Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Free spins hang up?!

Topic created on 25th Aug. 2020 | Page: 1 of 1 | Answers: 5 | Views: 4,764
Paddington
Expert

Free spins hang up?!

25th Aug. 2020, at 10:14 am CEST#1
0 Likes

Nobody has liked this post so far
Hi folks!

I signed up last night at "Playzee" (casino with Mga licenses) and wanted to use the welcome bonus. After this was not credited after my first Deposit and the support was once again offline, I decided to play without bonus

I tried the BTG slot "Survivor", I got free spins and exactly after one spin in the free spins the slot hung up. So I restarted the game, first comes this message
Paddington


So far so good, then I click ok "Ok", I get only the following animated freeze image
Paddington

I have never experienced anything like this before, several hours have passed, I have deleted cookies and history and changed the device. Every time I get this freeze frame. Thus, the game is completely blocked for the time being because new rotations are not possible at all. The support is contacted and it will be forwarded. Have you ever had something like this? How is it handled in such a situation?

Edit: Image inserted correctly

This post has been translated automatically

Paddington
Expert

Free spins hang up?!

25th Aug. 2020, at 10:26 am CEST#2
0 Likes

Nobody has liked this post so far
Here is the still image: https://ibb.co/nbpVTKw

This post has been translated automatically

Stromberg
Legend

Free spins hang up?!

25th Aug. 2020, at 12:04 pm CEST#3
1 Like

Liked this post: Avatar von Paddington Paddington
Exactly the same problem I had not yet, but quite times canceled free play or wins that were not booked and also not after cache delete etc were restored... Probably then the Provider is contacted, which will take a few days... With me, the problems have always been solved by it...

This post has been translated automatically

Paddington
Expert

Free spins hang up?!

25th Aug. 2020, at 01:35 pm CEST#4
0 Likes

Nobody has liked this post so far
I'm really curious what will become of it, especially because the first spin of the free spins was already pretty good! Hope I still get to see... I'll comment again as soon as the problem is solved!

This post has been translated automatically

Paddington
Expert

Free spins hang up?!

30th Aug. 2020, at 02:40 pm CEST#5
0 Likes

Nobody has liked this post so far
UPDATE: Almost a week later, the game Survivor now starts again normally, only my free spins are now also gone and I am also no amount shown on my account that I have won the games. "PlayZee" have already contacted BTG (provider) and I will be informed by email about a solution. Unfortunately this can take up to 10 business days...

This post has been translated automatically

Paddington
Expert

Free spins hang up?!

10th Sep. 2020, at 11:31 am CEST#6
0 Likes

Nobody has liked this post so far
Result
After waiting over 2 weeks for a response, I now received an email

"Hey Simon,
I hope this email finds you well.
You have recently been in contact with us regarding your game query.
The player's winnings of €0.10 was added correctly on 2020-09-09 12:28:43
The player should be able to access the game. Please advice on clearing cookies, history and cache before doing so.
Thank you for contacting casino support."

Great! They really want to tell me that I won 10 cents in the entire 15 free spins, while the first spin alone was already more. I feel really pretty screwed. My Deposit of 20€ they also did not want to refund me out of goodwill. What a dirty casino! I have closed my account, they do not get a single cent more from me!

This post has been translated automatically

Hot Topics28th Dec. 2024 at 07:05 am CET

Gossip
0
Law
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately