Online Casinos in general: Experience and negative report about Megalotto
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Experience and negative report about Megalotto
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i have deposited 2x at Megalotto. The first time, without any bonus, everything went wonderfully.
Today I got an email with the following offer: 50% extra on the next Deposit + 50 free spins á 20 cents on Cat Wild Doom of Dead with a maximum payout amount of 300 €.
I have asked in the chat before whether this is true with the 300 €, because otherwise the maximum payout amount from free spins is 100 €. So far so good, everything was confirmed that this is so. I was still told that I should click the bonus when depositing and that's it.
So, and now to the problem: I selected the bonus "50% extra + 50 free spins" and deposited. This was also the only bonus that included that
I had lost the deposit, and then wanted to play the free spins. Only they were not available in the game. I then went to the chat to point this out. In the meantime, I had noticed that 50 free spins were available in Book of Dead, but on 10 cents per spin. I then shared that in the chat as well. Now I was told that I had supposedly activated a bonus where there would be just 50 spins in Book of Dead. I said that I had selected exactly the offer, which I had also received by mail today, and this was also displayed to me exactly so when depositing, namely 50% + 50 free spins. At Megalotto you can not see when depositing for which game the free spins are. At least not when there is a percentage Deposit bonus in addition to the free spins. Since I had this mail offer in mind and deposited exactly because of this, I also could not guess that this should be a different offer. In any case, I was told in the chat after I became a little clearer that this will be forwarded to the appropriate department, and there I assumed that the error on the part of the casino will still be fixed and I get the original spins in Doom of Dead
The fact is, I received a mail from the casino, but the spins are not there, at least not before I deposit again for it.
Some might think "what's the big deal about 50 spins", but I'll put it this way: you get an offer from the casino, deposit to get it, and in the end there's some kind of mistake at the casino and as a player you're screwed
So dear Megalotto Casino it's nix to keep customers
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Experience and negative report about Megalotto
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Experience and negative report about Megalotto
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But that's exactly the point. Megalotto has adjusted nothing and credited me retroactively. To get what I should have gotten, I should Deposit again.
And that I find honestly quite cheeky from the casino. Therefore, they do not see me again
First impressions count, and this was a situation that could have been handled quite easily. Not even for reasons of goodwill, that's not the point anyway, but simply to show that you fix your own mistake.
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Experience and negative report about Megalotto
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I guess their core competence lies in the lottery business. Unfortunately, this happens again and again with multi-providers, e.g. Tipico or Pokerstars Casino, where there are often problems because their core competencies are actually in sports betting and Poker
Support staff in the online casino is neither an apprenticeship, nor is there anything like a certified training course or the like. Means what you encounter there pretty sure not without exception are professionals, experts or specialists - rather the opposite!
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Experience and negative report about Megalotto
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Yes, I am with you there
Even though I have never had any problems with Tipico, for example, but I know that there are problems with some at least.
But Megalotto is really the cracker. I have explained to them several times explicitly what the concern is, and I also had the impression that this has arrived and has been understood. The casino just refuses to add the spins, although I am entitled to do so
Ultimately, I have given them with my deposits chances, and the casino has failed miserably and gets thereby no other regular player
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Experience and negative report about Megalotto
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You're right, I put up with some things only to the point where I also consequently put the store on my personal Blacklist and let myself be entertained elsewhere. If enough users do the same, it will be noticed at some point. I just talked to the support of Betzest in the chat because I have more than 200 messages on their page in my inbox despite deleting them, most of them 5 or 6 times! Despite fluent English, the support has now promised me that I no longer receive promotions and I should delete my cookies in the browser and email client !!!! They have now unfortunately also lost with me...
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Experience and negative report about Megalotto
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Yes, that would be desirable if more people would do that. But I think that remains wishful thinking...
Oh man, there were then also real experts at work....
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Experience and negative report about Megalotto
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With some you can do what you want... turn off promotions, newsletter off, complain, ... somehow flutters the advertising still pure. Have a very long email blacklist because vorallem bad casinos one with advertising zuspammen.
Nevertheless, something keeps coming in on alternative emails. Since I'm really thinking about changing my email address.
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Experience and negative report about Megalotto
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Currently use 3 addresses each with an alias and find that hell but at Betzest I mean the inbox when you log into the casino, so I have now nothing to do and since yesterday have come to another 25! Currently: 255 !!!
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