Online Casinos in general: Casino wants to press charges - Beware of Heybets Casino

Falke wrote on 06.02.2024 at 12:04: Oh yes, of course I'm not afraid of their mail, my point is to show what the casino is threatening here.

I have found many complaints about Heybets on the internet where many players from restricted areas were able to Deposit normally and then were denied a payout when they won big because they were playing from a restricted area.

So it seems to be a casino scam.

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Falke wrote on 06.02.2024 at 12:41 pm:

No, I registered there in the chat because I wanted to register. Before that I was told (for the first time ever) that I can't play from Austria.


However, it was easy to click away this banner and then I was able to log in as normal and could have deposited. But that made me suspicious and so I went to the Live Chat to ask what was going on. I then got quite annoyed in the chat, not because of the issue itself, but because the live chat took 30 minutes to answer (which was still ok), but every time I replied it took another 30 minutes for an answer.

They have a ticket system and even if they reply to you once, they close the ticket, so to speak, and when you reply again, they take forever to reply.

After about 2 hours, I got fed up with it and wrote that the issue was over for me anyway with such poor service. And then I got this message a day later. Probably because they didn't quite understand what I meant and misunderstood what this banner was supposed to mean at the beginning.

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Falke wrote on 06.02.2024 at 11:51 am: I registered with Heybets some time ago without a VPN, which was possible without any problems.

Now I have received the following message, which I have already translated from English to German here:


I hope this message finds you well. My name is Max and I am a Senior Compliance Officer at Heybets. We are writing to you to address a serious matter regarding your recent activities on our platform.

1. Violation of the Terms and Conditions

It has come to our attention that you are involved in gambling activities from Austria, a country that is currently restricted by our Terms and Conditions. This action is in direct violation of our Terms and Conditions, which you agreed to when you created your account.

2. Consequences of playing in restricted areas

As a result of this violation, we are required to take immediate and decisive action to maintain the integrity of our gaming environment and comply with international gambling regulations.

3. Reporting to authorities

We regret to inform you that this incident requires reporting to the relevant Austrian authorities. We will provide them with all necessary documentation, including your full IP logs, showing that you are aware of and have knowingly participated in prohibited gambling activities in a restricted jurisdiction.

4. Account Closure

Please note that your account with Heybets has been permanently closed. This decision is final and non-negotiable and reflects our commitment to legal compliance and ethical gaming practices.

5. Ban on new accounts

In addition, we must insist that you do not attempt to open new accounts with Heybets or affiliated services. Such attempts will be detected and result in immediate action.

6. Legal implications and notices

We understand that this situation can be distressing. We strongly recommend that you seek legal advice to better understand your situation and possible implications under Austrian law.

7. Contact information for further inquiries

Should you have any questions or require further clarification, please contact our Compliance Department directly.

We thank you for your immediate attention to this matter and urge you to comply with all legal standards going forward.

Sincerely,

Max Richter
Chief Compliance Officer Heybets


What do you think of this news? It is so ridiculous that players from the areas in question are not blocked but allowed to play.

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frapi07 wrote on 06.02.2024 at 13:28:


Interesting. Here a casino washes its hands nicely. Has its platform open to everyone, the casino doesn't try anything to ward off players from prohibited countries and in the event of a violation, they deflect any responsibility to the player. Tell them that you will also report them to the authorities because they are doing nothing to ensure player protection.

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x00NY wrote on 06/02/2024 14:47:

I checked with them, they are already trembling in front of you and the authorities and ask you not to rat them out no joking aside, I can't access it without vpn, at least from Germany

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