Online Casinos in general: fell into the bonus trap twice

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fowi30 wrote on 19.03.2020 at 08:42 clock: Hello dear community
Unfortunately I have managed to fall into the bonus trap 2 times within a week.
I wanted to check now what the community says whether it makes sense to proceed against it

1.Case boocasino max bet violation very unfortunate occurred
150 protzent bonus 50 euro Deposit 75 euro bonus
maxbet:5 euro or 10 percent of the bonus received. the lower value counts.
I knew from the beginning that I can not bet more than 5 euro per spin.
I played a slot Safari Sam from the Provider Betsoft
There I accidentally came to the Maxbet which is located directly next to the spin button, unfortunately, the distance between the two buttons is extremely small or even non-existent so that it can happen very easily if something slides too far to the left when pressing spin one comes to the max bet button.
By triggering the max bet button, the bet was increased from 3 euros to 15 euros and not only that, a spin is triggered directly without pressing spin.
This means that 2 functions are triggered at once the bet value is changed and an automatic spin is triggered without that you want it or without pressing spin.

I noticed my mistake relatively quickly and it was only 1 or 2 spins triggered and I won with it also nothing.
My balance was before I made the mistake was about 1100 euros and has not changed much after the bonus conversion.
I then requested a payout of 1100 euros but my wins were confiscated and I only got my deposit back.
I sent them a mail 3 days ago how it could come to the violation and unfortunately no answer received.
I now hope for the goodwill of the casino or the good will because how it came to this was very unfortunate.

My question to you now it makes sense to proceed against it.
How can it be that automatically a spin is made when you press the provider betsoft on max bet, but there is the spin button quite apart from the fact that between the two buttons is no distance and if you press the spin a little too far to the left slips one comes very quickly unintentionally on the max bet button.

2:Fall crazeplay 100 protzent bonus 50 euro deposit 50 euro bonus max payout 10xdeposit value (500 euro)
the following is stated in the Bonus terms and conditions:After Wagering requirements are met, the deposit funds, Bonus money and all the winnings gained therethrough will become withdrawable real-cash money in the player's account up to a maximum winning cap of 10x the deposit amount applicable to deposit below or equal to €50. If player deposits more than €50, the maximum winning cap increases to €2500 or currency equivalent per match/reload/welcome bonus including the welcome offers. Any winnings made with such promotions/bonuses and later winnings resulting from the bonus gains that exceeds the maximum winning cap, shall be considered as nil and void. Only the maximum winnings of €2500 can be withdrawn by the player subject to the terms specified in Bonus Terms."

i was able to reach a balance of 1650 euro with this bonus after conversion.unfortunately they only want to pay me 500 euro now.
they think i should have deposited more than 50 euro so at least 50.01 euro to get the max cashout of 2500 euro.
unbelievable I thought because of 1 cent so a theater to make and me therefore 1150 win to cancel.
also here I have again appealed to the kulanz or the good will of the casino but they seem to be stubborn.
Again, the question is whether it makes sense to proceed against it.

I look forward to constructive answers and help

This post has been translated automatically

This post has been translated automatically

This post has been translated automatically