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Online Casinos in general: Experience with the casino "Cookiecasino

Topic created on 24th Apr. 2020 | Page: 1 of 2 | Answers: 15 | Views: 8,741
active
Rookie

Experience with the casino "Cookiecasino

24th Apr. 2020, at 02:29 am CEST#1
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Moin,

has one of you already had experience with the casino? https://www.cookiecasino.com/de

- Withdrawal ( duration / no at once still 10 other documents require etc )
- Especially problems with larger sums?


I myself have played there now and must say that I find the site itself quite good, game selection usually very fast up to date and actually many games to choose from.
They even advertise with "ultra fast payout", I myself had used the Welcome bonus but it did not come to wagering, because I really had no luck that day.
Documents I have uploaded directly but are all still pending
According to support, the only checked when it is just so far and comes to the payout. (So handle that yes some other casinos also, but I will continue to find stupid, because thus everything can take longer, if certain documents are perhaps n.i.O...... ..are just these little stalling tactics. )
As long as you get in the end but the coal, I do not care whether 1h / 1 day or ne week duration of the payout.

Bonus conditions are so far ok, as with most similar BAGB's also. 40x bonus / 5€ max bet but here are really many games completely excluded.

Lizens is the MGA, which I usually always pay attention to, Curacao casinos I avoid by many reports that I have read here or elsewhere often.
(Only the Kingbilly is supposed to be gant good)

Would be nice to hear what you say so

Greetings Dennis

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upola
Legend

Experience with the casino "Cookiecasino

24th Apr. 2020, at 09:59 am CEST#2
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N1 Csino also belongs to the group.

https://www.gamblejoe.com/forum/online-casinos/allgemeines/hilfe-n1-konfisziert-gewinne-in-hohe-30k-139482/

Read the thread.

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Anonym

Experience with the casino "Cookiecasino

26th Apr. 2020, at 12:36 pm CEST#3
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Page is clearly made. Have now the 3rd Deposit (20 each) behind me and got 3 bonuses. Not even got over the sum.
Slots ran grottenschlecht, through the bank. The many added free spins were also all paid underground. My guess: I can deposit until I'm black and never win anything. It's already clear when you sign up. Know this pattern already e.g. from Slotty Vegas, William Hill, Betson and others.
Will take distance.

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MikeG111213
Rookie

Experience with the casino "Cookiecasino

30th Apr. 2020, at 10:26 am CEST#4
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Moin,

I signed up at the casino after thread here. deposited € 50 and got € 50 bonus. Could then land a good hit with which I was then after the Wagern with an account balance of 1800 €. This I have then given in the payout and directly uploaded my documents with. After about 2 hours I got an email that my withdrawal was canceled because my proof of address can not be accepted, because I uploaded this as a pdf. I then directly uploaded this proof again as a jpg. After 2 hours came directly 2 mails, 1x that I am now fully verified and that my withdrawal was rejected, because a payout on MasterCard does not work. I then requested a bank withdrawal and directly uploaded a bank statement so that there can be no difficulties. But now the theater starts... After about 3 hours, I received another email that my withdrawal was rejected with the reason "other" am then directly in the chat to clarify this. This cost me 30 minutes of my time because the Live Chat is simply bad. There I was told that I should please give an address of the bank branch... Problematic here is that I have an online account at Monsese Bank which also runs my credit card, so I have no address of a branch. I should then please just enter the address of the location of the bank then everything should work. I did the whole thing again and lo and behold, for over 15 hours I hear nothing more from them although they advertise that payouts are processed within 12 hours.... Am then earlier again in the chat to ask but more than a standard answer you do not get and if you ask exactly the message is only read and you are thrown out of the chat at some point ... Find that more than unseriös and does not go at all. I will close my account as soon as I have survived the theater with the payout

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upola
Legend

Experience with the casino "Cookiecasino

30th Apr. 2020, at 10:43 am CEST#5
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You should keep your hands off the casino group, it is probably standard practice to make a fuss about a payout.

