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Casiqo - Problems with payout
Nobody has liked this post so far
i have been a member of CasiQo Casino (www.casiqo.com) since 01/2021 and have always played the slots there with smaller stakes.
When there were never any wins, I deposited two times 500,- Euro via Trustly. The first 500,- Euro were gambled away in seconds. The second 500,- Euro were at the first payout attempt at 1.500,- Euro, these were canceled due to non-verification. Then I played some more and made 2.400,- Euro out of it. Documents were not recognized and the payment was cancelled again. Stupidly, I then played again and now the requested payment is 3.300,- Euro.
My proofs "ID (identity) and address proof (bank statement)" were confirmed.
Now you are only missing the proof of deposit. So I submitted a banking screenshot with the respective apparent debits. These were neither processed nor confirmed.
Today I checked and I only have 'Limited User Access' i.e. no more access to my account.
What can I do? The whole thing has been going on for over a week now.
I am grateful for advice and information.
Kind regards,
Terri
P.S.: I will not continue to gamble with the money. It should land so on my account
Smells like vacation!
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Casiqo - Problems with payout
Liked this post: Anonym,
dersawen
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Casiqo - Problems with payout
Liked this post:
TranceBabe
Was a long back and forth and it was apologized. Have still received an additional bonus of 100, - € without conditions, etc..
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