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Online Casinos in general: Caution at Energy Casino

Topic created on 26th Jun. 2019 | Page: 1 of 3 | Answers: 29 | Views: 8,855
ruhrpott
Expert

Caution at Energy Casino

26th Jun. 2019, at 12:38 pm CEST#1
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Tach together,
i have to warn you a bit about Energy Casino.
I was able to cash out 60 € from the spins on Monday and that's where the problem starts.
First, it took them over 40 hours to process it. Well, now they want me to verify myself, so far so fancy and usual.
But the Energy Casino requires a picture of me holding my ID next to my face, an outrage.
I know that there were already some threads about this in the forum, but I am not sure about the Energy Casino.
I will write a corresponding review for the casino as well.
Anyway, be aware in this casino that they come around the corner with such demands. For me, the whole thing is too stupid, they should smear the 60 € in the hair

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Dbac79
Elite

Caution at Energy Casino

26th Jun. 2019, at 12:53 pm CEST#2
1 Like

Liked this post: Avatar von ruhrpott ruhrpott

ruhrpott wrote on 26.06.2019 at 12:38 pm: Tach together,
i have to warn a bit about the Energy Casino.
I have on Monday from the spins you can spin ultimately 60 € paid out and that's where the problem starts.
First, it took them over 40 hours to process it. Well, now they want me to verify myself, so far so fancy and usual.
But the Energy Casino requires a picture of me holding my ID next to my face, an outrage.
I know that there were already some threads about this in the forum, but I am not sure about the Energy Casino.
I will write a corresponding review for the casino as well.
Anyway, be aware in this casino that they come around the corner with such demands. For me, the whole thing is too stupid, they should smear the 60 € in the hair

exactly what I had suspected at the casino, they refuse to verify me beforehand and want to do that only with a payout, something like that should be banned I'm so sick of these crap machenschafften

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Anonym

Caution at Energy Casino

26th Jun. 2019, at 01:05 pm CEST#3
1 Like

Liked this post: Avatar von ruhrpott ruhrpott
What comes next? A video where you do a cartwheel or a one-arm handstand?

This post has been translated automatically

palme7777
Top Member

Caution at Energy Casino

26th Jun. 2019, at 01:06 pm CEST#4
1 Like

Liked this post: Avatar von ruhrpott ruhrpott
So I could also pay out 40 euros on Monday.After the payout request I got directly an email that I must first verify and the money is first booked back to the betting account.Had to send the usual documents ID, proof of address and bank statement. ID next to face was not required with me.

Yesterday morning, the Verification was then with me also through and I have requested the payout again.

The money was then already yesterday afternoon on my bank account.

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ruhrpott
Expert

Caution at Energy Casino

26th Jun. 2019, at 01:15 pm CEST#5
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@palme7777
Clean, I'm glad that it was faster and less complicated for you

I copy times their mail to me here purely. My account number I have but times covered^^
We have registered your withdrawal request. To ensure the highest possible security for you, it is necessary to verify your identity for withdrawals above a certain amount. For this we still need the following documents

- a photo or scan of your ID card (front and back) (identity Verification document such as passport, driver's license) - Please make sure that all four corners of the uploaded documents must be visible and that there is no reflection on the picture in order to check and confirm your identity

- a photo of you holding your valid official ID (driver's license, ID card or passport) next to your face
- a document held next to your face with a note indicating the current date

- A photo or scan of a bill (ex: Phone bill, (Not a cell phone bill), gas or electric bill) or bank statement as proof of your address. It should show: Address, name and date, not older than 6 months (other details can be covered)

- a photo or screenshot of the bank statement for bank account **xxxx, visibly recognizable name and account number (other details can be covered)


We kindly ask you to upload your documents yourself in your game account at "My Account -> My Documents". Please note that the documents can only be loaded if you are logged in to your account.

We will inform you by the e-mail as soon as the verification is completed.