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danny005
Elite

Experience with the casino "Cookiecasino

30th Apr. 2020, at 12:36 pm CEST#6
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MikeG111213 wrote on 04/30/2020 at 10:26 AM: Moin,

I signed up at the casino after thread here. deposited 50 € and got 50 € bonus. Could then land nen good hit with which I was then after the Wagern at a balance of 1800 €. This I have then given in the payout and directly uploaded my documents with. After about 2 hours I got an email that my withdrawal was canceled because my proof of address can not be accepted, because I uploaded this as a pdf. I then directly uploaded this proof again as a jpg. After 2 hours came directly 2 mails, 1x that I am now fully verified and that my withdrawal was rejected, because a payout on MasterCard does not work. I then requested a bank withdrawal and directly uploaded a bank statement so that there can be no difficulties. But now the theater starts... After about 3 hours, I received another email that my withdrawal was rejected with the reason "other" am then directly in the chat to clarify this. This cost me 30 minutes of my time because the Live Chat is simply bad. There I was told that I should please give an address of the bank branch... Problematic here is that I have an online account at Monsese Bank which also runs my credit card, so I have no address of a branch. I should then please just enter the address of the location of the bank then everything should work. I did the whole thing again and lo and behold, for over 15 hours I hear nothing more from them although they advertise that payouts are processed within 12 hours.... Am then earlier again in the chat to ask but more than a standard answer you do not get and if you ask exactly the message is only read and you are thrown out of the chat at some point ... Find that more than unseriös and does not go at all. I will close my account as soon as I have survived the theater with the payout.

By the way, at Monese deposits and withdrawals are strictly prohibited in relation to gambling. Are already many accounts with high balances therefore been blocked.

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Huseyin
Experienced

Experience with the casino "Cookiecasino

1st May. 2020, at 09:33 pm CEST#7
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MikeG111213 wrote on 04/30/2020 at 10:26 AM: Moin,

I signed up at the casino after thread here. deposited 50 € and got 50 € bonus. Could then land nen good hit with which I was then after the Wagern at a balance of 1800 €. This I have then given in the payout and directly uploaded my documents with. After about 2 hours I got an email that my withdrawal was canceled because my proof of address can not be accepted, because I uploaded this as a pdf. I then directly uploaded this proof again as a jpg. After 2 hours came directly 2 mails, 1x that I am now fully verified and that my withdrawal was rejected, because a payout on MasterCard does not work. I then requested a bank withdrawal and directly uploaded a bank statement so that there can be no difficulties. But now the theater starts... After about 3 hours, I received another email that my withdrawal was rejected with the reason "other" am then directly in the chat to clarify this. This cost me 30 minutes of my time because the Live Chat is simply bad. There I was told that I should please give an address of the bank branch... Problematic here is that I have an online account at Monsese Bank which also runs my credit card, so I have no address of a branch. I should then please just enter the address of the location of the bank then everything should work. I did the whole thing again and lo and behold, for over 15 hours I hear nothing more from them although they advertise that payouts are processed within 12 hours.... Am then earlier again in the chat to ask but more than a standard answer you do not get and if you ask exactly the message is only read and you are thrown out of the chat at some point ... Find that more than unseriös and does not go at all. I will close my account as soon as I have survived the theater with the payout.

has what done or still nix heard, I wanted to play there also times

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active
Rookie

Experience with the casino "Cookiecasino

3rd May. 2020, at 06:49 am CEST#8
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I myself have only played there until now and nothing paid out.
I am eh a fan of being able to verify simply so... Many casinos offer that only unfortunately via email and whether everything i.O. they tell you only with a payout. The sense except stall I will never understand behind it.

As I said in this www.Kingbilly.com dingen there with Curacao license I can e.g. also only praise until now.... simply uploaded documents before, stood no 2h on pending and all accepted.


@MikeG say then please times as it ran in the end



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Tomi18

Experience with the casino "Cookiecasino

6th May. 2020, at 02:45 am CEST#9
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Hands off this casino!!!! 43000euro won and they do not pay out mier am judicial proceeding.lg

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gewinner01

Experience with the casino "Cookiecasino

15th Dec. 2020, at 05:46 pm CET#10
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hi,

is there any news about the payout,
Trying to get my money, for days I am invited with ridiculous reasons
Slowly I am afraid and anxious about my data, which you have to disclose...7
thank you
LG

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