Online Casinos in general: Casino Kakadu wants to reward positive reviews at Gamble Joe with freespins (Page 5)

Falcon wrote on 02/02/2022 at 23:55
Well described.

Especially the answer sounds like such a typical chat support answer.
Nowhere have I been so screwed as in live chats of casinos.
I know, it's a bit off topic now. But it has really left a lasting impression on me what I have heard.

And it is the same with this answer. I'm just absolutely tired of being taken for a fool. Other industries at least make the effort to address the problems of customers and to act human.
With many Online Casinos you are treated like the last dirt. And that's especially because they sell you for completely stupid in the chat.

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frapi07 wrote on 03.02.2022 at 00:20
Yeah, I hate that like the plague too. When the other person thinks they are smarter and tries to sell you for stupid or doubts what you say

Had that with Pino today. I opened a new account yesterday and directly deposited 4-digit. Wanted to play a little live Blackjack afterwards and that with 250-300€ per hand. I could not in the end. I had somehow ne max. bet of 100€ (whether in the slots of Pino or Live Casino, had also tried to make a 1k + bonus buy in Gems Bonanza, has also not worked).

So today in the chat described the problem and the support tells me seriously that these max bet limits would be game dependent. I then explained that I went to the BJ table where the min. bet was 250€ and I could not bet there despite sufficient credit and always this stupid message "you exceeded your Bet limit of 100€" popped up. I also had all the settings adjusted, so 10k limits set and it still helped nothing. When I showed her a screenshot of my game history and the BJ table with the stakes (even with the low tables I could only bet 100€ per game, so for example 2 seats á 100€ did not work) she finally believed me after almost 30-40min and could understand where my exact problem was. I still do not know what it was. The bet limits make eig no sense, since I had only recently created the account and made my 1st Deposit and the support did not know how to help. They will let me know by mail. Will but until further notice there first not deposit.

No offense, I am a support employee in the ÖD and know that they often have to read into topics, but it never occurs to me to sell the customers for stupid or even 30 minutes to doubt their statements.

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Falke wrote on 03.02.2022 at 00:47
You get lied to there too

Last example of me in the Fastpay Casino

They have there reduced RTP at Playngo, namely 84%, which you can find out about the server data

I in the chat. There I am told that they have no influence on the RTP, which determines only the game manufacturer
I then explained ten times that they offer different Rtps and the casino then decides which RTP they choose

Got the same answer every time
The casino has no influence on the RTP level.

I then asked them to just admit that they do not know, but please do not sell me for stupid

Again the same answer. This went on the whole time

Then I communicated with a manager by mail and described exactly my problem

Answer from the '' manager'' : You have no influence on the RTP level

Although clearly proven that Playn go offers different RTPs.
Even if you tell them clearly that you know a little about the matter, they still lie to you

I then told them that I will immediately block my account if they do not finally admit it or at least say that they do not know

The answer was of course again the same prefabricated answer
I then once again asked them not to send me any more prefabricated answers, but to write like a human being and to respond to my arguments
Again the same answer

And this went on over and over again. And it has happened in a similar way at many other casinos. Nowhere do you feel so stupidly sold and so shabbily treated as in Online Casinos

So either there you write with robots or with the stupidest people in the world. And I mean that exactly as I write it. What I have experienced in chats is really beyond anything.

Normally, you would not even buy a bag of rice for 10 euros from a company that acts like this. But online casinos then put thousands of euros in the throat for the fact that you are treated so shabbily?
Never again on my part. Not a cent more. You are treated like the last subhuman

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Falke wrote on 03.02.2022 at 00:47
You get lied to there too

Last example of me in the Fastpay Casino

They have there reduced RTP at Playngo, namely 84%, which you can find out about the server data

I in the chat. There I am told that they have no influence on the RTP, which determines only the game manufacturer
I then explained ten times that they offer different Rtps and the casino then decides which RTP they choose

Got the same answer every time
The casino has no influence on the RTP level.

I then asked them to just admit that they do not know, but please do not sell me for stupid

Again the same answer. This went on the whole time

Then I communicated with a manager by mail and described exactly my problem

Answer from the '' manager'' : You have no influence on the RTP level

Although clearly proven that Playn go offers different RTPs.
Even if you tell them clearly that you know a little about the matter, they still lie to you

I then told them that I will immediately block my account if they do not finally admit it or at least say that they do not know

The answer was of course again the same prefabricated answer
I then once again asked them not to send me any more prefabricated answers, but to write like a human being and to respond to my arguments
Again the same answer

And this went on over and over again. And it has happened in a similar way at many other casinos. Nowhere do you feel so stupidly sold and so shabbily treated as in Online Casinos

So either there you write with robots or with the stupidest people in the world. And I mean that exactly as I write it. What I have experienced in chats is really beyond anything.

Normally, you would not even buy a bag of rice for 10 euros from a company that acts like this. But online casinos then put thousands of euros in the throat for the fact that you are treated so shabbily?
Never again for my part. Not a cent more. You are treated like the last subhuman

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Stromberg wrote on 03.02.2022 at 10:28 am
84% that is even less than the minimum AQ in MGA casinos.of 85%... Is that also in the game description?( fierce that p n go provides such a thing at all)

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Falke wrote on 03.02.2022 at 12:55 pm
No, of course it doesn't say that in the game description. Playn Go provides the reference to the RTP but in the server data and there I found the 84%.

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BlackPanther wrote on 03.02.2022 at 13:23
normally the rtp is in the game description when you click on the ?

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DawnieBee wrote on 02/06/2022 at 20:19: Hello everyone,

sorry to rehash a slightly older thread with my first post!

But I would be very interested to know how this story turned out!!?

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