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Online Casinos in general: Deposit -> Verification -> Play ? 21Casino

Topic created on 11th Nov. 2020 | Page: 1 of 2 | Answers: 10 | Views: 3,736
Dandosch007
Rookie

Deposit -> Verification -> Play ? 21Casino

11th Nov. 2020, at 06:17 pm CET#1
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Servus

I signed up today at 21.Casino and deposited. After I was credited the amount including bonus, I wanted to gamble ne round. However, did not go. The support told me that these are new rules and my account must first be verified. I find the process very illogical. I can Deposit without problems, but not play? Now I have to wait min. 24 hours until I can play the slots ... besides, they told me that all other casinos handle the same. However, I have not made the experience

Does anyone know more about this?

This post has been translated automatically

Katharina2
Top Member

Deposit -> Verification -> Play ? 21Casino

11th Nov. 2020, at 07:18 pm CET#2
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Dandosch007 wrote on 11/11/2020 at 18:17: Servus

I signed up today at 21.Casino and deposited. After I was credited the amount including bonus, I wanted to gamble ne round. However, it did not work. The support told me that these are new rules and my account must first be verified. I find the process very illogical. I can Deposit without problems, but not play? Now I have to wait min. 24 hours until I can play the slots ... besides, they told me that all other casinos handle the same. However, I have not made the experience

Does anyone know more about this?

That is correct. Give you this as a source:

DRAFT for a State Treaty on the new regulation of gambling in Germany and the establishment of the Joint State Authority for Gambling Supervision (GLA GlückAuf)

§ 32 Player and Youth Protection Concept
(3) In order to participate in a game of chance on the Internet, a player must be registered as a customer with the licensee. The registration must contain at least all data pursuant to § 14 (3) as well as the payment method by which deposits and withdrawals are made to the virtual gaming account.
(4) Participation in the game shall be prevented until the data referred to in paragraph 3 has been verified. This can be done, for example, by checking against 1. databases whose records have been verified by credit agencies or original face-to-face checks (e.g. Schufa, post office, banks).


Verification comes before play

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Dandosch007
Rookie

Deposit -> Verification -> Play ? 21Casino

11th Nov. 2020, at 07:24 pm CET#3
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I have no problem with this in general. It is just strange that the Deposit of an amount X is possible before the Verification has been performed. That makes no sense. Why should someone be allowed to accept money from me without verifying that I am allowed to play?

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Dandosch007
Rookie

Deposit -> Verification -> Play ? 21Casino

12th Nov. 2020, at 01:07 pm CET#4
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..still no verification. Almost 24 hours have passed. The Live Chat is completely overwhelmed and can't give any information about the duration. Hours? Days? Weeks? One does not know! In addition, they are very very unfriendly and talk in my case that it is only bouns money and must still be converted. They don't seem to know that I can cancel the bonus. I can advise anyone not to register with 21.com. Especially since you have to wager 50x and has a maxBet of 3,00€

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Dandosch007
Rookie

Deposit -> Verification -> Play ? 21Casino

12th Nov. 2020, at 01:26 pm CET#5
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Suppose 10,000 players Deposit an amount of 100.00€ at the OC ... The Verification takes 7 days for each ... Does not the Casio collect interest on these amounts in the 7 days ?

I find it an outrage that you let people deposit and then deny them to play. Then you should also not allow the deposit in the first place or inform thick and fat about it

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gamble1
Icon

Deposit -> Verification -> Play ? 21Casino

12th Nov. 2020, at 02:15 pm CET#6
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Dandosch007 wrote on 11/11/2020 at 18:17: Servus

I signed up today at 21.Casino and deposited. After I was credited the amount including bonus, I wanted to gamble ne round. However, it did not work. The support told me that these are new rules and my account must first be verified. I find the process very illogical. I can Deposit without problems, but not play? Now I have to wait min. 24 hours until I can play the slots ... besides, they told me that all other casinos handle the same. However, I have not made the experience

Does anyone know more about this?

Can also confirm that in most casinos with a new registration first the data must be verified

But see it as an advantage how many problems could have been prevented in the past ?

No minors who could gamble their money and you had to get it back with a huge rat tail

Or people with duplicate accounts that are only discovered during Verification

This has many advantages for the players and I think it's good that it is so and I hope that this point is enforced at least so then the reputable casinos can continue normally and such stores in the past often with unusually frequent double account allegations have attracted attention * cough * N1 * cough * pack with your machinations

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Dandosch007
Rookie

Deposit -> Verification -> Play ? 21Casino

12th Nov. 2020, at 02:43 pm CET#7
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Nobody is saying that I don't support it in general. What bothers me is that I can Deposit thousands of euros as usual. In the end, the same problem arises when inconsistencies are found and the money has to be refunded. Why not verify BEFORE a deposit is allowed?!

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cbz490
Experienced

Deposit -> Verification -> Play ? 21Casino

12th Nov. 2020, at 03:52 pm CET#8
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Dandosch007 wrote on 12.11.2020 at 14:43: Nobody says that I generally do not support it. What bothers me is that I can Deposit thousands of euros as usual. In the end, the same problem arises when inconsistencies are found and the money has to be refunded. Why not verify BEFORE a deposit is allowed?!


Because they would lose you as a customer, that's obvious.

Can you better hope that one or the other remains through a big hit in your casino

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gamble1
Icon

Deposit -> Verification -> Play ? 21Casino

12th Nov. 2020, at 05:29 pm CET#9
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Dandosch007 wrote on 12.11.2020 at 14:43: Nobody says that I generally do not support it. What bothers me is that I can Deposit thousands of euros as usual. In the end, the same problem arises when inconsistencies are found and the money has to be refunded. Why not verify BEFORE a deposit is allowed?!

But if such problems arise before playing the money must be refunded and that is a difference if you get your deposit back before playing or only when you lose 5k because they are canceled

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Katharina2
Top Member

Deposit -> Verification -> Play ? 21Casino

12th Nov. 2020, at 06:03 pm CET#10
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Dandosch007 wrote on 11.11.2020 at 19:24: I generally have no problem with that. It's just strange that depositing an amount X is possible before the Verification has been done. That doesn't make any sense. Why should someone be allowed to accept money from me without verifying that I am allowed to play?

Only, you have made the problem to yourself. It goes: 1. sign up, 2. verify,
3. Deposit, 4. play, 5. withdraw. If you do the 3rd step before the 2nd,
it's your own fault and you can't complain about the casino. The casino
has acted correctly. Ignorance does not protect you from problems. However, could
the casinos times a hint aufpoppen let, since everything is very -N E U -.

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