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Online Casinos in general: DrückGlück - LiveCasino attempted fraud?

Topic created on 20th Dec. 2019 | Page: 1 of 1 | Answers: 7 | Views: 1,802
jimderbeste

DrückGlück - LiveCasino attempted fraud?

20th Dec. 2019, at 08:29 pm CET#1
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Hello dear forum,
yesterday I wanted to play a bit at DrückGlück Live Casino and after a few good rounds of Blackjack the cards were shuffled. This somehow always takes a little longer and they do it before all players. Before the shuffle, the stakes were set - I myself was at 2 places with 50.00 € stake each. When she was almost done shuffling, the bets jumped away (i.e. they were somehow rejected). One would have had to bet again. But the money was no longer on my balance - IT WAS SIMPLY GONE! At first I thought it was just a display error -> so I continued playing. The whole thing happened again and then I thought. I better check if I have not really lost the money. Lo and behold: IT WAS ACTUALLY MISSING 4x50.00€ on my balance, ie 200.00€ were simply gone.

How can something like this even happen? This is bordering on fraud if you have such obvious "errors" in the system. The LiveSupport came first to the table then not at all -> Later, an employee in the chat was not really stopped to help me. I should but the exact rounds with ID call. But I could not, because they are not displayed in the game activity. Now I do not know exactly what to do

By the way, it was played with 100% real money, nix Bonux

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O****r

DrückGlück - LiveCasino attempted fraud?

21st Dec. 2019, at 12:35 pm CET#2
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Hi Jim, with these peanuts amounts you should not even remotely think that the casino is trying to cheat. In all likelihood, this is simply a transmission error.... You will get the 4 x 50 EUR back in any case...

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MarcT22186
Expert

DrückGlück - LiveCasino attempted fraud?

21st Dec. 2019, at 02:11 pm CET#3
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jimderbeste wrote on 20/12/2019 at 20:29: Hello dear forum,
yesterday I wanted to play a bit at DrückGlück Live Casino and after a few good rounds, the cards were shuffled in blackjack. That takes there somehow always a little longer and they do it before all players. Before the shuffle, the stakes were set - I myself was at 2 places with 50.00 € stake each. When she was almost done shuffling, the bets jumped away (i.e. they were somehow rejected). One would have had to bet again. But the money was no longer on my balance - IT WAS SIMPLY GONE! At first I thought it was just a display error -> so I continued playing. The whole thing happened again and then I thought. I better check if I have not really lost the money. Lo and behold: IT WAS ACTUALLY MISSING 4x50.00€ on my balance, ie 200.00€ were simply gone.

How can something like this even happen? This is bordering on fraud if you have such obvious "errors" in the system. The LiveSupport came first to the table then not at all -> Later, an employee in the chat was not really stopped to help me. I should but the exact rounds with ID call. But I could not, because they are not displayed in the game activity. Now I do not know exactly what to do

By the way, it was played with 100% real money, nix Bonux.

Have you searched in the game lobby for the ID or in the casino history? In the casino, this should be listed. Give them the ID, if there is one in the store for this. Alternatively, you can also ask the provider. Give them the time period + your lobby name and they can check what happened on their side

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jimderbeste

DrückGlück - LiveCasino attempted fraud?

25th Dec. 2019, at 02:59 am CET#4
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I still have not received the money back....

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Cheeseburger
Experienced

DrückGlück - LiveCasino attempted fraud?

25th Dec. 2019, at 03:33 am CET#5
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The 200 euros were stolen by the Dealer who is now on his way to a carefree life in the South Seas.

Seriously: If the money (even if it is peanuts) is not back on the account after 5 days, you should contact the casino manager directly. Maybe Julian can help you there.

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jimderbeste

DrückGlück - LiveCasino attempted fraud?

1st Jan. 2020, at 08:21 pm CET#6
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The case was supposedly forwarded to the technical department and contact will be made with the Blackjack provider.
Since 2 weeks no feedback, no money. ABZOCKEEE!!!

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tEquilA
Amateur

DrückGlück - LiveCasino attempted fraud?

1st Jan. 2020, at 11:20 pm CET#7
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DrückGlück is not necessarily my favorite OC, but I would rate them as reputable

I had a similar problem once, but I don't know which OC it was:

Live Blackjack, low bet, 5€ think that was. I have bet. Game started. My browser froze (Safari). Shit. Reload page. Round is still running. It wouldn't have been my turn yet, bet was gone anyway

Could it be that in Live BJ the hands are passed if for some reason from my device by a technical error the signal goes out that you have left the game?

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jimderbeste

DrückGlück - LiveCasino attempted fraud?

12th Jan. 2020, at 10:44 am CET#8
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To be fair: I received the money again.
Unfortunately it did not survive a payout haaha, but that's just how it is sometimes

This post has been translated automatically

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