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Online Casinos in general: Casinoclub excluded from bonus conditions

Topic created on 21st Oct. 2018 | Page: 1 of 3 | Answers: 21 | Views: 4,649
blizzard1986
Experienced

Casinoclub excluded from bonus conditions

21st Oct. 2018, at 11:49 pm CEST#1
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When asked where my 7 spins are for Koi Princess:

Barely used any free spins.... Now this..

Ben at 23:41, Oct 21:


We value you as our customer very much and are always happy to welcome you to CasinoClub. However, according to §1 of our Bonus terms and conditions, the management has decided to exclude you from our daily free play offer for the time being. However, our other promotions will of course remain available to you. Discover now the endless variety of CasinoClub and our tempting offers, with which you can scoop great real money wins, hot material prizes and tickets to spectacular events. We thank you for your understanding.


Ben
at 23:43, Oct 21:
That is evaluated by the system so, there I can not do unfortunately.



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Anonym

Casinoclub excluded from bonus conditions

22nd Oct. 2018, at 12:01 am CEST#2
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blizzard1986 wrote on 10/21/2018 at 11:49 pm: When asked where my 7 spins are for Koi Princess:

Barely claimed any free spins.... Now this...

Ben at 23:41, Oct 21:


We value you as our customer very much and are always happy to welcome you to CasinoClub. However, according to §1 of our Bonus terms and conditions, the management has decided to exclude you from our daily free play offer for the time being. However, our other promotions will of course remain available to you. Discover now the endless variety of CasinoClub and our tempting offers, with which you can scoop great real money wins, hot material prizes and tickets to spectacular events. We thank you for your understanding.


Ben
at 23:43, Oct 21:
That is evaluated by the system so, there I can not do unfortunately.




You're not serious, are you? Uii.. Did you win something big with the free spins?

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Anonym

Casinoclub excluded from bonus conditions

22nd Oct. 2018, at 12:06 am CEST#3
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Bonusabuse. or Bonusban... I also have at William Hill and still a lot of other people...you can unfortunately also do nothing against it just sh***en and play somewhere else there are enough casinos......

..

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Anonym

Casinoclub excluded from bonus conditions

22nd Oct. 2018, at 12:09 am CEST#4
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It may be that they cancel when you Deposit but I would not do that on principle already....

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P****R

Casinoclub excluded from bonus conditions

22nd Oct. 2018, at 04:02 am CEST#5
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What exactly is problematic about this now?
Of course it is reprehensible, but after all, no one forced you to agree to these conditions and accept the terms and conditions. The exclusion of free play offers at your own discretion is clearly stated there.

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Anonym

Casinoclub excluded from bonus conditions

22nd Oct. 2018, at 04:47 am CEST#6
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PAYSAFEMASTER wrote on 22/10/2018 at 04:02: What exactly is problematic about this now?
Of course it is reprehensible, but after all, no one forced you to give your consent to these very conditions and to accept the terms and conditions. Because there is the exclusion of free play offers at its own discretion unequivocally listed.


Nice that it is in there, but there is also something that is called customer friendliness. If they exclude you from the bonus program without reason, then I would not play there anymore and it is not about whether the casino acts faithfully to its own terms and conditions, but how they deal with their customers / players.

(Habs shortened a bit, so you do not have to read too much)

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P****R

Casinoclub excluded from bonus conditions

22nd Oct. 2018, at 05:21 am CEST#7
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I completely agree with that.
Personally, I don't think much of the store anyway. The only plausible explanation for the popularity seems to me to be the focus on an offer especially for Roulette players.
The promotions there are unique anyway. Sometimes you can't believe that they are serious.

I would not Deposit my valuable money there seriously. Now and then 10€ for fun on the free spins yes, but this only serve the entertainment.

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upola
Legend

Casinoclub excluded from bonus conditions

22nd Oct. 2018, at 08:10 am CEST#8
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This also happened to me at Netbet.... I deleted my account immediately.

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Anonym

Casinoclub excluded from bonus conditions

22nd Oct. 2018, at 08:38 am CEST#9
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The same thing happened to me at Casumo. Although I had received few Bonuses and had never won anything with them

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upola
Legend

Casinoclub excluded from bonus conditions

22nd Oct. 2018, at 09:18 am CEST#10
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I have managed a few times to play the bonus free. Have probably violated the terms and conditions and won.

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