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Online Casinos in general: Casigo has uncovered low RTP payout and paid back.

Topic created on 18th Mar. 2021 | Page: 1 of 1 | Answers: 5 | Views: 2,261
Maho78
Amateur

Casigo has uncovered low RTP payout and paid back.

18th Mar. 2021, at 04:34 am CET#1
1 Like

Liked this post: Anonym
Hi together,

i got this message yesterday evening.

Dear...,

We have detected an incident in the performance of the games supplied to our platform by one of our gaming providers. The incident was duly resolved as soon as detected but it caused several bets to be paid less than what customers should have expected as per our regular "return to player" (RTP) policy for such games. Please note that our records confirm that you were affected by such malfunction and the shortfall of 1.71 EUR has now been credited to your CasiGO account. We apologise for any inconvenience caused.

Kind regards,
CasiGO customer support

I had a good experience with this casino anyway.

This casino often offered 10 free spins as well as 100 percent Deposit bonus although I am a regular player. I could convert 3 times from 5 times used bonus and from 50 euro deposit always between 200-300 pay out as 10-20 cent dreher 🙂.

The question is which Provider has cheated in my case, that is unfortunately not there, but I find very cool that a casino has informed me about it and has subsequently credited money, even if not much (have there probably only briefly played in the game concerned).

Surely others have also received the message or?

Greetings Maho

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Xavi22
Expert

Casigo has uncovered low RTP payout and paid back.

18th Mar. 2021, at 08:26 am CET#2
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Does it necessarily mean fraud or could it simply have been a technical error?

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Maho78
Amateur

Casigo has uncovered low RTP payout and paid back.

18th Mar. 2021, at 10:20 am CET#3
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Xavi22 wrote on 18.03.2021 at 08:26: Is it then necessarily called fraud or can it also simply have been a technical error?

No idea my English is school English unfortunately. It's more about the fact that a casino announces this, it's not the rule that this happens, I've never seen that anywhere, that this is simply communicated and refunded by a casino 🙂 .

Normally you hear rather bad, I found it very good that a casino checks this and communicates to its customers and refunded. This I would not have noticed myself and would have it as a bad time to play just chopped off.

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Anonym

Casigo has uncovered low RTP payout and paid back.

18th Mar. 2021, at 10:58 am CET#4
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I can only agree with the TE, strong performance from the casino mentioned

If I take what the email says as a basis, the following probably happened - let's take the slot BOD, for example, the Provider offers this game to different RTP variants, as is well known.
The casino mentioned has booked the game with an RTP of 96%, but the players were wrongly forwarded to the 94% variant of the game by the provider.
I would assume a technical error or human error

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DerHamburger87
Top Member

Casigo has uncovered low RTP payout and paid back.

18th Mar. 2021, at 11:24 am CET#5
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Matthlign wrote on 18.03.2021 at 10:58 am: I can only agree with the TE, strong performance from the casino mentioned

If I take as a basis what is written in the email, the following probably happened - let's take for example the slot BOD, the Provider offers this game as you know to different RTP variants.
The casino mentioned has booked the game with an RTP of 96%, but the players were wrongly forwarded to the 94% variant of the game by the provider.
I would assume a technical error or human error


Now, of course, the question is whether the casino could have "disguised" this fact so easily or it really is a strong move on the part of the provider.

I can well imagine that something like this is difficult to hide and funds can not simply be withheld in the event of a false statement of the RTP or technical error and every halfway serious casino would proceed in such incidents.

Am of course not so in the matter inside but on the part of the licensors, in the case of the MGA, something like this could certainly have consequences for the provider, if they get wind of false information.

Ultimately, perhaps a normal process to get in the case of no sanctions

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Anonym

Casigo has uncovered low RTP payout and paid back.

18th Mar. 2021, at 07:13 pm CET#6
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DerHamburger87 wrote on 18.03.2021 at 11:24
Now of course the question is whether the casino could have "disguised" this fact so easily or it really is a strong move on the part of the provider.

I can well imagine that something like this is difficult to hide and funds can not simply be withheld in the case of false indication of the RTP or technical errors and every halfway serious casino would proceed in such incidents.

Am of course not so in the matter inside but on the part of the licensors, in the case of the MGA, something like this could certainly have consequences for the Provider, if they get wind of false information.

Ultimately, perhaps a normal process to get in the case of no sanctions.

That's right, your theory can of course also be true and one has only reacted because it would have come to light anyway
Hard to say, in doubt for the accused - then it would be first a strong action but in the end, as I said, your theory is also not really unlikely
Hmm..

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