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Online Casinos in general: Do you have the right to speak to a casino manager.

Topic created on 15th Sep. 2017 | Page: 1 of 1 | Answers: 6 | Views: 1,486
Anonym

Do you have the right to speak to a casino manager.

15th Sep. 2017, at 06:23 pm CEST#1
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Hey guys, if you have a dispute with a casino and or get stuck with a certain supporter, do you actually have the right to demand someone like the manager or team leader etc.?

Has anyone ever been in a situation where you can't get on with a supporter and you want to speak to someone else (manager for example) and they refuse? If so what did you do?

Do you really have to swallow the frustration or do you have options as a customer/costumer?

I mean, the casino is not bad just because it is an employee, but if you explicitly speak only of one, or has problems?

Would be happy about feedback.

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Daniel
Elite

Do you have the right to speak to a casino manager.

15th Sep. 2017, at 07:14 pm CEST#2
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Good question. I think there is certainly no explicit right. You can always ask the manager, but if the manager doesn't want to talk to you or delegates this work, then he can't be forced to talk to you. However, the chats are cached. This means that the manager can look through all problem cases later.

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Anonym

Do you have the right to speak to a casino manager.

16th Sep. 2017, at 08:04 am CEST#3
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Daniel wrote on 09/15/2017 at 7:14 pm: Good question. I think an explicit right certainly does not exist. You can always request the manager but if the manager doesn't want to talk to you or delegates this work, then he can't be forced to talk to you. However, the chats are cached. This means that the manager can look through all problem cases later.

My problem is that the manager will not read such chats. How could he, if the employee does not pass them on or the information does not get through?

I find something like this extremely unfortunate. Whoever messes up in the form of rudeness, disrespect, laziness, etc. has to pay for it. I myself have worked for several years in the field of customer service. I attach great importance to politeness, readiness to solve problems and good service. When I look at what experiences I have made with some and others here from time to time, then I can only shake my head

Since many would have already been terminated after a chat with the customer. It just makes me sad that the upper (manager, for example) do not notice something like that. To annoy a customer can cost the casino 10000ende euros, because a satisfied player always comes back and the supporter does not know about the financial resources of the customer. This can be a highroller or become that is highly Geschäftsschädigent.

Usually only a few people in the call center sit together and throw the support. You notice that when you deal with them more often, that the names are always the same. So a complaint about a supporter is simply stamped or deleted by another supporter and that's it

I think there should be a solution for this in the future. For you, it's much easier to get someone like that, but unfortunately not for the average consumer

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Daniel
Elite

Do you have the right to speak to a casino manager.

16th Sep. 2017, at 09:50 am CEST#4
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So if I had an online casino, it would be important for me to know what my supporters are doing. I do not think that chats are deleted or that the supporters have appropriate rights / access to delete chats. Such chats may also be needed in cases of conflict, etc.

As I said, if I had a casino I would, as many casinos have it, a rating at the end of the chat and let the badly rated personally check, if necessary personally report back to unfairly treated customers and look for a new solution.

As I said, that's how I would do it. And I believe that in some casinos it will also run so or so similar. At least in good casinos it should run so or so similar ...

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Anonym

Do you have the right to speak to a casino manager.

16th Sep. 2017, at 12:09 pm CEST#5
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Daniel wrote on 16.09.2017 at 09:50: So if I had an online casino, it would also be important to me to know what my supporters are doing. I don't think that chats are deleted or that the supporters have appropriate rights / access to delete chats. Such chats may also be needed in cases of conflict, etc.

As I said, if I had a casino I would, as many casinos have it, a rating at the end of the chat and let the badly rated personally check, if necessary personally report back to unfairly treated customers and look for a new solution.

As I said, that's how I would do it. And I believe that in some casinos it will also run so or so similar. At least in good casinos it should run so or so similar ...

Unfortunately, supporters have the option to delete chat histories. Haven't seen it any other way in any company so far.....
I would appreciate you as a casino driver. It's like you say: This is how serious casinos SHOULD run. I really hope for an improvement in the future.

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Anonym

Do you have the right to speak to a casino manager.

17th Sep. 2017, at 08:24 pm CEST#6
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Pretty interssant that no one but Daniel comments on this. Has no one on this site had problems with a casino support or annoyance in the chat?

I can not imagine that for the life of me, because I have read it from time to time....

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Rasmik12
Top Member

Do you have the right to speak to a casino manager.

17th Sep. 2017, at 08:39 pm CEST#7
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I haven't had much trouble with the support so far.
If you are dissatisfied, you should change the casino.

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