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Online Casinos in general: Direct complaint against entire casino group (Curacao license)?

Topic created on 15th Oct. 2023 | Page: 1 of 2 | Answers: 18 | Views: 3,050
Jonasgamble
Visitor

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 04:29 pm CEST#1
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Hello,

i would like to send a complaint to the whole Dama N.V. Group (Reason: Responsible gambling/self-blocking not implemented).

I already wrote emails to Antillephone and the email certria@gaminglicences.com a month ago. I never received any reply.

Also I wrote an email to the DPO email address of DAMA N.V. as I previously requested a DSGVO information of any casinos. The DSGVO request was also answered.

However, I have never received a response to my complaint emails.

The common forums where you can submit complaints are known to me. However, since the complaint is directed against all casinos in which I have deposited from a certain date, the whole thing would prove to be very tedious to file a complaint against each casino individually.

Is it possible to open a claim against the entire casino group?


The following information is available on the Curacao license page for the operator:
This Service operates under the License No. 8048/JAZ issued to Antillephone, Authorized and Regulated by the Government of Curacao.


Best regards


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Donnie
Elite

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 04:40 pm CEST#2
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Don't think you can file a complaint against the whole group. I do not quite understand, just go to them in the Live Chat and just close your accounts. How many hundreds of casinos are you registered with? Make a list and close one after the other

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Jonasgamble
Visitor

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 05:08 pm CEST#3
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Donnie wrote on 10/15/2023 at 4:40pm: Don't think you can file a complaint against the whole group. Don't really understand, just go to Live Chat with them and just close your accounts. How many hundreds of casinos are you registered with? Make a list and close one after the other


According to an email from 2021, I was also banned for life from all operators by management due to gambling addiction. However, it was possible for me to unblock myself and make deposits at all casinos under the same e-mail/address/phone number.
Likewise with the operator, with which I had submitted the block.
It is about 50 Dama N.V. casinos.

In the meantime I have not played for 14 months.

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T0uchTheSky
Elite

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 05:20 pm CEST#4
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If you are addicted to gambling, there is no point at all in being banned from only one casino group, because there are so many casinos where you could play despite being banned.

In your place at that time you should have just blocked your online banking. The licensing authority in Curacao is an authority that doesn't care about anything. If you file a complaint with them, it's just like telling them that a sack of rice fell over in China.

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Donnie
Elite

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 05:40 pm CEST#5
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I don't really understand it. You are free to play, why did you try to unlock accounts again?

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Jonasgamble
Visitor

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 05:49 pm CEST#6
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Donnie wrote on 10/15/2023 at 5:40 pm: I don't quite get it. You are game free, why did you try to unlock game accounts again?

I haven't. It refers to deposits from 2021 and 2022. I was still able to continue playing after the email about the lock.


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Donnie
Elite

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 06:14 pm CEST#7
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Jonasgamble wrote on 10/15/2023 at 17:49:

I didn't. It refers to deposits from 2021 and 2022. I was still able to continue playing after the email about the lock.



As TouchTheSky has already written, the licensing authority of Curaçao is not interested in player protection. If you are already free to play what do you care that the casino group did not do what you wanted, that is to ban you for life without return? I understand the objection, but it is still pointless to discuss it. You are gambling free, try to live your life as you want and do not worry about it

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Falke
Expert

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 06:35 pm CEST#8
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If you can prove that you have been banned from all Dama casinos due to Gambling addiction, you will get your money back everywhere you deposited after the ban.

To do this, I would open a separate complaint for each individual casino.

As I said, the important thing is that you can prove it, for example, with an official mail from Dama N.V. or a casino that confirms that you are banned from all Dama casinos.

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Jonasgamble
Visitor

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 06:37 pm CEST#9
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Falke wrote on 10/15/2023 at 6:35pm: If you can prove that you have been banned from all Dama casinos for Gambling addiction, then you will get the money back everywhere you deposited after the ban.

For this I would open a separate complaint for each casino.

As I said, the important thing is that you can prove it flawlessly, for example with an official mail from Dama N.V. or a casino that confirms that you are banned from all Damas.

Thank you. That is exactly my intention. Then I will solve it this way.

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Falke
Expert

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 06:48 pm CEST#10
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Jonasgamble wrote on 10/15/2023 at 18:37:

Thank you. That is exactly my intention. I will solve it that way then.

Also take care that you get the Deposit lists here, so you can prove how much you lost after the lock.

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upola
Legend

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 07:20 pm CEST#11
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Can you sue Curacao casinos for money and how to do it?

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T0uchTheSky
Elite

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 07:45 pm CEST#12
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You won't get any money. The longer you deal with it now, the more there is a danger that you will regress again.

Since you are now more than 1 year game-free, let it be and rather enjoy your life now.

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Falke
Expert

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 07:52 pm CEST#13
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upola wrote on 15.10.2023 at 19:20: Can you sue Curacao casinos money and how to do that?

You file a complaint with Guru and with proven Gambling addiction and appropriate evidence, the casinos usually pay.

But must also say that Guru itself is miserable and despite evidence often takes the side of the casino. The chance is, however, that many casinos pay without much ado on their own.

If it is a casino that has a curacao-egaming license, then you can also directly contact the authority, which at least then opens the case and many casinos then also pay if the violation for gambling addiction can be clearly proven.

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Falke
Expert

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 07:53 pm CEST#14
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T0uchTheSky wrote on 10/15/2023 at 7:45 PM: You won't get any money there. The longer you deal with it now, the more you run the Risk of regressing again.

Since you are now more than 1 year game free, let it go and rather enjoy your life now.

How do you come up with such a statement? Do you already have experience in it or have you looked at many cases about it?


The chances are not bad for him and why shouldn't he get the money back? After all, the casinos have violated Player protection and taken the money from a gambling addict.

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T0uchTheSky
Elite

Direct complaint against entire casino group (Curacao license)?

15th Oct. 2023, at 07:54 pm CEST#15
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Falcon wrote on 10/15/2023 at 19:53:

How do you come up with such a statement? Have you had any experience in this or looked at many cases on this?


The chances are not bad for him and why should he not get the money back? After all, the casinos violated Player protection and took the money from a gambling addict.

We are talking about casinos in Curacao.

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