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Online Casinos in general: Casinocruise payout continues

Topic created on 13th Apr. 2018 | Page: 1 of 1 | Answers: 8 | Views: 2,611
blizzard1986
Experienced

Casinocruise payout continues

13th Apr. 2018, at 10:54 am CEST#1
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Hey I'm new here and have actually been a silent reader for what feels like forever. I change that now in the hope that I can be helped here possibly. Besides, I wanted to create here anyway a test report about Casinocruise.

Casinocruise - account verified last year. Deposited 3 days ago with Skrill + 75% bonus only on Jack and the Beanstalk 10 hours played and converted.
The following bets: 1,20€ / 1,60€ / 2€ / 2,40€, 3,20€ and 2,80€ never higher. The good Jack went really well.

Withdrawal of 1850€ requested 3 days ago.

First it said 24 hours. Then it said it can take up to 48 hrs. yesterday it said in routine check ( seen at askgamblers that have got several so said ...)
One would have written to the Managment...
This morning was in copy and paste the same and I should wait. AGB's say clearly up to 48 hours. Why should I now have to wait like others partly 7-14 days. A clear violation of the terms and conditions of the casino. The main thing is that we players should always adhere to it....

Fairly, I must say that I have already received a bank withdrawal in 2 days!
And I am satisfied with the casino and the Bonuses I receive (funnily enough, I get a weekend bonus yesterday instead of a reasonable answer when my money comes) also.

Without the casino what to insinuate but I think that they are out to cancel the withdrawal which I will not do.

After begging and begging, the German support has just given me the complaint email out. Have threatened with negative entry here in the forum and report the MGA + contact Netent if I do not receive the money in the next few hours or they finally help me.

Answer came just strangely or?
Thank you for your request and explaining your situation.

Your request has been forwarded to the relevant department for investigation.

We will get back to you at our earliest.

Thank you for your patience in advance!

Kind regards,


David
CasinoCruise Complaints

I don't see it like others at Askgamb.... Waiting weeks for the money to arrive via Skrill. Routine check or not. Sorry it got a bit longer.

@ Daniel and Mathias do you maybe have a contact there?

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Daniel
Elite

Casinocruise payout continues

13th Apr. 2018, at 11:01 am CEST#2
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blizzard1986 wrote on 04/13/2018 at 10:54 AM

@ Daniel and Mathias do you guys maybe have a contact there?

Yes, a very friendly one actually. Can you PN me your registration email there and your username? I will then forward this thread.

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blizzard1986
Experienced

Casinocruise payout continues

14th Apr. 2018, at 04:43 pm CEST#3
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@ daniel. matthias please help what exactly do they want now again from me? is yet verarsche come from 12 std shift am hindskaputt and have to bother me with those there...
p.s in dsn last 2 days 3 email from casinocruise
once 50% bonus
once mystery bonus
once 3 lucky fish bonuses

>:O




Thank you for contacting CasinoCruise Support.

Kindly note that our payment Provider is currently experiencing some technical issues where Skrill is concerned.

As a temporary solution, we can offer you the opportunity to Deposit a minimum amount via Neteller and then rerequesting a withdrawal via the same method, without any wagering requirement.

We apologise for any inconvenience caused and thank you for your continued patience and understanding in the matter.

Thank you once again for contacting us and if you need anything else, do not hesitate to get in touch. We are always happy to assist you.

Good luck, hope to see you playing and winning soon!


Kind Regards,


CasinoCruise Support
support@casinocruise.com


this just came by mail. i can't figure it out right now.

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Anonym

Casinocruise payout continues

14th Apr. 2018, at 05:20 pm CEST#4
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blizzard1986 wrote on 14.04.2018 at 16:43: @ daniel. matthias please help what exactly do they want now again from me? is but verarsche come from 12 std shift am hindskaputt and have to bother me with those there...
p.s in dsn last 2 days 3 email from casinocruise
once 50% bonus
once mystery bonus
once 3 lucky fish bonuses

>:O




Thank you for contacting CasinoCruise Support.

Kindly note that our payment Provider is currently experiencing some technical issues where Skrill is concerned.

As a temporary solution, we can offer you the opportunity to Deposit a minimum amount via Neteller and then rerequesting a withdrawal via the same method, without any wagering requirement.

We apologise for any inconvenience caused and thank you for your continued patience and understanding in the matter.

Thank you once again for contacting us and if you need anything else, do not hesitate to get in touch. We are always happy to assist you.

Good luck, hope to see you playing and winning soon!


Kind Regards,


CasinoCruise Support
support@casinocruise.com


this just came by mail. i can't figure it out right now.

This means that they have problems with the payment provider and they make you the offer that you deposit a minimum amount via Neteller and then immediately withdraw the entire amount on Neteller and thus immediately get your money.

This post has been translated automatically

blizzard1986
Experienced

Casinocruise payout continues

14th Apr. 2018, at 05:30 pm CEST#5
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Random wrote on 14.04.2018 at 17:20
That means that they have problems with the payment Provider and they make you the offer that you Deposit via Neteller a minimum amount and then immediately withdraw the entire amount to Neteller and thus immediately get your money.

Thanks to you Normally my english is quite ok but just so not at all. So but cancel and again Rutinecheck or wait 4-5 days mhh
Is that not money laundering if I deposit 10 with Neteller and all auscashe with Neteller 1860€

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Anonym

Casinocruise payout continues

15th Apr. 2018, at 12:50 am CEST#6
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Did not know that Casinocruise still exists^^
Thought actually that Casinocruise is now Sloty...

I wish you good luck with your payout @blizzard!!!

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Anonym

Casinocruise payout continues

15th Apr. 2018, at 04:14 am CEST#7
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blizzard1986 wrote on 04/14/2018 at 5:30 PM

Is that not money laundering if I Deposit 10 with Neteller and cash out all with Neteller 1860€


They make you there just the offer to make an exception with you so that you can pay out as soon as possible.

For me, this seems very serious and it seems as if they actually have problems and it is not up to them.
With dubious casinos you usually do not get such a good solution proposal.

Therefore, I would not worry in your place.

This post has been translated automatically

blizzard1986
Experienced

Casinocruise payout continues

15th Apr. 2018, at 05:42 pm CEST#8
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Random wrote on 04/15/2018 04:14 PM

They make you there just the offer to make an exception with you so that you can pay out as soon as possible.

For me, this seems very serious and it seems as if they actually have problems and it is not up to them.
With dubious casinos you usually do not get such a good solution proposal.

Therefore, I would not worry in your place.

Of course, you're absolutely right Random.

Hey guys, have canceled the withdrawal.
New withdrawal 1600€ requested with Neteller.
The other 200 used at Jack and the Beanstalk. After 3 hours and many bad free spins I had over 500€ then it went down again rapidly until I won with 1.60€ almost 600€ in the free games at Real Steel.
I'm a little annoyed because you can play at Casino Cruise at the time as a German only Netent. But they went really well today.
Have collected a few more Bonuses and now stand on 2300€ cashout requested with Neteller + 300€ extra in the account. Karma

Hope the money arrives quickly now.

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blizzard1986
Experienced

Casinocruise payout continues

16th Apr. 2018, at 08:29 pm CEST#9
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The dear Emma from the support has everything for me in the ways on demand. Was still missing a Neteller screenshot. Has then directly contacted the payout department several times with positive feedback. Money came at 16:30 exactly 24 hours after withdrawal request on Neteller.

(Emma if you read this i have to thank you again for your very helpfull Support in this Case)

Thanks Daniel also again for forwarding to your contact.

Today even at Casinocruise go again all slotprovider )

Thread can be closed with this. Casino review follows.

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