by e-mail, telephone or text message in order to obtain further information from you or to persuade you to click on malicious links.

As a precautionary measure, we recommend that you remain vigilant, do not send sensitive data unencrypted and check your bank and credit card statements for unusual transactions.

Upon discovery of the incident, we immediately took all necessary measures to restore the security of the systems. For example, we arranged for all identified security gaps to be closed immediately. The responsible data protection authorities have been informed in accordance with the regulations. We are still in contact with the Joint Gaming Authority of the federal states and are working intensively on the protective mechanisms.

We also continuously review our security measures and update internal processes and employee training in order to prevent similar incidents in the future. We will also carry out more audits with other security experts in order to identify and eliminate any weaknesses at an early stage and prevent a recurrence of such an incident.

If you have any further questions about this incident, you will find a wealth of information in our FAQs. You can access these under the following link: FAQs on the current data protection case

Thank you for your trust and support.

Yours sincerely
Your SlotMagie Team

This post has been translated automatically

Stromberg
Legend

Hacker attack on Merkur Bets

14th Mar. 2025, at 07:57 am CET#10
4 Likes
The important thing in this situation is to be as unobjective as possible, spread panic, laugh at others because they might have problems with their data and disparage comments from others as shit. Thank goodness we've already done that in the first 10 posts.

That being said, I agree with Donnie on one hand. Anyone who has been playing for a few years and has signed up for a few freespins in every club will probably already have their records floating around the world somewhere.

Those who have done without may not, of course.

However, I think this story here is even tougher.
The fact that the video identification images and entries on gaming behavior could be hacked in conjunction with everything else is really serious.

If it really was just activists, fine.

If not, or just the idea that they weren't, I think that's extremely scary and disqualifies all booths from this Provider or preferably from Merkur in general for me for any further use.

This post has been translated automatically

Stromberg
Legend

Hacker attack on Merkur Bets

14th Mar. 2025, at 08:29 am CET#11
1 Like

Liked this post: Avatar von Yvonka Yvonka
If the incident was actually reported to the authorities by the hackers, I'm curious to see when there will be a statement.
Probably not today, Fridays are only until noon. 😂

This post has been translated automatically

Stromberg
Legend

Hacker attack on Merkur Bets

14th Mar. 2025, at 08:54 am CET#12
1 Like

Liked this post: Avatar von Donnie Donnie
Coincidence that I have to confirm my data at SlotMagie today, or are these still the hackers who want to check the correctness of their data records😂

This post has been translated automatically

TonioKroeger
Experienced

Hacker attack on Merkur Bets

14th Mar. 2025, at 09:29 am CET#13
0 Likes

Nobody has liked this post so far
I can no longer Deposit at StarGames. Could this be related to this?

This post has been translated automatically

frapi07
Elite

Hacker attack on Merkur Bets

14th Mar. 2025, at 09:38 am CET#14
0 Likes

Nobody has liked this post so far
Aren't videos/photos used for Verification always deleted? Somehow I have it in my head that it says something like "After successful verification, your data will be deleted". So not at the casinos, but in general.

This post has been translated automatically

Stromberg
Legend

Hacker attack on Merkur Bets

14th Mar. 2025, at 09:55 am CET#15
0 Likes

Nobody has liked this post so far

frapi07 wrote on 14.03.2025 at 09:38: Aren't videos/photos used for Verification always deleted? Somehow I have in mind that it would say something like "After successful verification, your data will be deleted". So not at the casinos, but in general.

I always thought that the images were only used by the verification service provider. Of course, if it's their own software, then it's not. Still, it's unbelievable that they are not deleted afterwards.

This post has been translated automatically

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