Online Casinos in general: Dunder €15,000 payout

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RyanGee wrote on 14.05.2020 at 06:50: I have won on the 4th rum 23,000€ at Dunder (Without Bonuses, account several times Veryfiziert the had me 2018 times 300€ Überwiesen, everything so far OK)
5000€ was transferred to me immediately via "MuchBetter App"....

to the 15.000€
i got on 06.05.2020 the following mail (I change my data for data protection)...

Hello Andreas,

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Your withdrawal has been successfully processed and your money is on its way to you!

Depending on which withdrawal method you used, your money may be with you immediately or in some cases it may take up to 3 business days. If you have not received your money within 72 hours after receiving this email, please contact us and we will help you

Payout receipt
Amount of withdrawal: 15.000,00 €
Date and time: 06.05.2020 20:46:40
Payment method: Bank Transfer (XXXXXXX XXXXXXXXXXXXXXX)
Reference:: XXXXXXXXXXXXXXXX

If you have any questions, just reply to this email or chat with us. We are always here to help you

Best regards,
The Dunder Team
... .

I have contacted this every day this week I was always put off up to 5 days... Last night I was with a German in the SupportChat this wanted my account statements / turnover display from 06.05. to 13.05.2020 I have her everything ready and sent to the Dunder address....

Does anyone know why the now son heck meck make? according to their chat the withdrawal methods must be selected as one has also deposited in the ratio for large sums...
Have yes direct debit specified have the yes also accepted...

So as I said account clean also already deposited over 10,000 € there what can it be that my win is not transferred?

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