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Online Casinos in general: Casiqo - Problems with payout

Topic created on 02nd Nov. 2021 | Page: 1 of 1 | Answers: 2 | Views: 2,094
Terrilici0us
Rookie

Casiqo - Problems with payout

2nd Nov. 2021, at 12:16 pm CET#1
0 Likes

Nobody has liked this post so far
Hello together,

i have been a member of CasiQo Casino (www.casiqo.com) since 01/2021 and have always played the slots there with smaller stakes.
When there were never any wins, I deposited two times 500,- Euro via Trustly. The first 500,- Euro were gambled away in seconds. The second 500,- Euro were at the first payout attempt at 1.500,- Euro, these were canceled due to non-verification. Then I played some more and made 2.400,- Euro out of it. Documents were not recognized and the payment was cancelled again. Stupidly, I then played again and now the requested payment is 3.300,- Euro.

My proofs "ID (identity) and address proof (bank statement)" were confirmed.

Now you are only missing the proof of deposit. So I submitted a banking screenshot with the respective apparent debits. These were neither processed nor confirmed.

Today I checked and I only have 'Limited User Access' i.e. no more access to my account.

What can I do? The whole thing has been going on for over a week now.

I am grateful for advice and information.

Kind regards,
Terri

P.S.: I will not continue to gamble with the money. It should land so on my account
Smells like vacation!

This post has been translated automatically

WithoutWings
Expert

Casiqo - Problems with payout

2nd Nov. 2021, at 09:45 pm CET#2
2 Likes

Liked this post: Anonym, Avatar von TWiSTeD TWiSTeD
Ask by mail or chat what exactly they want from you. And how this must look so that it is recognized.

This post has been translated automatically

Terrilici0us
Rookie

Casiqo - Problems with payout

6th Dec. 2021, at 10:01 am CET#3
1 Like

Liked this post: Avatar von TranceBabe TranceBabe
Update: I received the payout on Thursday.

Was a long back and forth and it was apologized. Have still received an additional bonus of 100, - € without conditions, etc..

This post has been translated automatically

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