Captainspins - For a week they do not let me play

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Experienced

Sprengsatz

Forum posts: 282 Member since: 22.12.2019

Captainspins - For a week they do not let me play

25th Oct. 2020, at 10:29 pm CET#11

1 Like

Liked this post: justthis

With Captainspins, Jonnyjackpot and new Casigo there were always 20 spins when depositing. Not anymore. No more ND Bonuses, which you can also see in the Nd thread. Also don't get 200% mails anymore since probably nem month. Before that continuously. Seems to be something in the Argen there

Too bad, because I have always used the 200% gladly and could also pay out a few times.

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Falko

Forum posts: 6.425 Member since: 08.07.2018

Captainspins - For a week they do not let me play

25th Oct. 2020, at 10:59 pm CET#12

1 Like

Liked this post: justthis

Sprengsatz wrote on 25/10/2020 at 22:29: With Captainspins, Jonnyjackpot and new Casigo there were always 20 spins when depositing. Now it doesn't. No more ND Bonuses, which you can see in the Nd thread. Also don't get 200% mails anymore since probably nem month. Before that continuously. Seems to be something in the Argen there

Too bad, because I have always used the 200% gladly and could also pay out a few times.

Will be related to the new regulation, which gives the casinos in the end also less revenue. You only need to look at the Slotclub formerly Casinoclub. There was always once a week bonus and once a weekend bonus + a 100% Non Sticky per month claimable at your own choice, this is also completely canceled. Ultimately, the whole brings us as players more negative than positive. The gambling is thereby rather more expensive, because many good offers from the past, were now completely taken out since this gambling change.

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Elite

danny005

Forum posts: 2.324 Member since: 06.10.2019

Captainspins - For a week they do not let me play

26th Oct. 2020, at 12:59 am CET#13

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Falko wrote on 25.10.2020 at 22:59
Will be related to the new regulation, which also gives the casinos less revenue in the end. You only need to look at the Slotclub formerly Casinoclub. There was always once weekly bonus and once weekend bonus + a 100% Non Sticky per month claimable at your own choice, even that is completely canceled. Ultimately, the whole brings us as players more negative than positive. The gambling is thereby rather more expensive, because many good offers from the past, were now completely taken out since this gambling change.

What kind of regulation prohibits Bonuses?!

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Falko

Forum posts: 6.425 Member since: 08.07.2018

Captainspins - For a week they do not let me play

26th Oct. 2020, at 01:40 am CET#14

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danny005 wrote on 26/10/2020 at 00:59 PM
What kind of regulation prohibits Bonuses!

A regulation that directly bans bonuses, there will probably not be, but I believe that the casinos suffer revenue losses due to the new regulation and for this reason the bonus offers have been significantly scaled back. So I get since the 15.10 much less mails with good Deposit offers, unlike before and I personally find very sad

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Visitor

justthis

Topic Creator

Forum posts: 17 Member since: 18.05.2020

Captainspins - For a week they do not let me play

26th Oct. 2020, at 04:22 am CET#15

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Sprengsatz wrote on 25/10/2020 at 22:29: With Captainspins, Jonnyjackpot and new Casigo there were always 20 spins when depositing. Now it doesn't. No more ND Bonuses, which you can see in the Nd thread. Also don't get 200% mails anymore since probably nem month. Before that continuously. Seems to be something in the Argen there

Too bad, because I have always used the 200% gladly and could also pay out a few times.

Neh, I am despite this situation continuously fired with the next bonus... 200% then 250% then 150%
The marketing machine is running at full speed, although the do not progress with the processing let the unsuspecting players Deposit and then wait,......

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Expert

Matthias

GambleJoe-Teamverified

Forum posts: 1.246 Member since: 01.05.2015

Captainspins - For a week they do not let me play

26th Oct. 2020, at 07:41 pm CET#16

4 Likes

Liked this post: justthis, moody, Nik89, u****n

Katharina2 wrote on 25.10.2020 at 11:07 am: Just seen...all clear...... they only have .com and are illegal in D. They know that
and whether you get along with them, hangs in the stars. You can do everything,
but they don't have to.

In the following post I refuted your claim. Whether the domain is .com or .de has nothing to do with the legality or illegality of a casino. See: https://www.gamblejoe.com/forum/regeln-und-hinweise/news-und-hinweise/gamblejoe-spielotheken-und-online-casinos-neue-ubersicht-194301/5/#p195063

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Visitor

justthis

Topic Creator

Forum posts: 17 Member since: 18.05.2020

Captainspins - For a week they do not let me play

29th Oct. 2020, at 12:34 am CET#17

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Interim Report

A whole 9 days after depositing, they still haven't managed to check whatever and let me play. Respect
My emails to their compliance generate mail returns and are undeliverable
Support is not responding. Chat doesn't know anything.

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Visitor

justthis

Topic Creator

Forum posts: 17 Member since: 18.05.2020

Captainspins - For a week they do not let me play

4th Nov. 2020, at 10:14 pm CET#18

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At Captain nothing new... 14 days after deposit. This is so fail....

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Visitor

justthis

Topic Creator

Forum posts: 17 Member since: 18.05.2020

Captainspins - For a week they do not let me play

21st Nov. 2020, at 10:03 pm CET#19

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Hi,

there is news
After giving them 2 weeks, I contacted them again and asked about the status
A week later I received the message that they do not recognize the declaration of the origin of my funds and that I can not play with them

That's all the email said
I tried to log into my account and was blocked in the meantime, with the info that I have to report to the live chat.
Live chat told me they were not allowed to communicate with me, which was never a problem until then. I would have to contact support via email. I am still waiting for a response to this day
The email copy went to the compliance department, from there came an undeliverability message because their mailbox is full

What is wrong with these people?
Now I can't log in, no one will talk to me and I can't get my Deposit back
I feel cheated and according to my legal opinion they either owe me the agreed service I paid for or I should get the money back. But they just keep it and ignore me.

In all other casinos in which I have played in the meantime, you do not have to explain anything with a limit of up to 1000 Eumel

At Captainspins my limit is set at 200€ and we are talking about a deposit of 20€. For this, they want an account of the origin of my funds and still refuse? With the peanuts amounts any plausibility is missing to doubt that it is black money that should be laundered. And it is also unfounded to doubt whether someone can afford to gamble these amounts

A larger casino community, where a public complaint is running, has been working on the matter since 06.11., but seems to make no progress, because no news follows

Anyone else have any tips on what to do about this?

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u****n

Forum posts: 1.196 Member has been banned

Captainspins - For a week they do not let me play

22nd Nov. 2020, at 11:28 am CET#20

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My Tip is to only play in casinos that also offer sports betting and have already received a German license for sports betting. E.g. Tipico, Interwetten, bwin etc.

Those who continue to play at pure casinos will always have problems until final regulation and licensing.

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Captainspins - For a week they do not let me play

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