Online Casinos in general: Casino winnings gone due to bonus conditions
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Casino winnings gone due to bonus conditions
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yesterday I unexpectedly managed to make €1,500 from €60 (30 Deposit, 30 bonus) which of course I wanted to cash out immediately ... today the sobering news, wins canceled because bonus conditions not met (max. €5 bet) which of course I completely missed before. Shouldn't casinos give an automatic message if you are about to exceed the maximum bet?
In any case, do I have to book the win as a loss or is there still something I can do? The casino I gambled at is called "C4shwin" and if they had taken the €30 Bonus money away from me, I wouldn't have cared, but the whole win?!
Thanks for your help
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Casino winnings gone due to bonus conditions
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Meganova, 
Tigerbaby2004
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Casino winnings gone due to bonus conditions
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That's just cheeky ... then they should block the Bonus money but not the wins....
I've now written to GJ support, maybe they can do something about it...
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Casino winnings gone due to bonus conditions
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The casino is not even a partner here. Besides, the casino is in the right, you can only hope for goodwill. It's best to play without a bonus or read the Bonus terms and conditions beforehand
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Casino winnings gone due to bonus conditions
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Donnie, 
RebellYell, 
Toastbrot
nope, nobody can do anything about it. It's not a cheeky thing to do, it's a standard rule and it's written thick and wide in the Bonus terms and conditions that you agreed to and that you should read before claiming a bonus so that you don't "miss them naturally". Knowing the bonus terms and conditions is the be-all and end-all when playing with a bonus.
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Casino winnings gone due to bonus conditions
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CashOut
Unfortunately, this is often not very customer-friendly. However, the so-called "max. bet", just like the "wager" and sometimes (unfortunately) also the "max. cashout", is common practice in online casinos. Sometimes the casinos are accommodating, you could also try AskGamblers.com. However, this is anything but guaranteed.
Good luck and good luck to you!
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Casino winnings gone due to bonus conditions
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23.21. the casino has the right to revoke all Bonuses and wins and to confiscate all money in the account if it has been obtained dishonestly or in violation of these rules.
23.22) Immediately and automatically after the player has fulfilled the bonus conditions, the Bonus money will be credited to the player's real money account and the bonus will be considered released. Please note that some bonuses, although uncommon, set a maximum amount that can be converted from bonus money to real money.
It didn't say what the maximum withdrawal amount was for your Deposit bonus, but I'm sure there is one. You certainly wouldn't have received the full amount.
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Casino winnings gone due to bonus conditions
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Max_Bet
Well, could they block the games where you are not allowed to play? Yes, some casinos could do that too
Could they confirm the maximum bet with a pop up when a bonus is active? Yes, they could do that at many casinos
Do they have to do that ? Answer: No they don't have to! To them their site means their rules which you should read and understand before signing up! There is nothing cheeky or unfair you have confirmed to know these rules and to stick to them the consequences if you do not do it are there by the way also what you have now unfortunately experienced in the stupid way
Nobody can help you and GJ doesn't even handle such cases as far as I've heard because a casino can't be more clearly in the right than in a case like this
Most people here have already had to learn the hard way I always gambled over €5 with a bonus back then but there were no such rules or the providers were more accommodating than they are today, but please be aware that the casino has done nothing wrong here and always double-check a bonus
I even look at the terms and conditions of providers where I've been with them forever when a bonus is active before every game change, so you save a lot of money and trouble
In your case, you can only send the casino an email and ask for goodwill depending on how good you are as a customer
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Casino winnings gone due to bonus conditions
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and don't believe the lids of the garbage milk
The Day after Tommorow
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Casino winnings gone due to bonus conditions
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Rocco9988
People have already won at Müllermilch
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Casino winnings gone due to bonus conditions
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I never believed in the lids either. Until one of our employees caught one..
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Casino winnings gone due to bonus conditions
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CashOut
That's why I can only advise you: never play with a bonus - it only causes trouble
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Casino winnings gone due to bonus conditions
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Many people, including me, have had to learn the hard way. In the past, you couldn't even see in your account whether you had fulfilled the bonus conditions. You had to do the math and write down every bet, or ask in the chat. The maximum bet can also vary. Sometimes the conditions in the same casino are even different for each bonus promotion.
Always read them carefully, or it's best to avoid Bonuses altogether. The conditions are rarely met anyway. In the German casinos with high wins from bonus money with a maximum bet of only €1, it is almost impossible to make it.
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Casino winnings gone due to bonus conditions
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was certainly a deserving employee
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Casino winnings gone due to bonus conditions
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