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Online Casinos in general: Error message for Who wants to be a Millionaire

Topic created on 24th Nov. 2019 | Page: 1 of 3 | Answers: 23 | Views: 4,198
Iknowyou
Experienced

Error message for Who wants to be a Millionaire

24th Nov. 2019, at 01:49 pm CET#1
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Hello all,

i am currently pursued by the error devil.
Last Friday I played WWTBAM again and got into the bonus games/free spins
In the middle of the free games I got an error message. I refreshed the browser and the game started again from zero.
So wins gone, free spins gone etc
I then quit the game again and restarted, then my win was booked to my account. However, my bonus games were gone.
Of course, I immediately informed the support and they are now processing the case.
However, I do not get my hopes up

Just wanted to ask if you ever had the same problem, which may have been solved or similar cases are known at BIG TIME GAMING games.

Find that very annoying because with any other Provider, the games are continued but when canceled.

This post has been translated automatically

MarcT22186
Expert

Error message for Who wants to be a Millionaire

24th Nov. 2019, at 02:04 pm CET#2
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Sash45 wrote on 11/24/2019 1:49 pm: Hello everyone,

i am currently haunted by the error devil.
I had played WWTBAM again last Friday and got into the bonus games/free spins
In the middle of the free games I got an error message. I refreshed the browser and the game started again from zero.
So wins gone, free spins gone etc
I then quit the game again and restarted, then my win was booked to my account. However, my bonus games were gone.
Of course, I immediately informed the support and they are now processing the case.
However, I do not get my hopes up

Just wanted to ask if you ever had the same problem, which may have been solved or similar cases are known at BIG TIME GAMING games.

Find that very annoying because with any other Provider, the games are continued but when canceled.

I also know this, but not from BTG, but netent (Pokerstars) and Play n Go (Leo Vegas)
With netent this happened to me with Planet of the Apes and Warlords, both times with Pokerstars. Contacted chat, they checked and passed it on. 24hrs later I had both free spins winnings on the account.
At Play n Go it was on BoD and after first spin at bonus start - result Leo is Ben crap store!

This post has been translated automatically

Iknowyou
Experienced

Error message for Who wants to be a Millionaire

24th Nov. 2019, at 02:07 pm CET#3
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So did you have spins left in the bonus game and they credited you that? or just the win received so far?

This post has been translated automatically

MarcT22186
Expert

Error message for Who wants to be a Millionaire

24th Nov. 2019, at 02:29 pm CET#4
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Sash45 wrote on 11/24/2019 2:07pm: So did you have spins left in the bonus game and they credited you that? or just the win you received so far?

At Pokerstars I was once in the middle of the bonus (Planet of Apes) and the other time right before the start (Warlords), both times Stars let the bonus rounds cancel. Both times a relatively good amount was booked. With PoA my best so far btw.
With Leo it said only we can not understand although the +0 FS bookings were to be seen in the course.

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Dbac79
Elite

Error message for Who wants to be a Millionaire

24th Nov. 2019, at 02:45 pm CET#5
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it doesn't matter if the game stops in the middle, you get what you would have had after all the free games credited to you

This post has been translated automatically

Iknowyou
Experienced

Error message for Who wants to be a Millionaire

24th Nov. 2019, at 02:53 pm CET#6
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Dbac79 wrote on 24/11/2019 at 14:45: it does not matter if the game stops in the middle, you get what you would have had after all free games credited

From support ? or do you mean what I got credited as described?
Because as I said, after a few times open the game, I have the previous win yes received after the fact. Do you think there was already the rest I could have received? Because then the remaining spins were just rivets : D Is that how it works at BigTimeGaming?
Or do you think the support credits me then everything? I have no idea

This post has been translated automatically

MarcT22186
Expert

Error message for Who wants to be a Millionaire

24th Nov. 2019, at 03:58 pm CET#7
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Dbac79 wrote on 24.11.2019 at 14:45: it does not matter if the game stops in the middle, you get what you would have had after all free games credited

This is simply not true, there are tons of examples where this is not the case. It is only credited what was logged cleanly and / or can be proven. Even Videoslots has not settled Bonuses, because no transmission came from the Provider and that is nowmal required
Play n Go is a prime example of an extremely vulnerable infrastructure and they are the only ones who store a complete virtual OC including log files on a system and save them in cycles, without sufficient failover. Netent, thunderkick and Co. rely on blades with heartbeat failover.
With Play n Go you have a "good" chance that in case of a crash during the start phase of the features, 0.0 will be credited to you simply because the system did not transfer correctly. But you have Play n Go the advantage, due things in case of need to install directly on the smartphone.
At BTG I must confess I have no idea, but if the casino works halfway properly is in the worst (or optimal, depending on the outcome of the bonus) case the average win in it.

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Dbac79
Elite

Error message for Who wants to be a Millionaire

24th Nov. 2019, at 05:05 pm CET#8
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MarcT22186 wrote on 11/24/2019 at 3:58 pm
This is simply not true, there are tons of examples where this is not the case. It is only credited what was logged cleanly and / or can be proven. Even Videoslots has not accounted for Bonuses, because no transfer came from the Provider and that is nowmal required
Play n Go is a prime example of an extremely vulnerable infrastructure and they are the only ones who store a complete virtual OC including log files on a system and save them in cycles, without sufficient failover. Netent, thunderkick and Co. rely on blades with heartbeat failover.
With Play n Go you have a "good" chance that in case of a crash during the start phase of the features, 0.0 will be credited to you simply because the system did not transfer correctly. But you have Play n Go the advantage, due things in case of need to install directly on the smartphone.
At BTG I must confess I have no idea, but if the casino works halfway properly is in the worst (or optimal, depending on the outcome of the bonus) case the average win in it.

You get credited what you are entitled to, regardless of whether you play the feature or not, it also does not matter what runs during your feature on your monitor, if there is a display error or otherwise and you are shown 5 retrigger but were not intended you get what the game says

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Dbac79
Elite

Error message for Who wants to be a Millionaire

24th Nov. 2019, at 05:07 pm CET#9
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Sash45 wrote on 11/24/2019 at 2:53 pm
From support ? or do you mean what I got credited as described?
Because as I said, after a few times open the game, I have the Bisherigen win yes received subsequently. Do you think there was already the rest I could have received? Because then the remaining spins were just rivets : D Is that how it works at BigTimeGaming?
Or do you think the support credits me then everything? I have no idea

the moment you trigger the feature the win is already fixed, so not necessarily when your Scatters appear but in the case of DoA2 for example when you select the feature

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Iknowyou
Experienced

Error message for Who wants to be a Millionaire

24th Nov. 2019, at 05:27 pm CET#10
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First of all, thank you for your answers. They are really very informative. So thanks to both of you. Only I am now still a little confused. Does that mean the money I automatically got credited is already the amount with the remaining spins? Because I mean I had already won 89 euros approximately through the freespins, but still had two more. The 89 euros were later booked to me automatically. Would mean I would have with the remaining spins nothing more torn.

So as I said I have written to the support anyway. Speak videoslots. But would have been interesting to know whether you would still get money or not.

But be that as it may. It would certainly have come anyway nothing more to it. But maybe the answer of the support is interesting for others with the same problem.

I will post their answer here in any case

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