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Online Casinos in general: Casumo payout (Page 2)

Topic created on 19th Jun. 2020 | Page: 2 of 3 | Answers: 21 | Views: 7,268
Julian1989

Casumo payout

20th Jun. 2020, at 01:45 pm CEST#11
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Ralkone wrote on 20.06.2020 at 13:36
just looked again have the emails still... in the night of 15-16 November I won the amount and in the morning on 16. still requested the payout ... in the afternoon came the request to verify me again ... on 17. then came an email that a document was not in order but was also my mistake. I then uploaded another one and on the 18th came the confirmation that my account is verified and a few minutes later the withdrawal confirmation...

Thanks for the quick feedback.

Seems to be a different problem for me. I won it from the 15th to the 16th and also paid out directly and still no sound heard

Am really disappointed in them.

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Ralkone
Amateur

Casumo payout

20th Jun. 2020, at 04:42 pm CEST#12
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Julian1989 wrote on 20/06/2020 at 13:45
Thanks for the quick feedback.

Seems to be a different problem with me. I won it from the 15th to the 16th and also paid out directly and still haven't heard a peep

Am really disappointed in them.


don't worry that will be cleared up ! give feedback again when you have heard something new
have a nice weekend !

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wettibernd
Expert

Casumo payout

20th Jun. 2020, at 04:54 pm CEST#13
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Normally Casumo is a serious store. Just ask tomorrow times in the chat what is going on, think that will clarify.

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Julian1989

Casumo payout

20th Jun. 2020, at 06:04 pm CEST#14
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wettibernd wrote on 20.06.2020 at 16:54: Normally Casumo is a serious store. Just ask tomorrow times in the chat what is going on, think that will clarify.

Thanks, I also went to Casumo because I thought I was in good hands there

I have already tried, but do not get a clear answer in the live chat. I have already asked 2 times and tomorrow I will do it again, because I was told about 3 days ago that everything is done in "2-3 days at the latest"



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Jincy89
Amateur

Casumo payout

20th Jun. 2020, at 06:50 pm CEST#15
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Dirty Casino ! I can only say again and again. With me it went so far that I had to prove assets up to payments that my friend has transferred to me and last but not least they wanted to have the salary of my self-employed friend!
Had a block in it because I was afraid that I play my 10,000 euros during the process! What was after 3 days or a week I do not know exactly they have the block simply lifted by itself allegedly allowed according to agb if the Verification is not through !!!! Total dreck doeses casino !!!!

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Jincy89
Amateur

Casumo payout

20th Jun. 2020, at 06:52 pm CEST#16
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Oh yes and so much for the topic of Player protection which should be written large! Total nonsense !!!! Absolute shit store

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Dokado1212
Experienced

Casumo payout

21st Jun. 2020, at 10:24 am CEST#17
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So far with me always paid out without problems.

Withdrawals can be blocked. If this is lifted after days, I do not understand why they are not simply blocked again. My money has always arrived after one business day.

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Jincy89
Amateur

Casumo payout

21st Jun. 2020, at 10:54 am CEST#18
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Dokado1212 wrote on 06/21/2020 at 10:24 am: So far with me always paid out without problems.

Withdrawals can be blocked. If this is lifted after days, I don't understand why they don't just block it again. My money always arrived so far, after nem working day.

I could not block again !!! Because I was still in the Verification and have uploaded too many documents . Which still had to be checked . It was nicjt possible to lock me again. It is an absolute drecksschuben. I had deposited a total of 10000 euros over several months ... and therefore they took me auseinader. I even proved them a win from Wunderino of 17000 euros and a win from Videoslots of 10000 euros !!!! And they still wanted to have more and more of statements ... so that I prove where the Deposit money comes from !!!! Even PayPal payments from my friend of 300 euros I had to justify !!!! And they wanted a tax receipt from my friend !!!! Stupid this casino !!! Had they really only dadran gone where the deposit money comes from, then they would have had to see it Lätentens with proof of my wunderino win !!!!

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Jincy89
Amateur

Casumo payout

21st Jun. 2020, at 10:55 am CEST#19
1 Like

Liked this post: Avatar von moody moody
This has nothing to do with Player protection !!!!

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Julian1989

Casumo payout

24th Jun. 2020, at 11:57 am CEST#20
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Hello all,

Unfortunately Casumo still hasn't managed to release my payout.

Multiple inquiries in the Live Chat only showed that the finance department is still checking it. The result is still pending

Meanwhile, it has been 8 full days and today's inquiry in the chat was also fruitless

I assume that there will still be no solution. I have even asked a moderator here in the forum to ask, but the answer from the manager was also only that it is still being tested

Does anyone have a Tip how I should act from now on?
Is it successful to file a complaint with the licensors as described on the Internet? Has anyone been able to gather experience in the past?

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