Online Casinos in general: goslot.com experience (Page 2)

Yellow wrote on 11/17/2021 at 7:28 PM

Congratulations that you have already received money. But what I noticed with many casinos is that the previously simple Verification via the Trustly Deposit no longer works.

So you can deposit, but when withdrawing you have to verify again via a new separate procedure (Video-Ident and the like, anyway.
And even with the first deposit with Trustly, as before, the bank data was not enough, but you had to enter all the data as in another casino first.

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Julez wrote on 30.11.2021 at 00:06: Hey, I'm also curious if I will ever see my money, have a bad feeling about the GoSlot! Casino

I "only" requested 700 € for withdrawal (played without bonus) and have been stalled since the 26th, first I was told I didn't need to send in any documents, then another customer service representative told me I would have to send my perso and proof of address, mind you I only found this out in Live Chat, I wasn't notified by email. I sent in the documents (ID, proof of address, bank card and driver's license) quickly and am now being put off, although the processing time of 48 hours has been exceeded, I should be patient
IT WILL BE FORWARDED TO THE APPROPRIATE DEPARTMENT. Since 3 days... I'm curious, have never experienced that a casino needs 3 days to verify ... but maybe a miracle happens

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Julez wrote on 30.11.2021 at 12:03 pm: Thanks Milo1, that reassures me a little. I probably let myself be blinded too much by the quickly advertised payout option with Trustly, which is then unfortunately of no use if it is not in the interest of the casino to send its customers the win quickly
If it were a few euros, then I would say I close the account and let it be, but I do not let the 700€ sausen. The casino also seems to be very young, on the homepage is 2021, also find on the net not much about it, except among other complaints in English from customers who apparently wait 2 weeks for their verification. Well, wait and see, if the money comes all is well, but that shows once again that you should sometimes listen to his gut feeling

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tobinho1899 wrote on 16.11.2021 at 08:58: As long as I get the money sometime I am reassured, just became a father and can use the money well:-)

But already stupid if you think about somewhere to Deposit, to play, and to have fear whether you get the money

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MariLane wrote on 11/30/2021 at 2:26 PM
Become a father and gambles xD gooil

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Milo1 wrote on 30.11.2021 at 15:42
Is but nix at 😃 or you may not gamble as a father 🤪

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Julez wrote on 30.11.2021 at 22:47: Sooo, have just written on the advice of the customer advisor Lucas from GoSlot! from yesterday, again in the Live Chat, since nothing has happened, as expected
I was then connected to a lady who I sent the screenshot of the conversation with Lucas. There she noticed that I have blacked out my account statement for address confirmation. So the bookings that just did not go to GoSlot. That would not be allowed. I would have to send an unedited account statement, by the way it MUST be a PDF file, she said. I blacked it out before as I said and also sent it only in JPG. Then I was told I should better write in English in my mail, German would not be received so well 🤣🤣 I break off, I have not experienced something like this in all the years of play. Especially, not a single email from support or this said finance department. All the info I have so far, I had to laboriously squeeze out of the "customer consultants". This is really an awesome mess 🤮

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