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Online Casinos in general: Chargeback MadterCard (SecureCode)

Topic created on 09th Aug. 2019 | Page: 1 of 1 | Answers: 1 | Views: 1,702
mrcashnoob
Rookie

Chargeback MadterCard (SecureCode)

9th Aug. 2019, at 07:03 pm CEST#1
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Hello

I unfortunately deposited to a Direx casino via masterCard. When I made a withdrawal (only 100€ more than deposits) it was cancelled on the grounds that there had been "player collusion" and the casino "reserves the right to deny any withdrawal requests"...
The casino simply did not want to pay out a cent.

I then, two months ago, contacted my bank and initiated a chargeback on the reason "no authorization". I haven't heard anything since then, except that the case lies with Mastercard.
I have confirmed the payments via SecureCode and now read that this would already exclude the chargeback reason given by me...
now, because MasterCard seems to have accepted the case, but I have been waiting for quite some time, my question:
Have you already been able to make chargebacks despite SecureCode via the reason "no authorization" at MC or should I expect that it will eventually be rejected?

This post has been translated automatically

Klempo77
Expert

Chargeback MadterCard (SecureCode)

9th Aug. 2019, at 10:52 pm CEST#2
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Nobody has liked this post so far
mrcashnoob wrote on 08/09/2019 at 19:03: Hello

I unfortunately deposited to a Direx casino via masterCard. Upon withdrawal (only €100 more than deposits) was cancelled stating that there was "player collusion" and the casino "reserves the right to deny any withdrawal requests"...
The casino simply did not want to pay out a cent.

I then, two months ago, contacted my bank and initiated a chargeback on the reason "no authorization". I haven't heard anything since then, except that the case lies with Mastercard.
I have confirmed the payments via SecureCode and now read that this would already exclude the chargeback reason given by me...
now, because MasterCard seems to have accepted the case, but I have been waiting for quite some time, my question:
Have you already been able to make chargebacks despite SecureCode via the reason "no authorization" at MC or should I expect that it will eventually be rejected?

I can't tell you anything about this, but you can log on to ask gamblers and describe your problem. There is a Direx Manager often online, maybe he can help you

This post has been translated automatically

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