Online Casinos in general: Experience with Wildz - new online casino on GambleJoe (Page 27)
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GambleJoe Team
Julian onlineCommunity-Manager / Complaint Specialist
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Members who assist the GJ team in moderating the forum.
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Someone can expect longer processing times at Wildz Casino for the moments. Wildz endeavors to process all verifications/withdrawals as quickly as possible.
Please refrain from contacting Julian within the first 3-4 business days (Mon-Fri) waiting time after requesting a withdrawal.
Experience with Wildz - new online casino on GambleJoe
Liked this post:
Barny1100
Thank you.I'm already waiting since yesterday and nothing happens.Is measured again with double standards xD
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Experience with Wildz - new online casino on GambleJoe
Nobody has liked this post so far
Have deposited there 3x with Skrill (without any bonuses)
and then ordered a payout via Skrill.
And because I have nowhere found what to upload the usual way required documents?
Also immediately in the chat asked where I should send the documents ...!
Whereupon I was answered you do not need documents!
And in my account was also payment method (Skrill) verified and ID and address confirmation not needed!?
Thereupon in the chat but asked again whether really no documents are needed
not that then after days is asked for it...
What was answered to me with No No...
Then Yesterday in the chat again asked when the payout is processed...?
The first answer from support amazed me ...!
Support just informed me that they don't see any withdrawal request from me . .!?
but when I uploaded a screenshot of the withdrawal in the chat
the withdrawal request was found....??
And I was assured that it will be passed again
Well, I hope it really continues now.
And three times you may guess now on the 4 day !
I received an e-mail that all the documents are needed !?
And now also in my account was changed from Verified and not required to Requested...!
Now on 4 day so uploaded documents and waiting again ...
Let's see how long it takes now again ....
First chat
Chat started: 2020-02-29 11:17 PM UTC
(11:17:39 PM) Bernhard: Hello
I just ordered my first payout
where do I need to upload or send my documents to you ?
Thanks
(11:17:43 PM) *** Saso joined the chat ***
(11:17:56 PM) Saso: Hello Bernhard !
Welcome to customer support!
Do you prefer me using a translator during this chat or is it ok to write in English?
(11:18:10 PM) Bernhard : english is ok
(11:18:33 PM) Bernhard : i make my first wthdrawal at you
where do I have to upload or send my documents to you?
Thank you
(11:19:46 PM) Saso: You can upload them if you go to My Account -
Verification
(11:19:51 PM) Saso: You will see the button there
(11:20:33 PM) Bernhard : i dont find at my account Verification?
(11:21:00 PM) Saso: Please refresh the page
(11:21:42 PM) Bernhard : a ok now its there thank you
(11:21:52 PM) Saso: You are very welcome
(11:21:59 PM) Saso: Anything else I can do for you at this moment?
(11:22:43 PM) Bernhard : there stands passport not needed
address not needed
and payment verified
(11:22:44 PM) Bernhard: ?
(11:22:58 PM) Bernhard : so you nedd no documents from me?
(11:23:20 PM) Saso: I am just checking
(11:23:30 PM) Saso: We do not need them at the moment
(11:23:50 PM) Saso: Your withdrawal of 800 euros will be processed as soon as possible
(11:24:17 PM) Bernhard : ? ok so how long is the Time at your casino normaly?
(11:25:45 PM) Saso: During working days we process them usually within 24 hours
(11:26:15 PM) Bernhard : ok thank s
(11:26:37 PM) Saso: no no
(11:26:43 PM) Saso: Only if we ask you for teh documents
(11:26:43 PM) Bernhard : but ok let us seee Thank you for your Time
lg Bernhard
(11:26:57 PM) Saso: But at the moment they are not needed
(11:27:01 PM) Saso: You are very welcome
(11:27:18 PM) Saso: If you need anything else just come back to chat
Edit: Removed link to competition
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Experience with Wildz - new online casino on GambleJoe
Liked this post:
cbz490
So I was just contacted by SMS from the VIP manager who apologized for the momentary difficulties !
And even credited me 50.- with only 10x sales service !
Since the payout is now also through a nice gesture am surprised
Thank you !
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Experience with Wildz - new online casino on GambleJoe
Liked this post:
Phillias_Md
Was then able to check off 2/3 points via Klarna and now still waiting for verification of the payment method that I uploaded.
Am of course a bit nervous with such an amount as a new customer (one hour registered) that it is made particularly difficult for me. But I will definitely not continue playing before I have made a successful withdrawal.
Screenshots and all I have, am a bit paranoid that an account suspension will occur.
I'll keep you guys updated!
Support staff was mega friendly though and was happy with me about the big hit.
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Experience with Wildz - new online casino on GambleJoe
Liked this post: Anonym
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Experience with Wildz - new online casino on GambleJoe
Liked this post: Anonym
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Experience with Wildz - new online casino on GambleJoe
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When the money was finally on my account, I wrote the support an email that had it in itself. The end of the song. I am banned for my own safety was the reason... What Dreckscasino. I play online since 2013 and am certainly not dependent on Wildz...therefore f**k it!!!
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Experience with Wildz - new online casino on GambleJoe
Nobody has liked this post so far
Thanks, that sounds good to me. I was not recommended a split payout. Only that I should not cancel the payout so that it does not delay unnecessarily
Should I cancel again or contact the support? The bank should not be able to do anything, right?
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Experience with Wildz - new online casino on GambleJoe
Nobody has liked this post so far
I would do that, yes. Nothing against it to divide, right? Do 2x9 and then 3. I did the same, took a while, but no one has then made problems.
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Experience with Wildz - new online casino on GambleJoe
Nobody has liked this post so far
The structure of the page I like really well in addition comes that (so it is zuminist with me) Wildz ziehmlich stable and liquid runs not as with other Online Casinos with delays.
The only and most important where I but again rum with a - point distribute or give is in the payout, I was at sunmaker, SlotsMillion where I made my withdrawal and these were within 5 - 10 minutes on my account. I have made my withdrawal at Wild on 05.04. and only where I have reported here at Caro is times what came into the gears. Until today I'm still waiting for my payout, but Caro assures me that it should now be received normally after the holidays because my bank would have to process first...
Super Super Annoying for me as a customer therefore one - in this aspect...
MFG
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