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Online Casinos in general: Go Wild consolidates win and activates a betblocker

Topic created on 11th Sep. 2020 | Page: 1 of 1 | Answers: 6 | Views: 1,546
Danger
Amateur

Go Wild consolidates win and activates a betblocker

11th Sep. 2020, at 10:48 pm CEST#1
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I won almost 3000,- with 20 Euro Deposit at GOWILD Casino.

I played with bonus. There were for the 20, - euro deposit 80 euro bonus

After I had fulfilled the turnover conditions, I played myself briefly up to 5000, -.
I played partly with 5 and 10 euros stake in many games

Before I had not fulfilled the turnover conditions I never played over 5 euros. Rather so between 1- 2,50

At 3000 I wanted to pay out.

When after 3 days my payout was still not answered I made pressure in live chat.

Had previously uploaded my documents, these were quickly verified.

They told me fairy tales without end. I have made sreenshots of all the chats

Aufjeden fall I got a few std later an email that almost my entire win up to just under 600 euros is fixed because I allegedly violated the bonus conditions.

I got a fit and have the remaining 600 euros unfortunately immediately gambled away because I was frustrated instead of paying them out.

The bad thing is that I thought that I can still play normally with the 600, -.

The casino inserted a betblocker for me. I could not bet higher than 2 euros on any game. Before I could also play above 2 euros and suddenly it did not work. What kind of joke was this? They said to me my vip level has changed. I asked why? They said to me that they have no influence on it and it can change again at any time and then I could play higher again.

Here is the history


The email



Hello Daniel,
We have received your withdrawal request; however, it has been denied by our Audit Team.
Please be advised that during the Verification of your withdrawal they have noticed that our Bonus terms and Conditions were breached.
Please be reminded that: " The maximum bet allowed when playing with any type of bonus should be less than 20% of the value of the bonus credited and should not exceed 8 EUR, 8 USD, 8 CAD, 80 NOK (as applicable) per single bet (For example: placing a bet of 8 EUR after claiming an initial bonus of 100 EUR is allowed). Please be advised that even if a small percentage of the amount will exceed the above threshold, regardless of the outcome of that bet; or number of times; more so, one bet exceeding the maximum threshold, will be treated as a breach and will result in all winnings being voided, while any type of bonus is still active in your account. "
Upon checking, on the 1[sup]st[/sup] of September, while having a cash balance of 600.34 EUR, you have claimed a free spins bonus that generated winnings of 11.20 EUR therefore, the maximum bet allowed should be less than 2.24 EUR.
The bets placed that led to the breach of the Bonus Terms & Conditions during the wagering were the following:

  • 3.00

  • 4.00

  • 5.00

  • 6.00

  • 8.00


All your winnings were generated from this therefore, they have been voided accordingly and the initial amount of 600.34 EUR has been returned to your balance.
Please find time to also visit our Bonus and General Terms & Conditions to avoid any inconvenience in the future.

I can send you screenshots of the chat history.

Has anyone ever had a similar problem?

What's this crap about the 2 Euro brake?

I am of the opinion that I have not violated the conditions and the casino was just looking for a reason that they do not pay out.


This post has been translated automatically

Jenn-R
Expert

Go Wild consolidates win and activates a betblocker

11th Sep. 2020, at 10:59 pm CEST#2
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According to their support statement was up to 600 yes everything in order, which is why the you have returned until then what I find extremely accommodating tbh, then you have apparently played with higher stakes, have the yes also listed (2-8 €), which is why you could then probably win more outside what but clearly against the bonus conditions is
If there is no error and you do not tell nonsense out of frustration, you can check it again
You would have to see for yourself in the course

That you then the 600 received out of absolute goodwill then f**ked up is just bad luck

This post has been translated automatically

Danger
Amateur

Go Wild consolidates win and activates a betblocker

11th Sep. 2020, at 11:11 pm CEST#3
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I know it's bad luck but why can they just tell me that I can only play up to a maximum of 2 euros?

Why does the system not immediately recognize that I have allegedly played too high? Went but afterwards also ^^

I have almost 1 week with the 5000 can play.

It came only days after I had fulfilled the turnover conditions

This post has been translated automatically

Niroht
Experienced

Go Wild consolidates win and activates a betblocker

11th Sep. 2020, at 11:26 pm CEST#4
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What a pathetic number from the casino.
If now a Betsizeblocker is adjustable and not with play with bonus, shows nevertheless quite clearly that it is already desired and right if the player bonus offences commits
Of course, one has the goal of not having to pay out wins as best as possible...


This post has been translated automatically

Christian1337
Experienced

Go Wild consolidates win and activates a betblocker

12th Sep. 2020, at 01:37 am CEST#5
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If I understand correctly, the problem is not your 20 euro Deposit - 80 euro bonus received, but that you have accepted free spins at the level of 600 euros. The acceptance has ultimately led to the fact that your Max-Bet of 8 euros has fallen to 2.24 - and you have exceeded this pretty sure.

If so, I find it actually accommodating from the casino.

This post has been translated automatically

Kleinkariert
Expert

Go Wild consolidates win and activates a betblocker

12th Sep. 2020, at 05:14 am CEST#6
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Danger wrote on 11.09.2020 at 23:11: I know it's bad luck but why can they just tell me that I can only play to a maximum of 2 euros ?

Why does the system not immediately recognize that I supposedly played too high? Went but afterwards also ^^

I have almost 1 week with the 5000 can play.

It came only days after I had fulfilled the turnover conditions.

The owner of the casino may decide who may play there and how he may play. Online Casinos are still not completely serious, you must abide by the rules in the terms and conditions and should you do something that violates it is usually all cashed. In your case you still got 600 €, compared to 3000 € no consolation but better than 0 €

As soon as you have somehow accepted a bonus, they can decide everything. There are better but also worse sites than Go Wild, I don't like the site because it suddenly has incursions at Verification with high payouts that approach Casumo SOW level.

This post has been translated automatically

Wengust
Experienced

Go Wild consolidates win and activates a betblocker

12th Sep. 2020, at 08:37 pm CEST#7
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I have played at that time also once with bonus and me on 5000 raufgespielt but I have just no bonus conditions violated the only thing that bothers me is that after the payout my maximum bet on 10 cents have throttled what for me is a full impudence since I no longer play there

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