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Online Casinos in general: Casino multiple accounts

Topic created on 29th Oct. 2018 | Page: 1 of 1 | Answers: 5 | Views: 5,719
Moe739

Casino multiple accounts

29th Oct. 2018, at 10:01 pm CET#1
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Good evening and indeed I have several accounts at a casino but have not used for a long time I have in the last time often deposited money about 500 the old accounts were not yet verified or have not yet uploaded documents now recently I have won over 1800 euros and have uploaded documents will notice my old accounts and block my account what passier with my deposited money?

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ruhrpott
Expert

Casino multiple accounts

29th Oct. 2018, at 10:17 pm CET#2
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Hello and welcome to the forum,
if I were you, I would have called the casino's attention to it directly. Now it can happen that exactly this becomes a problem. With goodwill you get your money, but a real claim to it you have in my eyes no longer, because the possession of multiple accounts is prohibited
And yes, I believe that this will be noticed
If you don't mind me asking, which casino are you talking about?

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upola
Legend

Casino multiple accounts

29th Oct. 2018, at 10:27 pm CET#3
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If the casino notices, you will not get your money.
On goodwill would not hope in the case, this is a clear violation of the terms and conditions.

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KerstinHen
Experienced

Casino multiple accounts

29th Oct. 2018, at 10:41 pm CET#4
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Did you play with bonus or only with real money? I had something like that before. Had deposited 20€ and wondered why I did not get the Deposit bonus. The support wrote and there I was told I had multipleaccounts. I looked through all email and fact I had registered twice. Well well started with my 20€ to play and after just 5€ Big hit in vodoos or something like that from endorphina 200€ in fs. Documents sent there and 3 hours later my payout was through. Since it was good that I had not received the bonus for wagering etc.. This was at goldenstar casino. One day later the money was Trustly on my account

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Insa24
Top Member

Casino multiple accounts

30th Oct. 2018, at 12:26 am CET#5
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I also think that you have the best chance of winning if you go to Live Chat first thing in the morning and let us know in a normal and polite way that you have noticed that at some point you seem to have accidentally created several accounts. But that was an accident and no malicious intent, but simply by mistake. You only deposited with your active account (and hopefully you didn't get too many No Deposit Spins with the other accounts).
It is best to upload all the usual documents and ask in the same breath in the chat if you need any other documents for the payout.
To be on the safe side, maybe go via VPN into your other accounts and see what information you have given there to the person - hopefully not the same name etc just spelled differently as Naameee

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s****i

Casino multiple accounts

31st Oct. 2018, at 07:26 pm CET#6
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I would clarify the matter in any case. 2 accounts are always problematic with almost all providers.
Once had huge difficulties because my girlfriend and I both had an account at the same casino. Fortunately, it worked out in the end with the payout. But it was really not easy.

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