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gamble1, on 6th Sep. 2024 at 08:38 am CEST
Direct complaint against entire casino group (Curacao license)?
Nobody has liked this post so far
i would like to send a complaint to the whole Dama N.V. Group (Reason: Responsible gambling/self-blocking not implemented).
I already wrote emails to Antillephone and the email certria@gaminglicences.com a month ago. I never received any reply.
Also I wrote an email to the DPO email address of DAMA N.V. as I previously requested a DSGVO information of any casinos. The DSGVO request was also answered.
However, I have never received a response to my complaint emails.
The common forums where you can submit complaints are known to me. However, since the complaint is directed against all casinos in which I have deposited from a certain date, the whole thing would prove to be very tedious to file a complaint against each casino individually.
Is it possible to open a claim against the entire casino group?
The following information is available on the Curacao license page for the operator:
This Service operates under the License No. 8048/JAZ issued to Antillephone, Authorized and Regulated by the Government of Curacao.
Best regards
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Direct complaint against entire casino group (Curacao license)?
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genrix
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Direct complaint against entire casino group (Curacao license)?
Nobody has liked this post so far
According to an email from 2021, I was also banned for life from all operators by management due to gambling addiction. However, it was possible for me to unblock myself and make deposits at all casinos under the same e-mail/address/phone number.
Likewise with the operator, with which I had submitted the block.
It is about 50 Dama N.V. casinos.
In the meantime I have not played for 14 months.
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Direct complaint against entire casino group (Curacao license)?
Nobody has liked this post so far
In your place at that time you should have just blocked your online banking. The licensing authority in Curacao is an authority that doesn't care about anything. If you file a complaint with them, it's just like telling them that a sack of rice fell over in China.
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Direct complaint against entire casino group (Curacao license)?
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Direct complaint against entire casino group (Curacao license)?
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I haven't. It refers to deposits from 2021 and 2022. I was still able to continue playing after the email about the lock.
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Direct complaint against entire casino group (Curacao license)?
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As TouchTheSky has already written, the licensing authority of Curaçao is not interested in player protection. If you are already free to play what do you care that the casino group did not do what you wanted, that is to ban you for life without return? I understand the objection, but it is still pointless to discuss it. You are gambling free, try to live your life as you want and do not worry about it
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Direct complaint against entire casino group (Curacao license)?
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To do this, I would open a separate complaint for each individual casino.
As I said, the important thing is that you can prove it, for example, with an official mail from Dama N.V. or a casino that confirms that you are banned from all Dama casinos.
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Direct complaint against entire casino group (Curacao license)?
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Thank you. That is exactly my intention. Then I will solve it this way.
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Direct complaint against entire casino group (Curacao license)?
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Also take care that you get the Deposit lists here, so you can prove how much you lost after the lock.
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Direct complaint against entire casino group (Curacao license)?
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Direct complaint against entire casino group (Curacao license)?
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dersawen
Since you are now more than 1 year game-free, let it be and rather enjoy your life now.
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Direct complaint against entire casino group (Curacao license)?
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You file a complaint with Guru and with proven Gambling addiction and appropriate evidence, the casinos usually pay.
But must also say that Guru itself is miserable and despite evidence often takes the side of the casino. The chance is, however, that many casinos pay without much ado on their own.
If it is a casino that has a curacao-egaming license, then you can also directly contact the authority, which at least then opens the case and many casinos then also pay if the violation for gambling addiction can be clearly proven.
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Direct complaint against entire casino group (Curacao license)?
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How do you come up with such a statement? Do you already have experience in it or have you looked at many cases about it?
The chances are not bad for him and why shouldn't he get the money back? After all, the casinos have violated Player protection and taken the money from a gambling addict.
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Direct complaint against entire casino group (Curacao license)?
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We are talking about casinos in Curacao.
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