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Online Casinos in general: Genesis Casino ouröis

Topic created on 14th Jul. 2019 | Page: 1 of 1 | Answers: 9 | Views: 2,417
Maexis
Rookie

Genesis Casino ouröis

14th Jul. 2019, at 03:09 pm CEST#1
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Hello,
Afterwards one is always smarter, I know.
I played at Genesis Casino once in April and won nothing. Address and passport verified within a few hours. Well. Last week stillmsl deposited by credit card and bank account. 850€ won, directly set loss limit to 1€ and credit card, front and back sent there with the censoring of the famous 6 digits + security number.

Screenshot of my online banking statement as well.

Suddenly they need, despite advertised 24 hours and possible 72 hours significantly longer. Some lady via eMail "preferred" me. The department in charge is looking into it. Yes yes, is certainly a 500 man company. Well.

I look at the same time. Rejected. No reason why, but I am able to submit documents again (I could not during the Verification phase)
No eMail nothing! I am so fed up with the way they treat their customers, it is unbelievable. Would you argue about askgamblers?

What can I achieve through askgamblers?

Best regards

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Klempo77
Expert

Genesis Casino ouröis

14th Jul. 2019, at 03:46 pm CEST#2
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I would first try to find out via chat why ausazhlung is rejected, or ask via mail support

On Askgamblers you can only complain about casino, like here

Complaints are really just about casino employees reading your thread and trying to preserve their image by trying to clear things up

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Maexis
Rookie

Genesis Casino ouröis

14th Jul. 2019, at 03:57 pm CEST#3
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Klempo77 wrote on 07/14/2019 15:46: I would try it first via chat to find out why ausazhlung is rejected, or ask by mail support

About Askgamblers you can only complain about casino, as here too

Complaints are really just about casino employees reading your thread and trying to preserve their image by trying to resolve the issue.

Unfortunately there is no chat. I asked by email what the problem was, but she only said that she would have preferred me to the responsible department. blah blah. Annoying

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ruhrpott
Expert

Genesis Casino ouröis

14th Jul. 2019, at 04:15 pm CEST#4
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Log in, click on the question mark on the right and then on Chat.

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Fatally
Amateur

Genesis Casino ouröis

14th Jul. 2019, at 04:16 pm CEST#5
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Of course they have a chat, click on the question mark in the top right corner of the browser.

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m****9

Genesis Casino ouröis

14th Jul. 2019, at 05:05 pm CEST#6
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i have not had any bad experiences with genesis and the other casinos in the group. if necessary, contact an adim from here!

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Anonym

Genesis Casino ouröis

14th Jul. 2019, at 05:41 pm CEST#7
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So if you already can't find the caht, I suspect it's not them, but rather you. Just a guess....

Have you looked in your spam folder?

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Maexis
Rookie

Genesis Casino ouröis

15th Jul. 2019, at 10:14 am CEST#8
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Totoro wrote on 07/14/2019 17:41: So if you already can't find the caht, I suspect it's not them but rather you. Just a guess....

Have you looked in your spam folder?

So first of all. I only play via mobile. Therefore, it has unfortunately been a bit hidden. Have the chat then also found 😂 Anyway, they told me in the chat that I must not cover my CCV from my credit card. Well. Again 72 hours wait for ne missing CCV. I will never understand how casinos take so long for this snot, while others can do it in 2-3 hours, with a much larger number of players.

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Anonym

Genesis Casino ouröis

15th Jul. 2019, at 11:35 am CEST#9
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I have had positive experiences with Genesis Group (Pelaa, Genesis, Joy) everywhere. Mostly deposited Saturday, had money Monday or Tuesday. No problem.

Calling someone unserious because someone is not fast enough is bullshit. 2-3 hrs for a Verification should be an extreme exception. I don't know how you get statistics on the number of players in each group, but maybe you can chat a bit


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Bockwurscht
Rookie

Genesis Casino ouröis

15th Jul. 2019, at 11:38 am CEST#10
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Maexis wrote on 07/15/2019 10:14 AM
So first of all. I only play via mobile. That's why it's been a bit hidden unfortunately. Found the chat then too 😂 Anyway, in the chat they told me not to cover my CCV from my credit card. Well. Again 72 hours wait for ne missing CCV. I will never understand how casinos take so long for this snot, while others can do it in 2-3 hours, with a much larger number of players.

Just the statement that I am not allowed to cover my CCV, I think is an impertinence. Do they also want your PIN for the EC card. ?

But thanks for the info, equal a reason not to play there

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