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Online Casinos in general: Casino verification double account cookie casino

Topic created on 23rd Mar. 2021 | Page: 1 of 3 | Answers: 22 | Views: 6,061
Schille993
Visitor

Casino verification double account cookie casino

23rd Mar. 2021, at 04:26 pm CET#1
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Good day,
First of all I am new here.

My concern
I have registered a long time ago at the casino "cookie casino" ... I am not a daily player, but play only occasionally to see if you win something or not, I am also registered with some other casinos ...

Since I have read through a little here, especially on topics such as double accounts, I wanted to express my problem here now even once ...

I had registered with an
Account at cookie casino registered, NO bonus accepted, and a Deposit made by Paysafecard or several ...

No win get and the account for 1 month blocked simply for self-protection let ...

Then after some time / weeks ...in the evening on the sofa came to me the desire to play again, and thought okay I set up a new account, you will not win anything anyway, just out of boredom set up an account ...

Again NO bonus accepted ... deposit with paysafe card .... again for 1 month block ...

Now a few days ago I wanted to log back into the casino with the 1 account ... also went .... (first of all, have me with both accounts nothing verified and no Bonuses claimed ... ) hold anyway nothing of the bonuses, so I had also no assumption iwie the bonus twice to collect etc...

Well ... have then made with the first created account a deposit of 100 euros by paysafecard, and suddenly extremely high wins erziehlt ... 9000 euros,
Then further and always in between times high wins jnd a win currently of 45000 euro on the account, ( on the
Account stands, amount to be paid out: 45000 euro available )

Of course mighty pleased ... then tried to verify me

Documents have been rejected many times ...

Unfortunately, my identity card has expired and I must first apply for a new one ... they had also complained ... the rest of the documents have been accepted so far ... unfortunately, I now have to wait for my identity card,

But by reading a lot here in the forum I can already think what comes to me, namely that my money is not paid out, and the account is blocked, which of course makes me extremely angry, because you usually do not expect as a "casual player" to earn such sums ... especially not with the intention there to pick up any bonuses or etc

Again to the accounts ...
1 account ... address of our company entered because I from routine (when ordering on the Internet, etc. always enter only this address,) since I'm anyway all day in the company ...

2 account ... enter my private address ... other email address ... but same phone number ...

I told the support that my address in the 1 account should be changed to my private address, whereupon they have asked for a voluntary stellung nahme why I would have entered a different address, there I have explained as well as here that I would have given a company address out of routine ...

As an answer came that they would forward it to the financial department further ...

Unfortunately, I can only next week to apply for my identity card and hope that they accept a temporary identity card actzeptieren

But what are my chances ?
Since I have the agb before unfortunately not read and as said WITHOUT abssicht there two accounts had created, WITHOUT a bonus in Anspruch to take, in good German, I just wanted to play a little and see whether one probably what wins or not...


I can as I said already imagine how the answers here will turn out, because of stupidity because of 2 accounts, etc., but how is it legally seen that I get my money?

Is there anything I can do ? Unfortunately, I will only really know once I have uploaded my ID and expect the nasty surprise ...

But can I do anything legally if it should come to that my account is blocked?

I would appreciate answers that are not too insulting or harsh

With kind regards

Shille 993

This post has been translated automatically

upola
Legend

Casino verification double account cookie casino

23rd Mar. 2021, at 06:28 pm CET#2
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What do you want to do legally you have violated the terms and conditions.
Maybe you're lucky and they do pay out, but at this sum unlikely.

This post has been translated automatically

Schille993
Visitor

Casino verification double account cookie casino

23rd Mar. 2021, at 07:08 pm CET#3
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Well, it may be that they see a difference, because I have with the
First profile I have made the win
The other account is blocked, no money there on the
Account is, and I have no Bonuses in both accounts have claimed ...

So it absolutely does not matter how where what, 2 accounts and can lock account so
Bye bye money ?

This post has been translated automatically

gamble1
Icon

Casino verification double account cookie casino

24th Mar. 2021, at 10:56 am CET#4
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Schille993 wrote on 23.03.2021 at 19:08: Well it may be that the see a difference, since I with the
First made profile the win have erziehlt
The other account is blocked, no money there on the
Account, and I have no Bonuses in both accounts have claimed ...

So it absolutely does not matter how where what, 2 accounts and can lock account so
Bye bye money ?

Unfortunately it is as simple as you write they can !

Mostly they assume an abuse of bonus offers if you have a second account and if that is not the case they still refer to the terms and conditions that prohibit such behavior

Because you have confirmed this then you can usually do nothing because there is also no law that would prohibit this point in the terms and conditions the casino still has the house right and can write almost anything in there as long as it does not intersect with the applicable law

Can you only try to find a goodwill solution and depending on your customer status they may go on it that you can never say exactly there gabs already everything from all paid out to a small part but I would still try it you can talk to the people

This post has been translated automatically

Schille993
Visitor

Casino verification double account cookie casino

24th Mar. 2021, at 01:41 pm CET#5
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I still think it's a shame, I had no bad intentions, have not taken Bonuses, and also already easily 1000 euros deposited there ..

It is also a pity that they already have a payroll and a Deposit proof that have also accepted this, should not be there already notice that I have two accounts?
There, unfortunately, only the documents are checked when you make a payment, which I did after the documents upload search, payment was canceled but documents accepted ... latest there it must be noticeable? You just need my ID card ...

So you can not do anything ? In the case of me since I have taken no bonuses they can me actually no fraud accuse?

Does it help to go against it, or are the chances equal to zero if they "discover" it?

I have e.g. also at the volcano vegas several accounts (as I said before never knew that you may only have one)
The had so far always paid out everything ...

