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Online Casinos in general: Dunder payout (Page 2)

Topic created on 13th Sep. 2018 | Page: 2 of 4 | Answers: 35 | Views: 15,716
Smelis
Visitor

Dunder payout

14th Sep. 2018, at 11:10 pm CEST#11
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No I have not played with bonus. I have no desire to implement the 45x -60 times.
They have just sent a mail and want to have a few documents
Now I do not know for what amount to be paid out. I have answered them for what amount it should be and am now patiently waiting for the answer.
I have done 100% everything right, so they should not keep my win.

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Anonym

Dunder payout

15th Sep. 2018, at 12:08 am CEST#12
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Rizk does not belong to any as far as I am informed

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T0uchTheSky
Elite

Dunder payout

15th Sep. 2018, at 12:34 am CEST#13
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Rizk is part of MT SecureTrade Ltd, which also includes Dunder, GUTS, Casinopop, Calzone, Joreels, etc..

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T0uchTheSky
Elite

Dunder payout

15th Sep. 2018, at 12:37 am CEST#14
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Smelis wrote on 09/14/2018 at 23:10
They just sent ne mail and want some more documents
But now I don't know for which withdrawal amount

What withdrawal amount doesn't matter, I think they want you to send documents like passport, proof of address and bank statement so that your account is verified.

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Anonym

Dunder payout

15th Sep. 2018, at 03:02 am CEST#15
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As Touch already wrote, they also belong to MT SecureTrade Ltd and I had a similar problem with Rizk with the KK. I have a year with those only by Trustly transfer and when that once did not go with the KK deposited, immediately won 700 and wanted to pay out as usual. After the payout the next day was not as usual on the account I looked and the payout was not yet confirmed, Live Chat written to and they said I have to re-verify. I then did, so KK scanned and uploaded, but it did nothing. I have then a few days not looked at it and it has again done nothing, again the chat written and they said it would still take but I should upload the KK again. This went on three times until I reached one of the service with more competence on Saturday. He then told me that only photographed KKs would be accepted and that I should upload the photos to him. I did this, he verified me at that moment, activated the payout and on Monday the money was in my account. It was simply a mistake of the other service employees to tell me what exactly does not fit or these "normal" employees simply did not know better. Dunder has the same guidelines and are just a little more accurate but also with Dunder I have never had a problem. Best to ask again how they want the documents exactly and if something needs to be uploaded in a different form. As long as you have not violated any bonus or T&C points you will get your money, I am convinced.

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Daniel
Elite

Dunder payout

15th Sep. 2018, at 03:51 am CEST#16
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You are the first so far to complain about Dunder not receiving payouts. Since I have not received a response from Dunder yet, I have researched but have not found any evidence that Dunder has taken a negative turn recently.

If Dunder really just doesn't pay out like that: didn't violate any bonus rules or played without a bonus, didn't Deposit from other people's bank accounts, didn't submit a fake ID for Verification, didn't get blocked at any partner casino, then the MGA will definitely rule in your favor.

I have written to Dunder again and asked for a reply. If you have time for it, I would like to ask you to follow up with Dunder again yourself, via Live Chat and / or email and ask about the reasons for the block. I can't imagine that they still won't give you any reasons.

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Smelis
Visitor

Dunder payout

15th Sep. 2018, at 09:38 pm CEST#17
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Maybe it's because I'm a woman? Well you never know. After I have written to mga, Dunder has sent me strangely again 2 mails, in which it says I should send again my documents such as account statement etc.. The reason was that I had used a foreign bank card? Are they perhaps blind? On my bank card is my first and last name. Well, I will send them again my documents and hope that I get my money and indeed the whole amount. I will report to you in any case.

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Obmnmy
Rookie

Dunder payout

16th Sep. 2018, at 01:04 pm CEST#18
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Hi, any news from Dunder?
Today I requested 5.000€ for withdrawal, sent documents and now I'm even more nervous than usual when I win in a casino for the first time... would be great if you could give feedback as soon as something happens with you. Thanks

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Obmnmy
Rookie

Dunder payout

17th Sep. 2018, at 12:47 pm CEST#19
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Update: I received an email this morning that I should send an electricity and cell phone bill and now I see in the account history that behind the payment is "Bank Processing". Have they now paid out despite the missing bill?

Had them a letter from the tax office mitochgeladen, on which after a move my new address is recognizable.

Thanks in advance for any answers!

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Rasmik12
Top Member

Dunder payout

17th Sep. 2018, at 01:05 pm CEST#20
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I once submitted a voting card for the state election as proof of address-> this was not accepted by the online casino.

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