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Online Casinos in general: Enzocasino and payout problems (Page 4)

Topic created on 24th Feb. 2019 | Page: 4 of 5 | Answers: 44 | Views: 9,020
Friedrich89
Rookie

Enzocasino and payout problems

27th Feb. 2019, at 08:00 am CET#31
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No payout. Played without bonus. In the terms and conditions overlooked that if I Deposit 25.00 euros even without bonus only 30 percent or less of my deposit may bet

Even if I win what I have yes the bet should not exceed 0.83 cents 25:30.

Therefore, all the wins are gone.that I have played and I was advised to continue playing with my deposit ...

Have a total of 225.00 euros deposited and want to mix with the 1st bet so I can pay out more but that has then probably also done

They behave like scammers. Then you may if it works then and not as with me also something trick

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Anonym

Enzocasino and payout problems

27th Feb. 2019, at 09:35 am CET#32
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I don't understand why people always play in
Curacao casinos ?

Free spins Okey, but own money? Whhhhhhy

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Friedrich89
Rookie

Enzocasino and payout problems

27th Feb. 2019, at 12:21 pm CET#33
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Dear Sir or Madam,

I have just gone through my complete gaming history and believe I have found the error that caused me to break your Bonus terms

However, as I immediately pointed out in the chat, this was an accident and not intentional, and it was only a single spin in a single game that broke my neck and caused all my wins to be gone

I will definitely contact Askgamblers.com if no accommodating solution was found for me here

I had in a game as attached on the screenshot a bet on a spinner by mistake because I have not understood the game and accidentally because I play on my phone on the touch screen came

It was a spin on 50.00 euros in Tiger's Claw but you can't use this oversight to cancel all my wins

I have never played above the 30 percent that would be at 25.00 Euro 8.30 Euro and at the 200.00 Euro Deposit and I have only played on 1.00 Euro and 2.00 Euro and by this one spin not even taken anything

I ask you to answer me immediately because it can not be

I have had almost 680.00 euros payout and should now get nothing by a human error



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Friedrich89
Rookie

Enzocasino and payout problems

27th Feb. 2019, at 12:22 pm CET#34
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I have here a thinking error help me times if I Deposit 25.00 euros and according to them 30 percent may bet that but 7.50 euros or?

And would be at 200.00 euros 60.00 euros that can not be or?

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Anonym

Enzocasino and payout problems

27th Feb. 2019, at 12:24 pm CET#35
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Well Curaçao. You won't be able to do much there. Complaints won't help either.

Otherwise no players would play there. Even without a violation, they could refuse to pay you.

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Anonym

Enzocasino and payout problems

27th Feb. 2019, at 12:26 pm CET#36
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Friedrich89 wrote on 27/02/2019 at 12:22 pm: I have a thinking error here help me times if I Deposit 25.00 euros and according to them 30 percent may bet that but 7.50 euros or?

And would be at 200.00 euros 60.00 euros that can not be or ?

3 SET. 200 by 100 times 30

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Friedrich89
Rookie

Enzocasino and payout problems

27th Feb. 2019, at 12:30 pm CET#37
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Then I come to 60.00 euros. I may bet a maximum of 60.00 euros at 200.00 euros

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Friedrich89
Rookie

Enzocasino and payout problems

27th Feb. 2019, at 12:31 pm CET#38
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And at 25.00 Euro just 8......

Do they do that more often if you accidentally once on 50.00 euros 1 turn makes everything lock. Has that happened to people here more often?

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VolvicZero
Amateur

Enzocasino and payout problems

27th Feb. 2019, at 12:50 pm CET#39
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Friedrich89, in your case you can twist and turn everything as you like, if you have fixed terms and conditions where it says that you can not bet more than 30% of your Deposit, then they do not care if you accidentally pressed 50€.

You also don't go to the casino, press 50€ instead of 50 cents, and then say at the counter "I'd like my money back, I lost it

This is also not acted differently in casinos with a Maltese license, if Wunderino says you can bet a maximum of 5 € and you bet 10 €, even if it's only once, then they will not pay you out and are in the right, with reference to the terms and conditions.

Accordingly, it is of course a pity about your win, but you can also look at solved cases at AskGamblers, where it was decided for the casino, because the user has simply not followed the terms and conditions.

With Curacao, of course, you have the additional problem that the operators can do whatever they want, because no one can help you collect the money. I have demonstrated the whole thing with the example of ZenCasino in the tab "Bonus & Offers". If you win and they don't want to pay out, then even if you file a complaint with AskGamblers, Casino.guru, etc. they will adjust their own T&Cs. Include new paragraphs and even if they are then asked to pay out by AskGamblers, they ignore the whole thing and the complaint remains unresolved.

Unfortunately, I was allowed to make the experience more and more often that casinos refuse payouts, especially for higher sums. For larger providers 600€ are peanuts and there they do not even check your game history, but for those from Curacao, turn and turn everything 10 times

So I'm sorry for you, but you can write off the money, at most your deposit you get back out of "goodwill".

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Friedrich89
Rookie

Enzocasino and payout problems

27th Feb. 2019, at 12:55 pm CET#40
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Has something like this happened before?

That they turn and turn everything as they want and so on?

Or that users accidentally times the finger slipped?

This post has been translated automatically

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