It is unfortunately in the agbs always only what of "if you use bonuses" there is never mentioned anything like it is if you do not use, that is actually legal "gap" or? Or do they generally protect themselves with the fact that you can only have one account regardless of whether with bonuses or without?

It can not be that you always pay in and they say only with the payout, nöö have two accounts ... because you can not do anything legally?

This post has been translated automatically

gamble1
Icon

Casino verification double account cookie casino

24th Mar. 2021, at 03:05 pm CET#6
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Schille993 wrote on 24.03.2021 at 13:41: I still think it's a shame, I had no bad intentions, have not taken Bonuses, and also already loosely 1000 euros deposited there ..

It is also a pity that they already have a payroll and a Deposit proof that have also accepted this, should not be there already notice that I have two accounts?
There, unfortunately, only the documents are checked when you make a payment, which I did after the documents upload search, payment was canceled but documents accepted ... latest there it must be noticeable? You just need my ID card ...

So you can not do anything ? In the case of me since I have taken no bonuses they can me actually no fraud accuse?

Does it help to go against it, or are the chances equal to zero if they "discover" it?

I have e.g. also at the volcano vegas several accounts (as I said before never knew that you can only have one)
The had so far always paid out everything ...

It is unfortunately in the agbs always only what of "if you use bonuses" there is never anything mentioned as it is if you do not use, that is actually legal "gap" or? Or do they generally protect themselves with the fact that you can only have one account regardless of whether with bonuses or without?

It can not be that you always pay in and they say only with the payout, nöö have two accounts ... because you can not do anything legally?

Unfortunately, you can only hope for goodwill

I understand you it's not ok that things are always checked only at the payout and the deposit is accepted with thanks but unfortunately that's their business practices that run so

Yes, every casino first protects itself in the event that double accounts and only one account per household and IP may exist the whole is then usually written in more detail with the addition of bonuses and offers that simply everything is covered for their own protection

Mostly you can but if you ask at the support also have more than one account in the household or IP a second account in your own name only in exceptional cases such as no access to the old data for whatever reason but that must then be clarified in advance just mandatory

Would you really like to say something else but see there little chance except to draw attention to the case here and possibly to ask for goodwill what there was also already that then some casinos because of the pure effect of the public have used the opportunity to put up as very Kulant brings yes customers possibly and is not even so stupid in marketing terms

This post has been translated automatically

Schille993
Visitor

Casino verification double account cookie casino

24th Mar. 2021, at 04:55 pm CET#7
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Yes I have to hope unfortunately until tuesday until the dream I think bursts

Find it only unfortunately pathetic that, after the now already have documents from me, do not point me to it ...


Well the casino seems to be now not so well known ... and until now there were very many bad reviews as I found out in retrospect ... you can also not find much about the casino except here and there times test reports that turn out differently, in retrospect you think of course, crap why did not you care, but as otto normal type you never expect in life with such sums ...

Can also well imagine that the absolutely can not talk to him

Since bleeds a real heart ....

This post has been translated automatically

wettibernd
Expert

Casino verification double account cookie casino

24th Mar. 2021, at 08:14 pm CET#8
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In my opinion, you can forget that they pay you the full amount. Maybe you really get a morsel of it as a gesture of goodwill, but please do not expect much. Unfortunately, I can't tell you anything better, even a complaint to an arbitration board or the licensing authority is pointless because you have clearly violated the terms and conditions

This post has been translated automatically

Schille993
Visitor

Casino verification double account cookie casino

25th Mar. 2021, at 05:57 pm CET#9
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gamble1 wrote on 24/03/2021 at 15:05
Unfortunately you can only hope for goodwill

I understand you it is not ok that things are always checked only at the time of withdrawal and the Deposit is accepted with thanks but unfortunately these are their business practices that go like this

Yes, every casino first protects itself in the event that double accounts and only one account per household and IP may exist the whole thing is then usually written in more detail with the addition of Bonuses and offers that simply everything is covered for their own protection

Mostly you can but if you ask at the support also have more than one account in the household or IP a second account in your own name only in exceptional cases such as no access to the old data for whatever reason but that must then be clarified in advance just mandatory

Would you really like to say something else but see there little chance except to draw attention to the case here and possibly to ask for goodwill what there was also already that then some casinos because of the pure effect of the public have used the opportunity to put up as very Kulant brings yes customers possibly and is not even so stupid in marketing terms


Do you think if it should be so that they block my account
And one asks for kulanz and they beneinen it, that one should threaten there iwie with " bad evaluations" etc ", since they already with e.g. trustpilot very very badly score ? Bring something iwie what?

And how would such a kulanz look in your eyes at 45000 euro ?
500 euro, 15000 euro ...

I just think that the
Casino would not be interested if they get bad ratings or ?
Is yes believe the n1 group or there is something of the mga ... know me there absolutely not from ... am just a little normal person who has won a bunch of money by luck and now there is Vienna paddle -.-

This post has been translated automatically

Schille993
Visitor

Casino verification double account cookie casino

25th Mar. 2021, at 06:01 pm CET#10
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wettibernd wrote on 24.03.2021 at 20:14: In my opinion, you can forget that they pay you the full amount. Maybe you really get a morsel of it as a gesture of goodwill, but please don't expect much. Unfortunately, I can't tell you anything better, even a complaint to an arbitration board or the licensing authority is pointless because you have clearly violated the terms and conditions.

If you hear that so makes one really no fun more ... I had actually here and there times wins of nen 1000er or so and could so far always pay out, even with Verification problems at the beginning but still has always worked despite double accounts ...

This is currently wirklicb ne agony to know you have won 45000 euros and you have to wait a week to know if you can keep them or not, especially if they do not accept the temporary personal ID, I must wait another 6 weeks ...

To admit that you have a double account and explain yourself is I think a stupid idea or ?

This post has been translated automatically

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