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Online Casinos in general: Captainspins - For a week they do not let me play

Topic created on 25th Oct. 2020 | Page: 1 of 3 | Answers: 21 | Views: 4,795
justthis
Visitor

Captainspins - For a week they do not let me play

25th Oct. 2020, at 08:25 am CET#1
0 Likes

Nobody has liked this post so far
Hey,

i just wanted to report what I am currently experiencing at Captainspins
Because the Deposit amount is only peanuts, I see it very relaxed and rather amusing
The serious thing is that after this experience I will never deposit the amounts that I deposit in my regular casinos

I had received a newsletter on Monday in which there was a 250% bonus, so I deposited 20€ and received 50€ bonus with which I wanted to play and check out the casino.
After the deposit, I had to set my deposit limit according to the new laws
Because I had nothing else in mind and wanted to "click away" quickly, I entered 1000€ and was immediately locked

I ask the Live Chat and they could not help me, I should contact the support by e-mail
The support first refused to help me and did not want to process my case for 2 days and 4 email exchanges, because I was registered with "name@gmail.com" but my sent mails were sent from name@googlemail.com. After I explained 4 times that it is the same account and I never had another email address in my life. Nobody there wanted to understand that. There was always only the stubborn answer "We can not process your case because this is not your reg email address".

Only after I really hit the bullshit in the live chat, a community manager understood me and personally brought my case to the team
Then, some time later, my email address was adjusted and I could finally communicate with support

I was told that with my stated limit, I would have to explain the origin of my funds in writing. But that I could easily lower my limit further at any time. With low limits, the explanation would not be necessary. No sooner said than done, I instructed to lower my limit to 200€

The next day I asked about the status and received feedback that the limit had been lowered as requested.
When I asked why I still couldn't get into the slots, it was explained that I would still need to submit a declaration to Compliance. So I did. So the colleague's information was not correct at all?

I was supposed to write an email explaining where the funds I was playing with came from. Although I was told beforehand that I didn't need it for small limits.

Because I welcome the new laws in principle, I wrote an email with an appropriate explanation
I got an answer that the email was received and will be processed. That was 2 days ago and since then I have not received a response to any of my status queries.
They just don't respond anymore, so I inevitably had to get back to the live chat

There they can't tell me how much longer I have to wait, nor what we were actually on
And this after I deposited a week ago (!) and to date have not yet been able to make a spin

I asked if I could have my deposit back, but they denied this and referred to the relevant paragraphs in the T&Cs.
This was about money laundering prevention. I remember that my deposit was 20€ This is money laundering on a grand scale! That stinks to high heaven...;)

Today I fired up the live chat again and the employee, who eventually had enough of me, suggested I request a withdrawal
I asked her if that was not prohibited in the T&Cs and refused. Because I can already see that the finance department will reproach me for exactly that
That's just how it is when you have no trust in a casino

Let's see how long it will take until something happens here

I find the communication of the casino underground and completely laughable
It is adventurous how they interpret the new gambling laws and just embarrassing what they do wrong in the implementation
In the meantime, I have had no difficulties of this kind in 2 other OCs.

I will report how it goes on

This post has been translated automatically

Katharina2
Top Member

Captainspins - For a week they do not let me play

25th Oct. 2020, at 11:00 am CET#2
0 Likes

Nobody has liked this post so far
Which casino are you writing about, or did I miss it ?

This post has been translated automatically

Nick1895
Expert

Captainspins - For a week they do not let me play

25th Oct. 2020, at 11:06 am CET#3
2 Likes

Liked this post: Avatar von justthis justthis, Avatar von Tobsen Tobsen
White Hat Gaming are the biggest ......
They had me banned Dec 2019 until about summer from Bonuses because I must have had too many withdrawals.
As of last week Tuesday, I have been banned again for a payout of 160 even though I only played 2-3 a week at this group's casinos. Complaint / reason was not there or was ignored. Can only advise against these scammers

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Katharina2
Top Member

Captainspins - For a week they do not let me play

25th Oct. 2020, at 11:07 am CET#4
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Nobody has liked this post so far
Just seen...all clear...... they have only .com and are illegal in D. They know that
and whether you get along with them, hangs in the stars. You can do everything,
but they don't have to.

This post has been translated automatically

x****Y

Captainspins - For a week they do not let me play

25th Oct. 2020, at 11:29 am CET#5
4 Likes

Liked this post: Anonym, Avatar von Nik89 Nik89, T****s, u****n
Katharina2 wrote on 25.10.2020 at 11:07 am: Just seen...all clear...... they only have .com and are illegal in D. They know that
and whether you get along with them, hangs in the stars. You can do everything,
but they don't have to.

How are things with Herould? Hold on, he is the boss of a company and has a lot of money, which you can then gamble away in legal /de casinos

This post has been translated automatically

u****n

Captainspins - For a week they do not let me play

25th Oct. 2020, at 11:31 am CET#6
3 Likes

Liked this post: Avatar von Christian1337 Christian1337, Avatar von Nik89 Nik89, Avatar von palme7777 palme7777
-- Insult removed --

This post has been translated automatically

Christian1337
Experienced

Captainspins - For a week they do not let me play

25th Oct. 2020, at 12:49 pm CET#7
2 Likes

Liked this post: Avatar von justthis justthis, u****n

Katharina2 wrote on 25.10.2020 at 11:07 am: Just seen...all clear...... they only have .com and are illegal in D. They know that
and whether you get along with them, hangs in the stars. You can do everything,
but they don't have to.

In every thread you post this crap...

There may be inexperienced people who buy it, so please stop telling such fairy tales
This is now the umpteenth post from you and everyone writes everywhere that you tell untruths but you just keep going....

To the TE:

The whole ordeal is of course still an absurdity - I would look that I get my money and then avoid the casino / the casino group.

Good luck

This post has been translated automatically

u****n

Captainspins - For a week they do not let me play

25th Oct. 2020, at 01:16 pm CET#8
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Christian1337 wrote on 10/25/2020 at 12:49 PM

In every thread you post this crap...

There may be inexperienced people who buy this, so please stop telling such fairy tales
This is now the umpteenth post from you and everyone writes everywhere that you tell untruths but you just keep going....

To the TE:

The whole ordeal is of course still an absurdity - I would look that I get my money and then avoid the casino / the casino group.

Good luck

i wish that GJ becomes active here times and this Katharina a muzzle gives and/or times a power word to this topic speaks, since it does not stop otherwise its fairy tales to tell. Remove insults and rebukes, but let the crap from her stand? As an informative casino platform, you should first and foremost delete false information and claims in order to protect inexperienced users

This post has been translated automatically

justthis
Visitor

Captainspins - For a week they do not let me play

25th Oct. 2020, at 04:46 pm CET#9
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Nobody has liked this post so far
OK. Thanks for tearing the thread apart with the exchange of niceties. 😘

Illegal can be yes, but I don't like the word and find it too black and white thought in this context and I'm also not a lawyer qualified to judge something like that

What I do know is that this is an MGA casino and for that reason alone can not do quite what they want. But with the amount in dispute it is hardly worth trying too much.

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x****Y

Captainspins - For a week they do not let me play

25th Oct. 2020, at 06:54 pm CET#10
1 Like

Liked this post: u****n
unicorn wrote on 10/25/2020 at 11:31 am: -- insult removed --

see, i was right. Here the stupid people feed the new ones with infos The eternal cycle on GJ

This post has been translated automatically

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