We apologize for the inconvenience, but this is due to the licensing requirements of our licensing body MGA (Malta Gaming Authority). Please note that this is a one-time process.

Please note, due to the pending verification process, your withdrawal request has been declined and the funds have been posted back to your gaming account.

Thank you for your cooperation.

Sincerely,

Your EnergyCasino Team
www.energycasino.com

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palme7777
Top Member

Caution at Energy Casino

26th Jun. 2019, at 01:25 pm CEST#6
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Nobody has liked this post so far
ruhrpott wrote on 06/26/2019 at 13:15: @palme7777
Clean, I'm glad it was faster and less complicated for you

I copy times their mail to me in here. I have my account number but once covered^^
We have registered your withdrawal request. To ensure the highest possible security for you, it is necessary to verify your identity for withdrawals above a certain amount. For this we still need the following documents

- a photo or scan of your ID card (front and back) (identity Verification document such as passport, driver's license) - Please make sure that all four corners of the uploaded documents must be visible and that there is no reflection on the picture in order to check and confirm your identity

- a photo of you holding your valid official ID (driver's license, ID card or passport) next to your face
- a document held next to your face with a note indicating the current date

- A photo or scan of a bill (ex: Phone bill, (Not a cell phone bill), gas or electric bill) or bank statement as proof of your address. It should show: Address, name and date, not older than 6 months (other details can be covered)

- a photo or screenshot of the bank statement for bank account **xxxx, visibly recognizable name and account number (other details can be covered)


We kindly ask you to upload your documents yourself in your game account at "My Account -> My Documents". Please note that the documents can only be loaded if you are logged in to your account.

We will inform you by the e-mail as soon as the verification is completed.

We apologize for the inconvenience, but this is due to the licensing requirements of our licensing body MGA (Malta Gaming Authority). Please note that this is a one-time process.

Please note, due to the pending verification process, your withdrawal request has been declined and the funds have been posted back to your gaming account.

Thank you for your cooperation.

Sincerely,

Your EnergyCasino Team
www.energycasino.com
,

Yes exactly the mail I also had, just without the ID next to the face point.
If the point had been in it with me, I probably would have also thankfully waived the money.

But funny that the make such differences.

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ruhrpott
Expert

Caution at Energy Casino

26th Jun. 2019, at 01:30 pm CEST#7
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I find such demands also just always extremely brazen. There are always limits, and with something like this, mine is definitely exceeded. Then the casino should be happy with the 60 € saved, who's necessary.
Yes, often this is all pure arbitrariness

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Crypto
Amateur

Caution at Energy Casino

26th Jun. 2019, at 01:34 pm CEST#8
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It is perhaps because they get either different defaults from the system, or different bases are present. E.g. similar user accounts which possibly came along with ruhrpott. But who knows that.
But this does not seem to be an unusual practice. Perhaps the GJ should introduce times for Verification for the lottery

This post has been translated automatically

ruhrpott
Expert

Caution at Energy Casino

26th Jun. 2019, at 01:38 pm CEST#9
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Nobody has liked this post so far
Crypto wrote on 06/26/2019 at 13:34: It is perhaps because they get from the system either different defaults, or different bases are present. E.g. similar user accounts which possibly came along with ruhrpott. But who knows that.
But this does not seem to be an unusual practice. Perhaps the GJ should introduce times for Verification for the lottery.

Yes, that will have already reasons and/or something will think the Casino thereby surely, only: There it begins then yes. In principle, it all just goes too far, whether it's a photo with an ID next to the face or, for example, notarized copies. Where should this lead?
But these are just discussions that are idle anyway, because we can not change anything anyway except just not to play in such booths anymore.

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Begbie
Elite

Caution at Energy Casino

26th Jun. 2019, at 01:50 pm CEST#10
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to my knowledge, the request for a selfie with ID next to the face comes when any discrepancies are found.
as a rule, an ID photo without face is sufficient. also at energycasino.

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