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Online Casinos in general: Experiences with the casino "casiqo

Topic created on 04th Oct. 2023 | Page: 1 of 1 | Answers: 4 | Views: 1,264
Skylame7x
Visitor

Experiences with the casino "casiqo

4th Oct. 2023, at 12:59 pm CEST#1
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Hello Community,

I've been playing online casino for more than 5 years now but this experience I'm having right now is unbelievable. The casino in question is "Casiqo".

I have a 27,000x gehittet at Rezor returns and would now like to withdraw the money.

Deposited with Skrill and banktransfer.
For Verification I sent proof of address, perso, bank statements for the last two months with name etc, photo of bank card front and back and a screenshot of skrillaccount. It has all been accepted and is on approved.

When I want to pay out then I get a rejection from the department(automatic reply) that they would like to have a bank statement with name etc.. But this is already approved. The support also sends me automatic answers and refers to the automatic answer from the department.

In short: you get a request to submit documents that are already approved.

The payment was requested on 14.09. Since then I am fighting with the support and ask why it does not come to the disbursement. I do not receive any answer.
It seems as if they want to stall me to spend the money and sometimes reacts only after 2-3 days to my emails, which contain automatic responses without specific reference to missing documents.

I have already complained to mga and the pogg. The ticket is being processed.

The payout before in the amount of 150 euros was made 3 weeks ago at CasiQo without any problems
transacted.

It's just an experience that tempts me to never play again, as casinos do what they feel like when needed.
Maybe someone has an idea. Just for emphasis again, the account statement and skrill are fully verified and have been for days already.

Thanks who has read this far.
Greetings, Nick

This post has been translated automatically

moralischverwerflich
Expert

Experiences with the casino "casiqo

4th Oct. 2023, at 01:16 pm CEST#2
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Stay persistent and do not spend the coal again.
Your payout you will get, do not play there, but know from the circle of acquaintances that actually pay out reliably, just halt sometimes with such unnecessary stones in the way

This post has been translated automatically

Paddington
Expert

Experiences with the casino "casiqo

5th Oct. 2023, at 09:15 am CEST#3
1 Like

Liked this post: Avatar von Skylame7x Skylame7x
That you have to resubmit documents is quite normal! Especially with N1 (Dama) to which the casino belongs. Just keep your fingers still and wait. You will get your money. Ask specifically if they still need more documents. Then make a hook to the casino and look for a better alternative, where no faxes are made, if you hit times thicker!

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Skylame7x
Visitor

Experiences with the casino "casiqo

5th Oct. 2023, at 10:31 am CEST#4
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Small update: the support was contacted again today, because again the request came from the technical department to upload an account statement although it is already verified.

The support employee can not understand this ( he writes in the chat itself ) and supposedly let it escalate.
I also have a reply from the mga/the pogg. If the money has not been paid by 20.10, CasiQo itself will be contacted by mga. So this statement from the employee.

This post has been translated automatically

Crisjen
Visitor

Experiences with the casino "casiqo

15th Oct. 2023, at 08:37 pm CEST#5
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Nobody has liked this post so far

Skylame7x wrote on 05.10.2023 at 10:31: Small update: the support was contacted again today, because again from the department came the request to upload an account statement although it is already verified.

The support employee can not understand this ( he writes in the chat itself ) and supposedly let it escalate.
I also have a reply from the mga/the pogg. If the money has not been paid by 20.10, CasiQo itself will be contacted by mga. So this statement from the employee.

Is there any news yet?

This post has been translated automatically

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