Online Casinos in general: Casino Club - Stupid as the night ... (Update: was probably a one-off - OC is good after all!)
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Microgaming becomes Apricot - but ...
Is Balatro ...
GambleJoe Team
JulianCommunity-Manager / Complaint Specialist
CounterSoftware developer
MatthiasProject manager
DanielFounder
Community Forum-Moderators
Members who assist the GJ team in moderating the forum.
Andre
gamble1
Langhans_innen
Saphira
Casino Club - Stupid as the night ... (Update: was probably a one-off - OC is...
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@Daniel: should forward to your contact there...
---- Snip&Snap ---- Data & name taken out!
Thank you for chatting with us. A representative will be right with you. Info at 14:24, Mar 6: You are now chatting with Stupid Support Noodle:
Time: at 14:24, Mar 6
Me: Hello
Stupid Support Noodle: Hello, how can I help you?
Me: I think I have an account with you under xxx@xxx.com, but when I request the password I don't get an email
Stupid support noodle: In order to be able to help you with your request, I would have to match the data entered in your account. I would need your first and last name as well as your address, date of birth, email address and phone number, please.
Me: everything listed as requested ...
Stupid Support Noodle: I just sent you a link, you can use it to create a new one. What username are you entering?
Me: I wanted to request that too but no emails arrive. Should be xxxx ... or with xxxxXXX.
Time: at 14:30, Mar 6: Me: ... also now ... no email arrives
Stupid support noodle: xxxxxs, right
Stupid support noodle: have you already looked in the spam folder?
Me: I'm an internet developer - I don't have spam, or I have turned off filtering
Stupid support noodle: good, I assume it's the email address, do you have one from: gmx, t-online, yahoo, gmail, etc ?
Me: I just changed the policy filter - can you send another email? Laugh
I'm sure that's not the reason. I get emails from all the casinos.
is clear my email-addi which is reached by 1000s of spammers is to blame
Stupid support noodle: well I tell you that it is often solved with it, otherwise I can not help
Me: but I just changed something - maybe the sender of Casino Club is not the sender of the server - then it will be blocked try xxx@xxx.xx
Stupid support noodle: I'm sorry, soeine E-Mail Adresse funtioniert not with us
a normal xxxx@domain.com address without characters - only letters
Me: can you tell me from which email you send?
Stupid support noodle: kundendienst@casinoclub.com
Me: can you send another email please? i turned off everything i could now
Stupid support noodle: One moment please. That's not the reason, I sent the email out again
Me: at 14:42, Mar 6: nothing arrives here and it's a normal email address but I'll make myself a gmail address now moment
stupid as I am I run as a customer still behind
stupid support noodle: i told you berets what the problem could be. that was great
Me: xxxxxxxxx.gmail.com
Stupid support noodle: at 14:47, Mar 6: One moment please.
Stupid support noodle: there is a @ sign missing
Me: lol : xxxxxxxxx@gmail.com
no that was not intentional *sorry*
Stupid support noodle: instead of the dot?
Me: You should get for Casino Supporter times technology training
Stupid support noodle: E-Mail is out
xml-ph-0039@deepl.internal Me: wat ne procedure - but went now I'm in ... like Boris Becker but all roads lead to Rome. But seriously: Tip to the management you have to have a look - it can't be that normal email addresses don't work. You lose many customers with it
Finally I was logged in 30min later and see that I have credit. Beastly happy 50 euros
Me: Do I really still have credit?
Stupid support noodle: no, you still have 50€ Bonus money available
Me: ah if I play with it I have to unlock the afterwards or how is that?
Stupid support noodle: You mean the bonus conditions?
Me: Well I mean normally you only get a bonus when you make a deposit
Stupid support noodle: exactly
Me: and where do the 50Euros come from? from my last Deposit, I think that was a long time ago that I was with you
Stupid support noodle: this is an old bonus, still from 2008, I have to take out now
WTF? What does the old woman want? Hääää?
Me: why?
Stupid support noodle: unfortunately it is no longer valid
Me: You are funny, I would not have asked now - what would be then?
Stupid support noodle: at 15:00, Mar 6: One moment please.
I then looked around a bit and am of course in my profile because I no longer knew when I was the OC. Nice that I after 10 years - that was then the very first contact with Online Casinos - was still there
Now it's getting exhausting
Me: Oh there are also still ancient data in it.
Stupid support noodle: the bonus is technically not convertible, you can't play with it anymore either
Me: now it's gone - very sad after all the circumstances and when you come back after 10 years
Me: can you just change all my data?
Stupid support noodle: what data exactly?
Me: You asked me earlier for name, address etc. and in my profile is ne ancient address. Funny that they could then verify me so
Stupid support noodle: Please send us a copy of your identity card (front and back) and an official bill (e.g. electricity, gas, water, telephone) that is not older than 3 months by e-mail to kundendienst@casinoclub.com.
I should report them because they gave me personal data that could not be matched *grumble*
Me: Only for the normal comparison of my data? with a payment I understand it yes
Stupid support noodle: I can not change it just like that
Me: laugh - well - I think I'll look for a casino where not everything is complicated from front to back. To talk/chat with me the data was enough - and to tell me my username! Too bad - actually Casino Club was already at that time a good address but now it's too complicated for me
have a nice day *waste of time
f**k YOUT STUPID SUPPORT NOODLE BITCH!
... ... ... ......
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Casino Club - Stupid as the night ... (Update: was probably a one-off - OC is...
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But you're right that would just be a waste of time in the casino
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Casino Club - Stupid as the night ... (Update: was probably a one-off - OC is...
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In the meantime, there are Play'n Go and Netent games... which is why I wanted to log in there the other day, I also had the problem that I simply didn't receive an email through the "Reset password" function, so I had a similar problem, so to speak.
With one thing, however, I have to take the support in the protection, if you want to change his address or even last name or other, is always required a document.
And that a bonus after 10 years is no longer permissible, I think there you can show some understanding
However, casinos should then automatically remove such a thing after a time from the account, because such a thing can be somewhat confusing for the player.
So I can understand to some extent your reluctance
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Casino Club - Stupid as the night ... (Update: was probably a one-off - OC is...
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Casino Club - Stupid as the night ... (Update: was probably a one-off - OC is...
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Casino Club - Stupid as the night ... (Update: was probably a one-off - OC is...
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That would be an insult to the good night
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Casino Club - Stupid as the night ... (Update: was probably a one-off - OC is...
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stupid support noodle haha, good thing you didn't call her a ham noodle too
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Casino Club - Stupid as the night ... (Update: was probably a one-off - OC is...
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This is one of the most bizarre chat progressions I have ever seen Thank you for sharing Aka
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Casino Club - Stupid as the night ... (Update: was probably a one-off - OC is...
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Until I saw that you can also deactivate this on the page...:-D
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Casino Club - Stupid as the night ... (Update: was probably a one-off - OC is...
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The letter carrier must just know that you now get a bonus by mail is logical
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