Online Casinos in general: Casino Rocket warning
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Hot Topics23rd Nov. 2024 at 07:05 am CET
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Casino Rocket warning
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hustlehoff
I had loaded on 15.1 via Ethereum. This was my first depositor at this casino.
Although I had deactivated every check mark for Deposit Bonuses when making the deposit, it was still credited.
However, I was able to cancel all bonuses afterwards, but was already suspicious.
A few hours later I wanted to cash out. It wasn't even for large amounts. i deposited 50 euros and wanted to withdraw 500.
Here came the first disillusionment:
Deposits with ETH are accepted from every network, but payouts are (supposedly) only made via one.
This would not have been a problem, as a wallet can be created quickly.
The real problem, however, was that I received the error message "is not valid" every time I made a withdrawal.
So I contacted the support team. They then said (after the usual games with deleting cookies etc.) that they would forward it to the relevant department and they would get back to me quickly.
Support never got back to me after that. So not even a "Your ticket has been created" but simply nothing at all.
I then contacted support almost every day. At some point I was asked to verify myself (the first support employee said I didn't need to do this). I then submitted all the necessary documents. I still don't know whether the green ticks next to my documents are to be interpreted as "uploaded" or "verified".
On day 4 or 5 I was then told to try to pay out by bank transfer. I also requested this. After 2 days I was then told that the withdrawal was canceled because withdrawals and depositors have to use the same method. Great suggestion from support.
I have spoken to Live Chat support easily 10 times in the last 2 weeks and nothing has happened after any conversation.
In the meantime, I was told to pay out with "coinspaid". I had never heard this term before and "coinspaid" was also not available as a payout option.
My guess is that they are not paying out at all (at least via ETH) or are stalling the players.
Unfortunately, it worked for me and I have played my way back down to 0 euros and am currently having my account blocked, the fact that I also have a personal problem here has nothing to do with the casino or the warning
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Casino Rocket warning
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It's almost always the same thing you read.
Always the same tactics etc. Couldn't you slowly compile a list of all the casinos that do this?
They should be avoided anyway and possibly reported to the authorities
They should all be banned.
Regards
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Casino Rocket warning
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We have the Community Casino Blacklist here, but I think it should be updated a lot more. Every casino that plays such games with us should lead directly to our blacklist when you google them.
Edit by Julian: Font color has been adjusted
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