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Online Casinos in general: Casino Cruise Ultra Bet on Book of Sheba in Bonus

Topic created on 10th Dec. 2020 | Page: 1 of 1 | Answers: 3 | Views: 991
sm0ky_1991

Casino Cruise Ultra Bet on Book of Sheba in Bonus

10th Dec. 2020, at 12:10 am CET#1
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Hi,

i wagered the bonus at Casinocruise and requested a withdrawal of € 600.00. The win was canceled. After some digging I learned that this was due to the Ultrabet function at Book of Sheba. In which you can "buy" 50 spins and these are with € 15.00 over the limit of € 5.00.

The bonus conditions:

The maximum bet allowed when using a bonus (until Wagering requirements are met) is:

Slots and Video Slots - Eur 5 per bet.
Any other game - Eur 30 per bet.



Personally, I do not think that this is an excess because per spin only 0.30 € are bet. So that means that per "Bet" 0.30 are bet. The 15€ are eig 50 individual bets or do I see it wrong?

The casino continues to refuse my withdrawal. How do you estimate my chances here?

Lg
sm0ky

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wettibernd
Expert

Casino Cruise Ultra Bet on Book of Sheba in Bonus

10th Dec. 2020, at 12:17 am CET#2
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If the casino insists on its terms and conditions, you have no chance. It is simply so that you have bet 15 € at once, even if it was 50 individual games (which were displayed to you only virtually, the result was already determined at the time of purchase). So if no goodwill from the casino you can forget it

I'm sorry for you, but that's the way it is.

This post has been translated automatically

sm0ky_1991

Casino Cruise Ultra Bet on Book of Sheba in Bonus

10th Dec. 2020, at 12:32 am CET#3
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Yes I have now also talked to some other guys obviously my point of view here is really not quite correct. I've written the casino jz again a mail whether one can agree here on a goodwill, because I have won "only" 15 € with the spins and I'm a customer for a long time in the entire Genesis group and never had a cashout at Cruise

Let's see what comes. But thank you for the quick response

This post has been translated automatically

DerHamburger87
Top Member

Casino Cruise Ultra Bet on Book of Sheba in Bonus

10th Dec. 2020, at 12:39 am CET#4
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sm0ky_1991 wrote on 10.12.2020 at 00:32 clock: Yes I've meanwhile also talked to some other guys obviously my point of view here is really not quite correct. I have the casino jz again a mail written whether one can agree here on a goodwill, because I have won "only" 15€ with the spins and I'm a customer for a long time in the entire Genesis group and never had a cashout at Cruise

Let's see what comes. But thanks for the quick answer

Yes, it is really annoying. But grad on these violations hope many OCs, also the clause that games with bonus buy function are not allowed to convert is anchored in some terms and conditions. Ultrabets or games with Risiokofunktion, also these Microgaming with Hyperrespin function etc. I would always avoid there.
Also believe that it is relatively indifferent to the group that you never had a cashout, good casinos would accommodate there for goodwill but the Genesis group is now times rather one of the worse

Nevertheless, I hope for you on positive feedback on the part of Cruise

LG!

This post has been translated automatically

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