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Online Casinos in general: Groundless blocking at BWIN

Topic created on 26th Sep. 2020 | Page: 1 of 2 | Answers: 10 | Views: 6,587
Christian1337
Experienced

Groundless blocking at BWIN

26th Sep. 2020, at 12:06 am CEST#1
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Nobody has liked this post so far
Hi guys,

just received an email from bwin (after over 3 years of membership) that my account has been permanently closed (under the terms of service).
However, I was not given a reason

When asked on Live Chat it was only said :
"Oh dear ok, there is only noted, account closed due to company decision. I.e. we can tell you nothing more specific about it except that the responsible department has decided to close your account and not to reopen this"


Hence the question: are several people affected? And most importantly, why close an active account that has been active for years for no reason?

Best regards,
Christian

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Kevinho
Rookie

Groundless blocking at BWIN

26th Sep. 2020, at 02:01 am CEST#2
0 Likes

Nobody has liked this post so far
I feel the same way about Mr.Green

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Christian1337
Experienced

Groundless blocking at BWIN

26th Sep. 2020, at 10:59 am CEST#3
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Nobody has liked this post so far
I don't understand the point. I don't know how my RTP was there but even if I got more out than I deposited, it is unwise to block such people because sooner or later the casino wins anyway?
And so you just lose players...Very funny.

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M****8

Groundless blocking at BWIN

27th Sep. 2020, at 12:32 am CEST#4
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Nobody has liked this post so far
Christian1337 wrote on 26.09.2020 at 10:59 am: I do not understand the sense. I do not know how my RTP was there but even if I got more out than deposited, it is unwise to block such people because sooner or later the casino wins anyway ?
And so you just lose players...Very funny.

Ging me at Mr. Green also so locked from one day to the next

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Christian1337
Experienced

Groundless blocking at BWIN

28th Sep. 2020, at 01:06 am CEST#5
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Nobody has liked this post so far
Seems like several have / have had the probelm at Mr Green

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lance8411
Top Member

Groundless blocking at BWIN

28th Sep. 2020, at 01:23 am CEST#6
0 Likes

Nobody has liked this post so far
Christian1337 wrote on 09/26/2020 at 00:06: Hi guys,

just received an email from bwin (after over 3 years of membership) that my account has been permanently closed (under the terms of service).
However, I was not given a reason

When asked on Live Chat it was only said :
"Oh dear ok, there is only noted, account closed due to company decision. I.e. we can tell you nothing more specific about it except that the responsible department has decided to close your account and not to reopen this"


Hence the question: are several people affected? And most importantly, why close an active account that has been active for years for no reason?

Best regards,
Christian

was the same for me, about 3 months ago, simply closed without justification! When asked, received the answer that it was a "corporate policy decision"! Had to the topic also run a thread at Gamblejoe!

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Christian1337
Experienced

Groundless blocking at BWIN

28th Sep. 2020, at 10:41 am CEST#7
0 Likes

Nobody has liked this post so far
lance8411 wrote on 28.09.2020 at 01:23 Clock
went me the same way, about 3 months ago, without justification simply closed! When asked, got the answer that it was a "company policy decision"! Had to the topic also run a thread at Gamblejoe!

The thread I have unfortunately not found in the rough rummaging. Have you received your credit? have on all bwin sites (Bwin, sportingbet, partycasino, gamebookers) about 500 euros lie and make me really worried about it.

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genrix
Top Member

Groundless blocking at BWIN

28th Sep. 2020, at 12:05 pm CEST#8
0 Likes

Nobody has liked this post so far

Christian1337 wrote on 09/26/2020 at 00:06: Hi guys,

just received an email from bwin (after over 3 years of membership) that my account has been permanently closed (under the terms of service).
However, I was not given a reason

When asked on Live Chat it was only said :
"Oh dear ok, there is only noted, account closed due to company decision. I.e. we can tell you nothing more specific about it except that the responsible department has decided to close your account and not to reopen this"


Hence the question: are several people affected? And most importantly, why close an active account that has been active for years for no reason?

Best regards,
Christian

I had the same problem about 6 months ago. Was simply terminated after about 2 years of membership. When asked in chat I was told "suspicious activity, please just create a new account". Yes yes, and then to come in case of a payout with duplicate account, no thanks...

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Anonym

Groundless blocking at BWIN

28th Sep. 2020, at 12:23 pm CEST#9
0 Likes

Nobody has liked this post so far

genrix wrote on 09/28/2020 at 12:05 PM

I had the same problem about 6 months ago. Was simply cancelled after about 2 years of membership. When asked in chat I was told "suspicious activity, please just create a new account". Yeah yeah, and then to come up with duplicate account in case of payout, no thanks...

That's right. Fortunately there are other good casinos where you can play. Fortunately, you do not have to rely on such as Bwin.

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Christian1337
Experienced

Groundless blocking at BWIN

28th Sep. 2020, at 02:29 pm CEST#10
0 Likes

Nobody has liked this post so far

genrix wrote on 09/28/2020 at 12:05 PM

I had the same problem about 6 months ago. Was simply cancelled after about 2 years of membership. When asked in chat I was told "suspicious activity, please just create a new account". Yeah yeah, and then to come up with duplicate account in case of payout, no thanks...

At least you got some justification. And I was again "politely" reminded that I should NOT re-register because then my balance would be confiscated.


I must actually say that so far I was always satisfied with bwin, but that now without a reason to call I find already impudent.

This post has been translated automatically

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